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Baylor Call Center Jobs (NOW HIRING)

Baylor University

Police Dispatcher

Waco, TX

... Baylor Police Department Communication Center's training program. The successful candidate will ... Enters call information into Computer Aided Dispatch records management system. * Handles incidents ...

Baylor University

Police Dispatcher

Waco, TX

... completes the Baylor Police Department Communication Center's training program The successful ... Enters call information into Computer Aided Dispatch records management system. * Handles incidents ...

Baylor University

Police Dispatcher

Waco, TX · On-site

... completes the Baylor Police Department Communication Center's training program The successful ... Enters call information into Computer Aided Dispatch records management system. * Handles incidents ...

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How much do baylor call center jobs pay per hour?

As of May 30, 2026, the average hourly pay for baylor call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a Baylor Call Center job?

A Baylor Call Center job typically refers to a position where employees work weekends or specific scheduled shifts while receiving full-time pay and benefits. These roles are often found in healthcare or customer service settings, where support is needed outside of regular business hours. Employees in these positions handle incoming calls, provide assistance, and ensure customer or patient needs are met efficiently. The Baylor schedule is designed to offer work-life balance while maintaining necessary coverage.

What are the key skills and qualifications needed to thrive in the Baylor Call Center position, and why are they important?

To thrive in a Baylor Call Center role, candidates typically need experience in customer service, strong communication skills, and a high school diploma or equivalent. Familiarity with call center software, electronic scheduling systems, and customer relationship management (CRM) tools is often required. Outstanding active listening, patience, and problem-solving abilities set top performers apart. These competencies are crucial for efficiently assisting callers, resolving inquiries, and ensuring a positive experience for patients and staff.

What kinds of career growth opportunities are available to Baylor Call Center employees?

Working in the Baylor Call Center can open doors to various advancement opportunities, including supervisory, training, or specialized roles within patient support and administration. Employees who consistently demonstrate excellent communication, reliability, and leadership may be considered for team lead or quality assurance positions. Baylor also offers professional development programs and encourages internal promotion, allowing motivated individuals to build long-term careers within the organization. This collaborative environment makes it possible to grow your skills while making a meaningful impact on patient care.

How much does a contact center specialist at Baylor get paid?

A contact center specialist at Baylor typically earns an hourly wage ranging from $12 to $16, depending on experience and location. The role often involves customer service skills and familiarity with call center software. Salaries may vary based on specific responsibilities and shift schedules.
More about Baylor Call Center jobs
What cities are hiring for Baylor Call Center jobs? Cities with the most Baylor Call Center job openings:
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Baylor Call Center jobs near you
Infographic showing various Baylor Call Center job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 96% Full Time, and 3% Contract. Highlights an 50% Physical, and 50% Hybrid job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Contact Center Specialist

Baylor University Medical Center

Frisco, TX

Other

Medical, Retirement, PTO

Posted 26 days ago

Job description

Contact Center Specialist 1

Orientation will be conducted remotely. Training will be conducted onsite.

Monday to Friday: 8:00 AM to 4:45 PM

Job Summary: The Contact Center Specialist 1, working under close supervision, responds to routine inbound phone calls, emails and electronic requests to assist as front line support for product and/or service requests. This may include, but not limited to, technical support, answering questions, registering new patients, scheduling healthcare appointments, providing financial clearance, handling complaints, troubleshooting problems and providing information on behalf of the institution.

Essential Functions Of The Role:

  • Responds to, and resolves routine inquiries, complaints and concerns through inbound phone calls, emails and electronic requests.
  • Ensures a positive and exemplary experience with all customers by focusing on customer satisfaction and resolution.
  • Provides accurate, valid and complete information to customers by using the right methods and tools.
  • Identifies emergent health situations based on caller information and coordinates immediate triage.
  • Works collaboratively with providers, clinical staff and other departments to ensure patients’ needs are met.
  • Responsible for calming upset customers by providing a composed and professional demeanor.
  • Identifies and escalates priority issues for resolution.
  • Documents all customer contacts and accurately processes various documents to ensure optimal service.
  • Accurately schedules, prepares and communicates appointment details and necessary financial information to facilitate timely arrival, appointment preparedness, preparation testing, and optimal reimbursement, in accordance with system and operating guidelines.
  • May be required to ensure accurate creation of new accounts in the electronic medical record system, avoiding the creation of duplicate accounts, and verifying insurance coverage.
  • Writes messages on behalf of patients, caregivers and healthcare professionals to clinic administrative and provider staff.

Key Success Factors:

  • Experience in a call center, customer service and/or healthcare setting preferred.
  • Should possess a moderate understanding of general aspects of the job.
  • Requires good listening, interpersonal and communication skills, and professional, pleasant and respectful telephone etiquette.
  • Excellent data entry, numeric, typing and computer navigational skills.
  • Knowledge of patient portal preferred.
  • Knowledge of customer service principles and practices preferred.
  • Knowledge of call center telephony and technology preferred.
  • Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to customer inquiries.
  • Comfortable working in a fast paced, constantly changing, and stressful environment.

Benefits: Our competitive benefits package includes the following - Immediate eligibility for health and welfare benefits - 401(k) savings plan with dollar-for-dollar match up to 5% - Tuition Reimbursement - PTO accrual beginning Day 1 Note: Benefits may vary based upon position type and/or level

Qualifications - Education - H.S. Diploma/GED Equivalent - Experience - Less than 1 Year of Experience

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