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Staybridge Suites | IHG Hotels & Resorts

Staybridge Suites is seeking a dependable, guest-focused Night Auditor / Overnight Guest Services Representative to join our team. This position combines customer service, front desk operations, basic accounting, problem-solving, and overnight hotel operations.

Hotel experience is welcomed, but it is not required. We encourage candidates from other industries with transferable skills to apply. If you have experience in customer service, retail, restaurants, banking, healthcare, security, administration, call centers, cash handling, office support, accounting, or other service-related fields, your experience may translate well into this role.

We are looking for someone who is comfortable working independently, enjoys helping people, communicates professionally, and can remain organized and composed while managing multiple responsibilities.

• Welcome guests with a friendly, professional, and guest-ready attitude.
• Complete guest check-ins and check-outs and assist with overnight guest requests.
• Answer telephone calls and respond to guest questions and concerns.
• Process reservations, cancellations, room changes, and other front desk transactions.
• Handle cash, credit card, and other payment transactions accurately.
• Review guest accounts and correct or report billing discrepancies.
• Complete the hotel's nightly audit and end-of-day procedures.
• Balance daily transactions and prepare required overnight reports.
• Verify room rates, payments, postings, and account information for accuracy.
• Communicate important information to the morning Front Desk and Management teams.
• Assist guests with IHG One Rewards enrollment, recognition, and general membership questions.
• Respond professionally to guest concerns and use good judgment to resolve issues whenever possible.
• Maintain communication with Housekeeping, Maintenance, Management, and other departments regarding guest needs and hotel operations.
• Monitor the lobby and front desk areas during overnight hours and report unusual activity or safety concerns.
• Complete assigned administrative duties, filing, reporting, and preparation for the following business day.
• Maintain a clean, organized, and professional front desk and lobby environment.
• Follow hotel procedures, brand standards, safety requirements, and cash-handling policies.
• Perform additional hotel-related duties as needed to support the operation.

Hospitality: Hotels, resorts, vacation rentals, restaurants, food and beverage, tourism, or event services.

Customer Service & Retail: Retail stores, grocery stores, customer service centers, call centers, sales, or other customer-facing positions.

Banking & Financial Services: Bank teller, cashier, accounts receivable, bookkeeping, payment processing, or other positions requiring attention to financial transactions.

Healthcare: Medical reception, patient services, registration, scheduling, administrative support, or other positions requiring confidentiality and excellent customer service.

Office & Administrative Services: Receptionist, administrative assistant, office coordinator, data entry, scheduling, or clerical positions.

Security & Overnight Operations: Security, overnight monitoring, dispatch, transportation, warehouse operations, or positions requiring independent decision-making.

Restaurant & Food Service: Servers, bartenders, hosts, supervisors, cashiers, or restaurant managers accustomed to working with guests and handling payments.

We value transferable skills. If your previous job required you to serve customers, solve problems, handle money, work independently, communicate with a team, use a computer, or remain organized in a fast-paced environment, we encourage you to apply.

• Previous hotel or Night Audit experience is preferred but not required.
• Previous customer service experience in any related industry is strongly preferred.
• Basic computer skills and willingness to learn hotel systems are required.
• Comfortable working with numbers, payments, reports, and basic accounting functions.
• Strong verbal and written communication skills.
• Ability to provide professional service to guests from a variety of backgrounds.
• Ability to remain calm and make sound decisions when working independently.
• Strong attention to detail and organizational skills.
• Dependable and able to maintain consistent attendance.
• Must be comfortable working overnight shifts, weekends, and holidays as scheduled.
• Ability to learn IHG and hotel-specific standards, systems, and procedures.

The ideal Night Auditor does not necessarily have to come from another hotel. We can teach hotel systems and procedures; we are looking for someone who already understands responsibility, service, communication, and accountability.

You may be a great fit if you:

• Enjoy helping people and creating positive experiences.
• Are naturally organized and pay attention to details.
• Can work independently without needing constant supervision.
• Are comfortable making decisions and solving problems.
• Can handle difficult situations professionally.
• Understand the importance of accurate financial transactions.
• Communicate clearly with guests, coworkers, and management.
• Take ownership of your responsibilities.
• Are willing to learn and grow within the hospitality industry.

At Staybridge Suites, our guests often stay with us longer than they would at a traditional hotel, which gives our team the opportunity to build genuine relationships and create a true sense of home.

As part of the IHG family of hotels, our goal is to provide True Hospitality for Good by making every guest feel recognized, welcomed, and cared for.

If you are dependable, service-minded, and ready to bring your experience from hospitality or another customer-focused industry, we would love to hear from you.

Hospitality experience is a plus. Great service, reliability, professionalism, and a willingness to learn are what matter most.