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Back Office Manager Jobs in Springfield, MA (NOW HIRING)

Dow Jones

Analyst, Remittance Processing

Chicopee, MA · Hybrid

$45K - $60K/yr

... Manager and be based in Chicopee Massachusetts. You Will: * Execute day-to-day global financial operations, ensuring accurate and timely processing of back-office transactions, such as customer ...

Freedom Warranty

Be Seen First

B2B Outside Sales Representative

Springfield, MA · On-site

We offer management and back-office support to help you keep your clients and their customers satisfied. How to Apply: If this position aligns with your skills and career aspirations, please use the ...

Freedom Warranty

Be Seen First

B2B Outside Sales Representative

Hartford, CT · On-site

We offer management and back-office support to help you keep your clients and their customers satisfied. How to Apply: If this position aligns with your skills and career aspirations, please use the ...

Reconomy

Manager, General Accounting

Windsor, CT · On-site

$105K - $125K/yr

We provide a full-service management approach for all types of waste and recycling, offering services such as recycling, waste consulting, hauler management, and back-office support. With a proven ...

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Back Office Manager information

See Springfield, MA salary details

$25.5K

$51.4K

$77.4K

How much do back office manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for back office manager in Springfield, MA is $51,432.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $58,900.00 per year, depending on experience, location, and employer.

What is a back office manager?

A Back Office Manager is responsible for overseeing the administrative and support functions of a company, such as data management, accounting, compliance, and human resources. They ensure that the back-end operations run smoothly to support the front office and overall business activities. Back Office Managers supervise staff, implement efficient processes, and maintain accurate records to help the organization function effectively. Their work is crucial for ensuring that business operations are compliant, organized, and efficient.

What are the key skills and qualifications needed to thrive as a back office manager, and why are they important?

To thrive as a Back Office Manager, you generally need strong organizational abilities, analytical skills, and experience in administration or finance, often supported by a relevant degree. Familiarity with ERP systems, database management, and proficiency in Microsoft Office Suite are typically required, and certifications in operations or project management can be advantageous. Excellent communication, leadership, and problem-solving skills help a Back Office Manager coordinate teams and drive process improvements. These skills ensure efficient operations, support for front-office staff, and the overall effectiveness of business processes.

What are some common challenges faced by back office managers, and how can they be addressed?

Back Office Managers often face challenges such as coordinating between multiple departments, ensuring compliance with company procedures, and managing high volumes of administrative tasks. Effective communication and strong organizational skills are crucial to overcoming these obstacles. Implementing clear processes, leveraging technology for workflow automation, and regularly training staff can help streamline operations and reduce errors. Building strong relationships with front office teams also ensures smoother collaboration and better overall efficiency.

What is the difference between Back Office Manager vs Customer Service Manager?

AspectBack Office ManagerCustomer Service Manager
Primary FocusOverseeing administrative, operational, and support functions behind the scenesManaging customer interactions, support teams, and client satisfaction
Required SkillsAdministrative skills, process management, organizational skillsCommunication, problem-solving, customer relationship management
Work EnvironmentOffice-based, internal departmentsCustomer-facing, call centers, support centers
Common CertificationsBusiness administration, project managementCustomer service certifications, CRM training

The Back Office Manager primarily handles internal operations and administrative tasks, ensuring smooth backend processes. In contrast, the Customer Service Manager focuses on managing customer interactions and satisfaction. Both roles require strong organizational and communication skills but serve different functions within a company.

Is back office work a good career?

Back office management is a stable career that involves overseeing administrative, operational, and support functions within an organization. It often requires strong organizational, communication, and leadership skills, and can offer opportunities for advancement and specialization. The role typically involves working in office environments with standard hours and may require familiarity with software tools like ERP or CRM systems.

What are the most commonly searched types of Back Office jobs in Springfield, MA?

The most popular types of Back Office jobs in Springfield, MA are:

What are popular job titles related to Back Office Manager jobs in Springfield, MA?

For Back Office Manager jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Back Office Manager jobs in Springfield, MA look for?

The top searched job categories for Back Office Manager jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Back Office Manager jobs?

Cities near Springfield, MA with the most Back Office Manager job openings:

Back Office Manager jobs near you
Infographic showing various Back Office Manager job openings in Springfield, MA as of July 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, 1% Temporary, and 3% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $51,432 per year, or $24.7 per hour.

Title Box Office Attendant | Part-Time | Mullins Center (UMass-Amherst)

Comcast Sales

Amherst, MA • On-site

$15/hr

Part-time

Retirement

Re-posted 6 days ago

Comcast rating

8.2

Company rating: 8.2 out of 10

Based on 516 frontline employees who took The Breakroom Quiz

21st of 101 rated telecommunications companies

Job description

Box Office Attendant | Part-Time | Mullins Center (UMass-Amherst)
Location US-MA-Amherst
Job Post Information* : Posted Date 2 months ago(7/1/2026 2:46 PM)
Job ID 2026-32828
Location Name Mullins Center (UMass-Amherst)
Category Box Office
Type Regular Part-Time
Location : Location US-MA-Amherst
Job Post Information* : External Company Name Oak View Group
Job Post Information* : External Company URL https://www.oakviewgroup.com/
Location : Postal Code 01003
Location : Address 200 Commonwealth Avenue
Job Post Information* : Post End Date 10/2/2026
Oak View Group

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

Position Summary

The Box Office Attendants will understand and operate the Paciolan ticketing system and provide excellent customer service to all guests and the Mullins Center. They must know and understand each event, its seating charts, and the configurations of the Mullins Center.

This role will pay an hourly rate of $15.00

Benefits for Part-Time roles: 401(k) savings plan and 401(k) matching.

This position will remain open until October 2, 2026.

Responsibilities
  • Know and understand the operations of the Paciolan ticketing system
  • Familiarize yourself with each event (ticket prices, discounts, restrictions, reserved or general admission seating, etc.)
  • Know and understand seating charts and configurations of the Mullins Center
  • Perform transactions for all events on the ticketing system with efficiency and accuracy
  • Collect proper currency or credit card amount for purchase of ticket(s) as well as give back proper number of tickets and correct change
  • Communicate and satisfy patrons with world-class customer service
  • Operate phone and address patrons' calls for requests for information
  • Reconcile all monies received from ticket sales
  • Maintain confidentiality
  • Additional duties may be assigned by the Box Office Manger
Qualifications
  • Ability to multitask in a fastpaced environment
  • Familiarity with Windows-based computers
  • Possess excellent customer service skills
  • Experience working with the public and cash
  • Ability to work independently and as a productive member of a team
  • Must be able to work a flexible schedule, including nights and weekends
  • Must be able to work in a loud noise environment
  • Strong verbal communication skills; bilingual in Spanish is a plus
  • Proven ability to work well with all levels of management
  • Strong analytical and problemsolving skills

*The University of Massachusetts Amherst prohibits its current employees (excluding students) from being employed in any position with OVG at this location.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

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