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Dealership Bdc Manager Jobs in Delaware (NOW HIRING)

Nucar Auto Group

Service BDC Representative

New Castle, DE · On-site

$14.50 - $19.50/hr

BDC Representative Responsibilities: * Answering incoming phone calls and online enquiries ... dealership. Skills: * Highly motived * Good time management skills * Proven track record of ...

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Dealership Bdc Manager information

See Delaware salary details

$19K

$69.3K

$115.6K

How much do dealership bdc manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for dealership bdc manager in Delaware is $69,253.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $85,600.00 per year, depending on experience, location, and employer.

What is a Dealership BDC Manager?

A Dealership BDC (Business Development Center) Manager oversees the team responsible for handling inbound and outbound customer communications, such as phone calls, emails, and internet leads, in an automotive dealership. Their main role is to manage the BDC staff, optimize lead generation, and ensure high levels of customer satisfaction and follow-up. They work closely with the sales and service departments to maximize appointments and convert leads into sales or service opportunities. BDC Managers also analyze key performance metrics, implement best practices, and develop training programs for their team.

What are the key skills and qualifications needed to thrive as a Dealership BDC Manager?

To thrive as a Dealership BDC (Business Development Center) Manager, you need strong sales acumen, customer relationship management experience, and a background in automotive operations, often supported by a bachelor’s degree or equivalent experience. Familiarity with CRM software, lead management systems, and dealership DMS platforms is typically required. Leadership, effective communication, and the ability to motivate teams are crucial soft skills for this role. These competencies are vital for driving sales performance, ensuring customer satisfaction, and optimizing the dealership’s lead conversion process.

What are the main challenges a Dealership BDC Manager faces in aligning the Business Development Center with the sales and service teams?

A Dealership BDC Manager often encounters challenges in maintaining smooth communication between the BDC and sales or service teams, ensuring that customer leads are properly followed up on and transferred. They must implement processes to track leads efficiently, set clear expectations about lead handling, and provide ongoing training to BDC representatives. Overcoming resistance to new technology or procedures and fostering a team-oriented culture across departments is also crucial. Addressing these challenges helps improve customer experience and increases conversion rates.

Is being a dealership BDC manager a good job?

A dealership BDC (Business Development Center) manager oversees customer communication and lead management, often using CRM tools. The role can offer a stable salary, commission opportunities, and advancement potential within automotive sales, but it also requires strong communication skills and the ability to handle high-pressure situations.

What does a dealership BDC manager do at a dealership?

A dealership BDC (Business Development Center) manager oversees the team responsible for generating and qualifying leads, scheduling appointments, and following up with potential customers. They use customer relationship management (CRM) tools to improve communication and sales efficiency, ensuring the dealership meets its sales and service goals.

What cities in Delaware are hiring for Dealership Bdc Manager jobs?

Cities in Delaware with the most Dealership Bdc Manager job openings:

Dealership Bdc Manager jobs near you

Service BDC Representative

New Castle, DE • On-site

Nucar Mid Atlantic
See more jobs at Nucar Mid Atlanticexternal

$15 - $20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago

Job description

The role of a Service Business Development Representative is to increase the service traffic of the dealership by handling inbound service calls, making outbound calls, and producing solid and specific appointments for the service department.
BDC Representative Responsibilities:
  • Answering incoming phone calls and online enquiries.
  • Logging customer details and comments in our system.
  • Scheduling appointments and following up with any "no show" customers.
  • Greeting and assisting walk-in customers, and treating all clientele with courtesy and respect.
  • Adhering to all company policies and procedures.
  • Maintaining contact with customers to ensure they are happy with our service.
  • Ensuring potential customers are aware of any promotions.
  • Assisting with various other tasks at the dealership.

Skills:
  • Highly motived
  • Good time management skills
  • Proven track record of achieving or over-achieving goals
  • Outstanding communication skills
  • Professional work ethic
  • Great attitude with a high-energy personality
  • Superior customer service skills
  • Scheduling experience preferred
  • Customer service experience preferred
  • Automotive experience helpful

Benefits:
  • Medical/Dental/Vision Insurance
  • Short and Long-Term Disability
  • Life Insurance
  • 401(k)
  • Paid Sick time
  • Vacation time

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