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Baylor Call Center Jobs (NOW HIRING)

Baylor Scott & White Health

RN Scheduling

Plano, TX · Remote

Must be comfortable with technology and call center software. Strong communication skills is very ... Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you ...

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How much do baylor call center jobs pay per hour?

As of May 31, 2026, the average hourly pay for baylor call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a Baylor Call Center job?

A Baylor Call Center job typically refers to a position where employees work weekends or specific scheduled shifts while receiving full-time pay and benefits. These roles are often found in healthcare or customer service settings, where support is needed outside of regular business hours. Employees in these positions handle incoming calls, provide assistance, and ensure customer or patient needs are met efficiently. The Baylor schedule is designed to offer work-life balance while maintaining necessary coverage.

What are the key skills and qualifications needed to thrive in the Baylor Call Center position, and why are they important?

To thrive in a Baylor Call Center role, candidates typically need experience in customer service, strong communication skills, and a high school diploma or equivalent. Familiarity with call center software, electronic scheduling systems, and customer relationship management (CRM) tools is often required. Outstanding active listening, patience, and problem-solving abilities set top performers apart. These competencies are crucial for efficiently assisting callers, resolving inquiries, and ensuring a positive experience for patients and staff.

What kinds of career growth opportunities are available to Baylor Call Center employees?

Working in the Baylor Call Center can open doors to various advancement opportunities, including supervisory, training, or specialized roles within patient support and administration. Employees who consistently demonstrate excellent communication, reliability, and leadership may be considered for team lead or quality assurance positions. Baylor also offers professional development programs and encourages internal promotion, allowing motivated individuals to build long-term careers within the organization. This collaborative environment makes it possible to grow your skills while making a meaningful impact on patient care.

How much does a contact center specialist at Baylor get paid?

A contact center specialist at Baylor typically earns an hourly wage ranging from $12 to $16, depending on experience and location. The role often involves customer service skills and familiarity with call center software. Salaries may vary based on specific responsibilities and shift schedules.
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Baylor Call Center jobs near you
Infographic showing various Baylor Call Center job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 96% Full Time, and 3% Contract. Highlights an 50% Physical, and 50% Hybrid job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Patient Services Specialist | Nurse Triage Call Center (Part-time | Days)

Patient Services Specialist | Nurse Triage Call Center (Part-time | Days)

Baylor Scott & White Health

Temple, TX

$15.25 - $20.50/hr

Part-time

Medical, Retirement, PTO

Posted 8 days ago

Baylor Scott & White Health rating

7.4

Company rating: 7.4 out of 10

Based on 729 frontline employees who took The Breakroom Quiz

249th of 864 rated healthcare providers

Job description

The Patient Services Specialist (PSS) will join the PAN department as part of the Nurse Triage Call Center team. In this role, the PSS will be responsible for answering incoming calls and assisting patients with their questions and concerns in a professional and supportive manner. This is a remote position; however, required training will be conducted onsite.

Training Details:
Training is expected to last approximately 4-7 weeks, depending on the employee's progress. Training will be scheduled ideally 5 days per week, with flexible days and hours to support learning and onboarding needs.

Working Hours:
Part-time role (24 hours per week)
Day shift: 9:00 AM - 5:00 PM
Scheduled any 3 days per week

About Us

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our Core Values are:

  • We serve faithfully by doing what's right with a joyful heart.
  • We never settle by constantly striving for better.
  • We are in it together by supporting one another and those we serve.
  • We make an impact by taking initiative and delivering exceptional experience.
Benefits

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

  • Immediate eligibility for health and welfare benefits
  • 401(k) savings plan with dollar-for-dollar match up to 5%
  • Tuition Reimbursement
  • PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level.

Job Summary

The Patient Services Specialist 1, with direct oversight, provides administrative support in a physician office, clinic, or other area. This role assists patients to ensure high-quality, patient-centered care. Duties include patient relations, check-in and check-out, scheduling, insurance verification, and answering phones.

Essential Functions of the Role
  • Assists with patient duties, including relations, check-in, check-out, scheduling, insurance verification, and answering phones. Arranges follow-up visits and referral appointments.
  • Assists with patient registration by collecting and verifying insurance information. Verifies patient demographics and enters changes into the computer system. Directs patients to appropriate waiting areas.
  • Accepts payments for physician/clinic services according to established guidelines.
  • Posts payments and enters charges into computer utilizing appropriate codes.
  • Generates daily payment reports and verifies cash drawer against report.
  • Provides accurate patient, medical, financial or procedural information to patients or approved outside entities.
  • May be required to discuss financial arrangements with patients.
  • Receives and directs phone calls. Assists patients and other visitors.
  • Responds to routine inquiries concerning practice services, hours of operation, etc.
  • Ensures any patient complaints are handled appropriately.
  • Assists with medical records duties as requested.
Key Success Factors
  • Good listening, interpersonal and communication (oral and written), and professional, pleasant and respectful telephone etiquette.
  • Ability to adapt communication style to suit different audiences. Empathetic listener, sensitive, upbeat, optimistic, articulate, gracious and tactful.
  • Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries.
  • Ability to calm upset patients in a composed and professional demeanor.
  • Excellent data entry, numeric, typing and computer navigational skills, with attention to details.
  • Comfortable working in a fast paced, constantly changing and stressful environment.
Belonging Statement

We believe that all people should feel welcomed, valued and supported.

QUALIFICATIONS

  • EDUCATION - H.S. Diploma/GED Equivalent
  • EXPERIENCE - Less than 1 Year of Experience
Employment Type: PART_TIME

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