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Aws Support Engineer Jobs (NOW HIRING)

Salesforce

Sr.Devops Lead

Saint Louis, MO · On-site

$126K - $162K/yr

... engineer Key Responsibilities: • Maintain and operate AWS Infrastructure for a tier-one US-based telco supporting the network software solution. • Participate in on-call rotation, upgrade, and ...

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How much do aws support engineer jobs pay per hour?

As of Jun 19, 2026, the average hourly pay for aws support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What is the salary of support engineer in Amazon?

The salary of an AWS Support Engineer at Amazon typically ranges from $70,000 to $120,000 annually, depending on experience, location, and certifications. Entry-level positions may start lower, while experienced engineers with specialized skills can earn higher salaries, often supplemented with benefits and bonuses.

What are the most common challenges faced by AWS Support Engineers, and how can new hires prepare for them?

AWS Support Engineers often encounter challenges such as quickly diagnosing complex cloud infrastructure issues, keeping up with rapidly evolving AWS services, and effectively communicating technical solutions to customers of varying expertise. New hires can best prepare by building a strong foundation in core AWS services, practicing troubleshooting scenarios, and developing clear, customer-focused communication skills. Proactively engaging with AWS documentation and participating in knowledge-sharing within the support team also greatly enhances problem-solving efficiency and professional growth.

What are AWS Support Engineers?

AWS Support Engineers are IT professionals who provide technical assistance and troubleshooting for Amazon Web Services (AWS) products and services. They help customers resolve issues related to cloud infrastructure, networking, security, and application deployment on AWS. Their role often involves diagnosing problems, guiding customers through best practices, and escalating complex cases to specialized teams when necessary. AWS Support Engineers play a key role in ensuring customer satisfaction and the smooth operation of cloud-based solutions.

What are the key skills and qualifications needed to thrive as an AWS Support Engineer, and why are they important?

To thrive as an AWS Support Engineer, you need a solid understanding of cloud computing concepts, AWS services, networking, and troubleshooting, often supported by a degree in computer science or related fields. Familiarity with AWS management tools, monitoring systems, scripting languages, and certifications such as AWS Certified Solutions Architect or AWS Certified SysOps Administrator is highly beneficial. Strong problem-solving skills, effective communication, and a customer-centric approach are vital soft skills for this role. These skills ensure timely resolution of technical issues, high customer satisfaction, and the reliable operation of cloud-based environments.

Are AWS jobs still in demand?

AWS Support Engineer roles remain in high demand due to the widespread adoption of cloud computing and the need for expertise in AWS services, cloud infrastructure, and troubleshooting. Employers seek professionals with certifications like AWS Certified Solutions Architect and experience with cloud management tools, making these roles consistently available across various industries.

What is the difference between Aws Support Engineer vs Cloud Support Specialist?

AspectAws Support EngineerCloud Support Specialist
CertificationsAWS Certified Solutions Architect, AWS Certified SysOps AdministratorOften similar certifications, including AWS certifications or vendor-specific cloud certifications
Work EnvironmentCustomer support, troubleshooting, and technical assistance for AWS servicesProviding technical support for cloud platforms, often across multiple providers
Employer & IndustryPrimarily in cloud service providers, tech companies, and AWS partnersIn various industries using cloud services, including IT, finance, and healthcare

The AWS Support Engineer focuses specifically on supporting AWS cloud services, troubleshooting issues, and assisting clients with AWS solutions. In contrast, a Cloud Support Specialist may work across multiple cloud platforms, offering broader support but with less specialization in AWS. Both roles require technical expertise and certifications, but the AWS Support Engineer is more specialized in AWS environments.

What does an AWS support engineer do?

An AWS Support Engineer provides technical assistance to customers using Amazon Web Services, troubleshooting issues, resolving service disruptions, and guiding users on best practices. They often work with cloud infrastructure, utilize AWS tools and services, and may hold certifications like AWS Certified Solutions Architect. Their role involves diagnosing problems, offering solutions, and ensuring optimal cloud performance.

How much do AWS support engineers make?

AWS Support Engineers typically earn between $70,000 and $120,000 annually, depending on experience, certifications, and location. Senior roles or those with specialized skills in cloud architecture and troubleshooting can earn higher salaries, often exceeding $130,000 per year.
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Aws Support Engineer jobs near you
Infographic showing various Aws Support Engineer job openings in the United States as of June 2026, with employment types broken down into 4% Locum Tenens, 22% Full Time, 4% Temporary, 66% Contract, and 4% Nights. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.
Sr.Devops Lead

Sr.Devops Lead

Salesforce

Saint Louis, MO • On-site

$126K - $162K/yr

Full-time

Posted 16 days ago

Salesforce rating

7.8

Company rating: 7.8 out of 10

Based on 48 frontline employees who took The Breakroom Quiz

102nd of 191 rated software companies

Job description

AWS / Kubernetes - Lead DevOps engineer
Key Responsibilities:
• Maintain and operate AWS Infrastructure for a tier-one US-based telco supporting the network software solution.
• Participate in on-call rotation, upgrade, and maintain EKS, S3, EFS, MSK, VPCs, Subnets, WAFs, and Route53.
• Use standardized CI/CD pipelines based in GitLab and Terraform to ensure uptime, performance, and scalability of the infrastructure supporting the application.
• Collaborate with US-based client SMEs, leaders, incident managers, and AWS support personnel during US timezone periods, and respond to critical impacts during on-call rotation hours.
• Lead other DevOps Consultants/Engineers
• Define and review work from other DevOps Engineers
• Provide technical leadership to other DevOps Engineers
Lead-Level:
• 5+ years of experience with GitLab (code repo, configure pipelines, env properties, using GitLab runners, merge requests).
• 5+ years of experience with Terraform (troubleshooting, property configuration,state file management, module and resource authoring).
• 5+ years of experience with AWS cloud (EKS, S3, EFS, MSK, VPCs, Subnets,Security Groups, WAFs, auto-scaling, and Route53).
• 5+ years of AWS infrastructure support (monitoring, maintaining, upgrading, and troubleshooting).
• Proven excellence in communication, root cause analysis authoring, and consulting skillsets in English.
• Proven experience in analyzing and troubleshooting production workloads in AWS infrastructure.
• Ability to work US-timezone overlapping hours.
• Ability to work on-call rotation for critical issue escalations.
• Ability to interact and work with senior technical resources at the client and AWS Support.
Preferred Qualifications:
• Understanding of Harness configuration for application deployment to EKS (only deploy containers to EKS).
• Experience in application support for production workloads.
• Experience with Kafka configuration, support, and troubleshooting.
• Experience with AWS Direct Connect support and troubleshooting.

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