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Aws Support Engineer Jobs (NOW HIRING)

USAN

Support Engineer I (Night Shift)

Norcross, GA · On-site

Join our dynamic team as a Support Engineer for USAN's software services solutions and USAN AWS Managed Services clients. In this role, you'll play an important part during the night shift in ...

USAN

Support Engineer I (Night Shift)

Norcross, GA · On-site

Join our dynamic team as a Support Engineer for USANs software services solutions and USAN AWS Managed Services clients. In this role, you'll play an important part during the night shift in ...

CircleCI

Support Engineer

San Francisco, CA · On-site

$80.50K - $100K/yr

Support Engineer As a Support Engineer, you will provide first-class post-sales technical ... Experience using and automating a major IaaS like AWS, GCP, or Azure * Familiarity with deploying ...

CEDENT

Production Support Engineer(Linux)

Westlake, TX

$40.25 - $52.50/hr

This is a W2 position One of our client's is looking for a skillful Production Support Engineer ... Hands on experience working with AWS EKS and AWS manages solutions such as lambda, dynomodb, api ...

Anthropic

Support Engineer

San Francisco, CA · On-site

$210K - $250K/yr

As a Support Engineer, you'll be providing high-touch, deeply contextual support to a defined book ... Familiarity with enterprise networking concepts, cloud infrastructure (AWS, GCP), and IT ...

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How much do aws support engineer jobs pay per hour?

As of May 29, 2026, the average hourly pay for aws support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an AWS Support Engineer, and why are they important?

To thrive as an AWS Support Engineer, you need a solid understanding of cloud computing concepts, AWS services, networking, and troubleshooting, often supported by a degree in computer science or related fields. Familiarity with AWS management tools, monitoring systems, scripting languages, and certifications such as AWS Certified Solutions Architect or AWS Certified SysOps Administrator is highly beneficial. Strong problem-solving skills, effective communication, and a customer-centric approach are vital soft skills for this role. These skills ensure timely resolution of technical issues, high customer satisfaction, and the reliable operation of cloud-based environments.

What are the most common challenges faced by AWS Support Engineers, and how can new hires prepare for them?

AWS Support Engineers often encounter challenges such as quickly diagnosing complex cloud infrastructure issues, keeping up with rapidly evolving AWS services, and effectively communicating technical solutions to customers of varying expertise. New hires can best prepare by building a strong foundation in core AWS services, practicing troubleshooting scenarios, and developing clear, customer-focused communication skills. Proactively engaging with AWS documentation and participating in knowledge-sharing within the support team also greatly enhances problem-solving efficiency and professional growth.

What are AWS Support Engineers?

AWS Support Engineers are IT professionals who provide technical assistance and troubleshooting for Amazon Web Services (AWS) products and services. They help customers resolve issues related to cloud infrastructure, networking, security, and application deployment on AWS. Their role often involves diagnosing problems, guiding customers through best practices, and escalating complex cases to specialized teams when necessary. AWS Support Engineers play a key role in ensuring customer satisfaction and the smooth operation of cloud-based solutions.

What is the difference between Aws Support Engineer vs Cloud Support Specialist?

AspectAws Support EngineerCloud Support Specialist
CertificationsAWS Certified Solutions Architect, AWS Certified SysOps AdministratorOften similar certifications, including AWS certifications or vendor-specific cloud certifications
Work EnvironmentCustomer support, troubleshooting, and technical assistance for AWS servicesProviding technical support for cloud platforms, often across multiple providers
Employer & IndustryPrimarily in cloud service providers, tech companies, and AWS partnersIn various industries using cloud services, including IT, finance, and healthcare

The AWS Support Engineer focuses specifically on supporting AWS cloud services, troubleshooting issues, and assisting clients with AWS solutions. In contrast, a Cloud Support Specialist may work across multiple cloud platforms, offering broader support but with less specialization in AWS. Both roles require technical expertise and certifications, but the AWS Support Engineer is more specialized in AWS environments.

More about Aws Support Engineer jobs
What cities are hiring for Aws Support Engineer jobs? Cities with the most Aws Support Engineer job openings:
What states have the most Aws Support Engineer jobs? States with the most job openings for Aws Support Engineer jobs include:
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Aws Support Engineer jobs near you
Infographic showing various Aws Support Engineer job openings in the United States as of May 2026, with employment types broken down into 21% Full Time, 66% Part Time, and 13% Contract. Highlights an 85% Physical, 5% Hybrid, and 10% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.
Support Engineer I (Night Shift)

Support Engineer I (Night Shift)

USAN

Norcross, GA • On-site

Full-time

Posted 5 days ago

Job description

Job Title: Support Engineer I (Night Shift)
Overview:
Join our dynamic team as a Support Engineer for USAN's software services solutions and USAN AWS Managed Services clients. In this role, you'll play an important part during the night shift in providing quality support to our clients, ensuring smooth operation and rapid resolution of issues within our 24x7 Help Desk and Network Operations Center. As a Support Engineer I for USAN's software services and solutions, you will provide Tier 1 & Tier 2 support for USAN and its clients through documented processes and procedures and diagnosing and resolving client service-impacting issues in a timely and efficient manner.
Responsibilities:
  • Work collaboratively with team members to effectively support our clients.
  • Serve as the Tier 1 & Tier 2 point-of-contact for USAN's software services solutions and AWS Managed Services clients to include on-premises data centers, hybrid solutions, and USAN AWS cloud-based solutions.
  • Document client interactions and issue resolutions promptly and accurately using our HALO ITSM solution.
  • Use documented procedures and resources to diagnose and resolve issues within timeframes specified by Service Level Agreements (SLAs) to ensure client satisfaction and support team effectiveness.
  • Escalate reported issues to Tier 3 support teams per documented processes as needed, ensuring seamless handover and resolution.
  • Conduct routine ticket audits in HALO ITSM to ensure overall ticket quality and closure.
  • Oversee outage recovery efforts, including customer notifications, managing conference bridges, and documenting outage timelines.
  • Monitor platform and application health using prescribed dashboards and diagnostic tools.
  • Audit internal procedures to ensure accuracy and relevance in the current production environment.

Requirements:
  • Strong technical aptitude and a passion for problem-solving.
  • Excellent communication skills, both verbal and written.
  • Ability to work effectively in a mission-critical, 24x7 environment.
  • Flexibility to work rotating shifts, including weekends, and holidays.
  • Commitment to attaining AWS Certifications (Cloud Practitioner, Solutions Architect, etc.).
  • A two-year college degree, technical school graduate, or two years of cumulative industry experience in a related field.
  • Prior experience in customer support or help desk role preferred.
  • Familiarity with AWS services and cloud-based solutions is a plus.

Benefits:
  • Competitive salary and benefits package, with opportunities for increased responsibility and compensation.
  • Access to ongoing training, certification programs, and professional development resources.
  • A dynamic and collaborative work environment that values innovation, teamwork, and excellence.
  • A supportive and collaborative work environment with a focus on team success and innovation.

Join our team and become an integral part of delivering exceptional support to our clients as they navigate the world of cloud-based services. Apply now to embark on an exciting career journey with us!

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