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Back Office Manager Jobs in Springfield, MA (NOW HIRING)

Biotron Limited

front desk receptionist

Westfield, MA · On-site

$15.75 - $20/hr

This job involves several people interactions per hour with professional and efficient service, both face to face and on the phone, as well as back office management of patient records and other ...

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Back Office Manager information

See Springfield, MA salary details

$25.5K

$51.4K

$77.4K

How much do back office manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for back office manager in Springfield, MA is $51,432.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $58,900.00 per year, depending on experience, location, and employer.

What is a back office manager?

A Back Office Manager is responsible for overseeing the administrative and support functions of a company, such as data management, accounting, compliance, and human resources. They ensure that the back-end operations run smoothly to support the front office and overall business activities. Back Office Managers supervise staff, implement efficient processes, and maintain accurate records to help the organization function effectively. Their work is crucial for ensuring that business operations are compliant, organized, and efficient.

What are the key skills and qualifications needed to thrive as a back office manager, and why are they important?

To thrive as a Back Office Manager, you generally need strong organizational abilities, analytical skills, and experience in administration or finance, often supported by a relevant degree. Familiarity with ERP systems, database management, and proficiency in Microsoft Office Suite are typically required, and certifications in operations or project management can be advantageous. Excellent communication, leadership, and problem-solving skills help a Back Office Manager coordinate teams and drive process improvements. These skills ensure efficient operations, support for front-office staff, and the overall effectiveness of business processes.

What are some common challenges faced by back office managers, and how can they be addressed?

Back Office Managers often face challenges such as coordinating between multiple departments, ensuring compliance with company procedures, and managing high volumes of administrative tasks. Effective communication and strong organizational skills are crucial to overcoming these obstacles. Implementing clear processes, leveraging technology for workflow automation, and regularly training staff can help streamline operations and reduce errors. Building strong relationships with front office teams also ensures smoother collaboration and better overall efficiency.

What is the difference between Back Office Manager vs Customer Service Manager?

AspectBack Office ManagerCustomer Service Manager
Primary FocusOverseeing administrative, operational, and support functions behind the scenesManaging customer interactions, support teams, and client satisfaction
Required SkillsAdministrative skills, process management, organizational skillsCommunication, problem-solving, customer relationship management
Work EnvironmentOffice-based, internal departmentsCustomer-facing, call centers, support centers
Common CertificationsBusiness administration, project managementCustomer service certifications, CRM training

The Back Office Manager primarily handles internal operations and administrative tasks, ensuring smooth backend processes. In contrast, the Customer Service Manager focuses on managing customer interactions and satisfaction. Both roles require strong organizational and communication skills but serve different functions within a company.

Is back office work a good career?

Back office management is a stable career that involves overseeing administrative, operational, and support functions within an organization. It often requires strong organizational, communication, and leadership skills, and can offer opportunities for advancement and specialization. The role typically involves working in office environments with standard hours and may require familiarity with software tools like ERP or CRM systems.

What are the most commonly searched types of Back Office jobs in Springfield, MA?

The most popular types of Back Office jobs in Springfield, MA are:

What are popular job titles related to Back Office Manager jobs in Springfield, MA?

For Back Office Manager jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Back Office Manager jobs in Springfield, MA look for?

The top searched job categories for Back Office Manager jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Back Office Manager jobs?

Cities near Springfield, MA with the most Back Office Manager job openings:

Back Office Manager jobs near you
Infographic showing various Back Office Manager job openings in Springfield, MA as of July 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, 1% Temporary, and 3% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $51,432 per year, or $24.7 per hour.

Box Office Attendant | Part-Time | Mullins Center (UMass-Amherst)

AEG

Amherst, MA • On-site

$15/hr

Part-time

Retirement

Re-posted 8 days ago

Job description

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.
Overview
The Box Office Attendants will understand and operate the Paciolan ticketing system and provide excellent customer service to all guests and the Mullins Center. They must know and understand each event, its seating charts, and the configurations of the Mullins Center.
This role will pay an hourly rate of $15.00
Benefits for Part-Time roles: 401(k) savings plan and 401(k) matching.
This position will remain open until October 2, 2026.
Responsibilities
  • Know and understand the operations of the Paciolan ticketing system
  • Familiarize yourself with each event (ticket prices, discounts, restrictions, reserved or general admission seating, etc.)
  • Know and understand seating charts and configurations of the Mullins Center
  • Perform transactions for all events on the ticketing system with efficiency and accuracy
  • Collect proper currency or credit card amount for purchase of ticket(s) as well as give back proper number of tickets and correct change
  • Communicate and satisfy patrons with world-class customer service
  • Operate phone and address patrons' calls for requests for information
  • Reconcile all monies received from ticket sales
  • Maintain confidentiality
  • Additional duties may be assigned by the Box Office Manger

Qualifications
  • Ability to multitask in a fast-paced environment
  • Familiarity with Windows-based computers
  • Possess excellent customer service skills
  • Experience working with the public and cash
  • Ability to work independently and as a productive member of a team
  • Must be able to work a flexible schedule, including nights and weekends
  • Must be able to work in a loud noise environment
  • Strong verbal communication skills; bilingual in Spanish is a plus
  • Proven ability to work well with all levels of management
  • Strong analytical and problem-solving skills

*The University of Massachusetts Amherst prohibits its current employees (excluding students) from being employed in any position with OVG at this location.
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About AEG

Sourced by ZipRecruiter

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Saint Louis, MO, US

Year founded

1992

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