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Baylor Call Center Jobs (NOW HIRING)

Baylor University Medical Center

Gastroenterology

Temple, TX · On-site

$371K/yr

Fellows take first call. · Schedule: Good mix of clinic and procedures · Opportunity for academic ... About Baylor Scott & White Medical Center Temple Baylor Scott & White Medical Center (BSWH) is the ...

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How much do baylor call center jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for baylor call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a Baylor Call Center?

A Baylor Call Center job typically refers to a position where employees work weekends or specific scheduled shifts while receiving full-time pay and benefits. These roles are often found in healthcare or customer service settings, where support is needed outside of regular business hours. Employees in these positions handle incoming calls, provide assistance, and ensure customer or patient needs are met efficiently. The Baylor schedule is designed to offer work-life balance while maintaining necessary coverage.

What kinds of career growth opportunities are available to Baylor Call Center employees?

Working in the Baylor Call Center can open doors to various advancement opportunities, including supervisory, training, or specialized roles within patient support and administration. Employees who consistently demonstrate excellent communication, reliability, and leadership may be considered for team lead or quality assurance positions. Baylor also offers professional development programs and encourages internal promotion, allowing motivated individuals to build long-term careers within the organization. This collaborative environment makes it possible to grow your skills while making a meaningful impact on patient care.

What are the key skills and qualifications needed to thrive in the Baylor Call Center position, and why are they important?

To thrive in a Baylor Call Center role, candidates typically need experience in customer service, strong communication skills, and a high school diploma or equivalent. Familiarity with call center software, electronic scheduling systems, and customer relationship management (CRM) tools is often required. Outstanding active listening, patience, and problem-solving abilities set top performers apart. These competencies are crucial for efficiently assisting callers, resolving inquiries, and ensuring a positive experience for patients and staff.

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Baylor Call Center jobs near you
Infographic showing various Baylor Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 81% Full Time, 15% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Submission for the position: Contact Center Specialist 2 - (Job Number: 26010969)

Rowlett, TX • On-site

Baylor Scott & White Healthcare
Outpatient Health Care • 10K+ employees
Learn more about Baylor Scott & White Healthcareexternal

Full-time

Medical, Retirement, PTO

Re-posted 25 days ago

Baylor Scott & White Health rating

7.5

Company rating: 7.5 out of 10

Based on 777 frontline employees who took The Breakroom Quiz

Job description

About Us
Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.
Our Core Values are:
  • We serve faithfully by doing what's right with a joyful heart.
  • We never settle by constantly striving for better.
  • We are in it together by supporting one another and those we serve.
  • We make an impact by taking initiative and delivering exceptional experience.
Benefits
Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:
  • Immediate eligibility for health and welfare benefits
  • 401(k) savings plan with dollar-for-dollar match up to 5%
  • Tuition Reimbursement
  • PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level.
Job Summary
The Contact Center Specialist 2, under moderate supervision, handles routine and escalated calls, emails, and requests. They assist with product or service requests. This includes technical help, answering questions, registering new patients, and scheduling appointments. They also provide financial clearance, handle complaints, troubleshoot problems, and give information for the institution. They may help train and mentor Contact Center Specialist 1 staff.
Essential Functions of the Role
  • Responds to, and resolves, routine and escalated inquiries, complaints, and concerns through inbound phone calls, emails, and electronic requests.
  • Ensures a positive and exemplary experience with all customers by focusing on customer satisfaction and resolution.
  • Provides accurate, valid, and complete information to customers by using the right methods and tools.
  • Identifies emergent health situations based on caller information and coordinates immediate triage.
  • May include more complex specialty clinic procedural scheduling.
  • May process urgent referrals and services as a System Expeditor.
  • Works collaboratively with providers, clinical staff, and other departments to ensure patient's needs are met.
  • Calm upset customers with a composed and professional demeanor. Identify and escalate priority issues for resolution.
  • Documents all customer contacts and accurately processes various documents to ensure optimal service.
  • Accurately schedules, prepares, and communicates appointment details and financial information. This ensures timely arrival, appointment preparedness, preparation testing, and optimal reimbursement, following system and operating guidelines.
  • May need to ensure accurate creation of new accounts in the electronic medical record system. Avoid creating duplicate accounts and verify insurance coverage.
  • May assist with training and mentoring Contact Center Specialist 1.
  • Writes messages on behalf of patients, caregivers, and healthcare professionals to clinic administrative and provider staff.
Key Success Factors
  • Full proficiency in a call center or customer service setting. Knowledge of customer service values, practices, and call center telephony and technology.
  • Provide troubleshooting help, answer questions, train new staff, and resolve registration work queues to correct errors or missing patient/insurance information.
  • Excellent listening, interpersonal, and communication (oral and written) skills, and professional, nice, and respectful telephone etiquette.
  • Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to customer inquiries.
  • Ability to calm upset customers in a composed and professional demeanor.
  • Excellent data entry, numeric, data entry, and computer navigational skills.
  • Comfortable working in a fast-paced, constantly changing, and stressful environment.
Belonging Statement
We believe that all people should feel welcomed, valued and supported.
QUALIFICATIONS
  • EDUCATION - H.S. Diploma/GED Equivalent
  • EXPERIENCE - 2 Years of Experience

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