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L1 Aws Support Engineer Jobs (NOW HIRING)

Ingrammicro

Sr AWS Technical Support Engineer

Buffalo, NY · Hybrid

$110K - $130K/yr

We are looking for a Senior AWS Support Engineer to join our global support team. This role is ideal for someone with a strong background in technical support or service desk environments who is ...

TEKsystems

AWS Support

Dallas, TX · On-site

$35/hr

Security Engineers will help develop policies and assist development teams in implementing ... Azure, AWS) • Web Application Firewall experience • Experience with a wide variety of ...

Resolve Tech Solutions

L1 Support Engineer

... L1 Help Desk Technician, you will serve as the first line of technical support-helping end users ... and file migrations-to L2+ engineers. Follow documented SOPs and contribute to internal ...

Resolve Tech Solutions

L1 Support Engineer

... L1 Help Desk Technician, you will serve as the first line of technical support-helping end users ... and file migrations-to L2+ engineers. Follow documented SOPs and contribute to internal ...

Resolve Tech Solutions

L1 Support Engineer

... L1 Help Desk Technician, you will serve as the first line of technical support-helping end users ... and file migrations-to L2+ engineers. Follow documented SOPs and contribute to internal ...

TEKsystems

AWS Support

Dallas, TX · On-site

$35/hr

Security Engineers will help develop policies and assist development teams in implementing ... Azure, AWS) • Web Application Firewall experience • Experience with a wide variety of ...

TEKsystems

AWS Support

Dallas, TX

$35/hr

Security Engineers will help develop policies and assist development teams in implementing ... Azure, AWS) • Web Application Firewall experience • Experience with a wide variety of ...

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L1 Aws Support Engineer information

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How much do l1 aws support engineer jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for l1 aws support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What is an L1 AWS Support Engineer?

L1 AWS Support Engineers are entry-level technical support professionals who assist customers with basic issues related to Amazon Web Services (AWS) products and services. Their responsibilities typically include troubleshooting common problems, providing guidance on the AWS platform, escalating complex issues to higher-level engineers, and ensuring customer satisfaction. They serve as the first point of contact for AWS users seeking help and play a crucial role in resolving routine technical queries quickly and efficiently.

What are the key skills and qualifications needed to thrive as an L1 AWS Support Engineer, and why are they important?

To thrive as an L1 AWS Support Engineer, you need a foundational understanding of cloud computing, basic networking concepts, and troubleshooting skills, often supported by a relevant degree or AWS Certified Cloud Practitioner certification. Familiarity with AWS Management Console, ticketing systems like Jira or ServiceNow, and monitoring tools such as CloudWatch is typically required. Strong communication, problem-solving abilities, and customer service orientation help you effectively assist clients and collaborate with team members. These skills are crucial for efficiently resolving issues, ensuring customer satisfaction, and maintaining reliable cloud operations.

What are the most common challenges faced by an L1 AWS Support Engineer and how can they be managed effectively?

L1 AWS Support Engineers often encounter challenges such as troubleshooting a wide range of cloud service issues with limited access to customer environments, managing high ticket volumes, and communicating technical details to users with varying levels of expertise. These challenges can be managed by developing strong documentation and time management skills, collaborating closely with more senior support engineers, and continuously updating technical knowledge through AWS training resources. Proactively using internal knowledge bases and being comfortable asking clarifying questions can also help resolve issues efficiently and provide excellent customer service.

What are popular job titles related to L1 Aws Support Engineer jobs?

For L1 Aws Support Engineer jobs, the most frequently searched job titles are:

Infographic showing various L1 Aws Support Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

AWS Support Engineering Lead

Irvine, CA • On-site

Tata Consultancy Service Limited
See more jobs at Tata Consultancy Service Limitedexternal

$120K - $130K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

AWS Support Engineering Lead
Must Have Technical/Functional Skills
AWS services including EC2, ECS, EKS, and S3.
The role requires hands-on exposure to CI/CD pipelines, Linux administration, scripting, log analysis platforms Splunk, Datadog, SSL certificate management, and production support processes, Agentic AI
Roles & Responsibilities
We are seeking a proactive and technically skilled L1/L1.5 Support Engineer to provide operational support for cloud-hosted applications and infrastructure on AWS. The candidate will be responsible for monitoring, incident management, troubleshooting, and ensuring high availability of applications running on AWS services including EC2, ECS, EKS, and S3.
The role requires hands-on exposure to CI/CD pipelines, Linux administration, scripting, log analysis platforms, SSL certificate management, and production support processes.
SKILLs and JD
• Having exp in AWS -EC2, ECS, EKS ,S3
• CodePipeline for CI/CD automation
• Shell scripting , Linux commands & Python Scripting, Ansible and Terraform
• Monitor production environments and application health.
• Provide first-level and intermediate-level troubleshooting for application and infrastructure issues.
• Analyze alerts, logs, and performance metrics to identify root causes.
• Handle incident management, service requests, and escalations as per SLAs.
• Coordinate with L2/L3 teams for issue resolution and problem management.
• Perform routine operational checks and maintenance activities.
• Troubleshoot containerized application deployment issues.
• Monitor resource utilization and application availability.
• Assist with cloud infrastructure maintenance and environment management.
• Support and monitor AWS CodePipeline workflows.
• Troubleshoot deployment failures and pipeline issues.
• Coordinate application releases and deployment activities.
• Validate successful deployment and rollback procedures
• Use Datadog for application and infrastructure monitoring.
• Perform log analysis using Splunk.
• Investigate alerts, incidents, and performance degradation.
• Generate operational dashboards and incident reports.
• Manage SSL certificate installation, renewal, and validation.
• Ensure compliance with security and operational standards.
• Support security-related operational activities.
• Hav ing exp in agentic AI and Gen AI
Salary Range- $120,000-$130,000 a year

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