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L1 Aws Support Engineer Jobs (NOW HIRING)

Forhyre

Desktop Support Engineer - L1

Plano, TX · On-site

We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer-savvy ...

Amazon

AWS Sr Product Manager Tech, AWS Support

Bellevue, WA · On-site

$142K - $188K/yr

The AWS Support is searching for an innovative, passionate, and customer-focused product manager ... You will partner with multiple software engineering teams to build cohesive user experiences that ...

Forhyre

Desktop Support Engineer - L1

Downers Grove, IL · On-site

We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer-savvy ...

ITBMS Inc.

Production Support Engineer

Pittsburgh, PA · On-site

$39.25 - $51.25/hr

Production Support Engineer with ServiceNow Location: Pittsburgh, PA (Onsite) Must have skills ... production support management L1/L2 and on-call coordination ServiceNow, JIRA, Confluence ...

Amazon

AWS Sr Product Manager Tech, AWS Support

Dallas, TX · On-site

$125K - $165K/yr

The AWS Support Team is searching for an innovative, passionate, and customer-focused product ... You will partner with multiple engineering teams to deliver cohesive experiences across the full ...

Amazon

AWS Sr Product Manager Tech, AWS Support

Dallas, TX

$125K - $165K/yr

The AWS Support Team is searching for an innovative, passionate, and customer-focused product ... You will partner with multiple engineering teams to deliver cohesive experiences across the full ...

Amazon

AWS Sr Product Manager Tech, AWS Support

Bellevue, WA · On-site

$142K - $188K/yr

The AWS Support is searching for an innovative, passionate, and customer-focused product manager ... software engineering teams to build cohesive user experiences that provides high customer ...

Amazon

AWS Sr Product Manager Tech, AWS Support

Dallas, TX

$125K - $165K/yr

The AWS Support Team is searching for an innovative, passionate, and customer-focused product ... You will partner with multiple engineering teams to deliver cohesive experiences across the full ...

Spark Tek Inc

Production Support Engineer

Dallas, TX · On-site

$41.50 - $54.25/hr

Spark Tek Inc is seeking a Production Support Engineer to monitor production servers and manage ... Required : • Performing L1, L2 production support • Communicate to teams on Application status ...

AlphaSense

Cloud Support Engineer

... L1 support and R&D teams. Own the customer-facing loop on your assigned tickets, driving them to ... Experience troubleshooting in at least one major cloud platform (preferably AWS) and containerized ...

Spark Tek Inc

Production Support Engineer

Kennesaw, GA · On-site

$38.75 - $50.50/hr

Spark Tek Inc is seeking a Production Support Engineer to monitor production servers and manage ... Required : • Performing L1, L2 production support • Communicate to teams on Application status ...

Databento

... developer experience. Our team includes alumni of Two Sigma, Citadel Securities, Flow Traders ... This role sits squarely at L1 : you'll be the first point of contact for customer issues ...

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L1 Aws Support Engineer information

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How much do l1 aws support engineer jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for l1 aws support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What is an L1 AWS Support Engineer?

L1 AWS Support Engineers are entry-level technical support professionals who assist customers with basic issues related to Amazon Web Services (AWS) products and services. Their responsibilities typically include troubleshooting common problems, providing guidance on the AWS platform, escalating complex issues to higher-level engineers, and ensuring customer satisfaction. They serve as the first point of contact for AWS users seeking help and play a crucial role in resolving routine technical queries quickly and efficiently.

What are the key skills and qualifications needed to thrive as an L1 AWS Support Engineer, and why are they important?

To thrive as an L1 AWS Support Engineer, you need a foundational understanding of cloud computing, basic networking concepts, and troubleshooting skills, often supported by a relevant degree or AWS Certified Cloud Practitioner certification. Familiarity with AWS Management Console, ticketing systems like Jira or ServiceNow, and monitoring tools such as CloudWatch is typically required. Strong communication, problem-solving abilities, and customer service orientation help you effectively assist clients and collaborate with team members. These skills are crucial for efficiently resolving issues, ensuring customer satisfaction, and maintaining reliable cloud operations.

What are the most common challenges faced by an L1 AWS Support Engineer and how can they be managed effectively?

L1 AWS Support Engineers often encounter challenges such as troubleshooting a wide range of cloud service issues with limited access to customer environments, managing high ticket volumes, and communicating technical details to users with varying levels of expertise. These challenges can be managed by developing strong documentation and time management skills, collaborating closely with more senior support engineers, and continuously updating technical knowledge through AWS training resources. Proactively using internal knowledge bases and being comfortable asking clarifying questions can also help resolve issues efficiently and provide excellent customer service.

What are popular job titles related to L1 Aws Support Engineer jobs?

For L1 Aws Support Engineer jobs, the most frequently searched job titles are:

Infographic showing various L1 Aws Support Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

Cloud Infrastructure Support Engineer

Seattle, WA • On-site

Denken Solutions, Inc.
IT Services • 201 - 500 employees
Learn more about Denken Solutions, Inc.external

$69.70/hr

Contractor

Posted 17 days ago

Job description

On-Site role

Job Description:

  • The Cloud Support Engineer is responsible for administration of key SaaS platforms and frontline operational support of Parametric’s AWS hosted cloud environment, including Monitoring, Identity and Secrets Management, Backups, Recovery, and Incident Response.
  • This role provides frontline operational support for Parametric’s cloud environment (a client acquisition), including over 100 production AWS applications and critical SaaS platforms.
  • The engineer partners with Cloud Platform Engineering, Development, Security, and Site Reliability Engineering teams to deliver secure, scalable, and highly available cloud solutions while supporting ongoing business growth and the migration of legacy data center workloads to AWS.

Primary Responsibilities:

  • Provide Tier 1/Tier 2 cloud infrastructure support, incident management, and request fulfillment for Parametric’s Cloud infrastructure supporting 100+ production AWS applications.
  • Administer Parametric SaaS platforms (Snowflake, MongoDB Atlas, Confluent Cloud), including platform onboarding, access management, monitoring, security guardrails, and support for audit and risk remediation.
  • Support day-to-day production operations across AWS and SaaS platforms, ensuring availability, stability, and adherence to operational standards.
  • Monitor support queues and respond to Cloud incidents, service requests, and operational escalations.
  • Support Identity and Access Management across AWS and SaaS platforms.
  • Implement centralized observability and monitoring for supported platforms.
  • Perform Cloud backup and recovery operations for production applications.
  • Assist with implementation and enforcement of Cloud Security policies and guardrails.
  • Create and maintain Terraform Infrastructure-as-Code (IaC) for platform configuration.
  • Support audit and regulatory activities, including evidence collection, control validation, and remediation tracking.
  • Support Parametric’s data center migration to AWS, including operational onboarding of migrated applications and post-migration stabilization.
  • Create and maintain documentation related to cloud operations, support processes, and platform configurations.
  • Mentor junior team members on secure Cloud Operations practices and IaC.
  • Stay current with industry trends and drive continuous improvement in cloud operations.

Job Requirements:

  • AWS Cloud Architect Associate certification or equivalent.
  • 3+ years’ hands-on AWS Support experience.
  • 6+ years hands-on experience in Information Technology roles.
  • Strong knowledge of Terraform, Python, and source control (Github)
  • Knowledge of Identity and Access Management technologies and best practices
  • Experience with Agile methodologies and tooling (Jira)
  • Familiarity with cross-cloud monitoring solutions (DataDog preferred)
  • Cloud Incident Management experience and ability to participate in on-call rotation.
  • Experience with backup and recovery tooling (AWS Backup preferred)
  • Experience working in Linux/UNIX.
  • Strong written and verbal communication, documentation, and organizational skills, with the ability to operate effectively both independently and within a team.

About us:
At our organization, we take our mission and values to heart! We are on a mission to offer more and better jobs all over the world! Our goal is to care for you while you care for our clients and get you paid the highest pay possible. All our associates working with us are expected to embrace our RACE values: R - Results Matter, A- Approachable, C - Care, and E - Emergency i.e. work with a sense of urgency.

For more relevant job opportunities please visit our website: Denken Solutions Careers