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Aws L2 Support Jobs (NOW HIRING)

Resolve Tech Solutions, LLC

WI · On-site

Position Summary A second‑level support role involves diagnosing and resolving complex technical ... AWS, GCP). #J-18808-Ljbffr

Georgia IT, Inc.

SRE with OCP-Houston, TX (Oniste)

Houston, TX · On-site

$54.50 - $72.25/hr

The role involves providing L2 support, creating monitoring dashboards, guiding the team in ... • AWS (good to have) Company : Georgia IT, Inc. provides IT Consulting for a wide range of ...

Vitol

Data Support Engineer

Houston, TX

$109K - $131K/yr

Provide L1 and L2 support for data pipelines, including incident triage, troubleshooting, and ... Exposure to cloud platforms (e.g., AWS, Azure) and data platform services. * Experience with ...

Vitol

Data Support Engineer

Houston, TX · On-site

$109K - $131K/yr

Provide L1 and L2 support for data pipelines, including incident triage, troubleshooting, and ... Exposure to cloud platforms (e.g., AWS, Azure) and data platform services. * Experience with ...

Vitol

Data Support Engineer

Houston, TX · On-site

$109K - $131K/yr

Provide L1 and L2 support for data pipelines, including incident triage, troubleshooting, and ... Exposure to cloud platforms (e.g., AWS, Azure) and data platform services. * Experience with ...

Vitol

Data Support Engineer

Houston, TX

$109K - $131K/yr

Provide L1 and L2 support for data pipelines, including incident triage, troubleshooting, and ... Exposure to cloud platforms (e.g., AWS, Azure) and data platform services. * Experience with ...

CGI Inc.

L2 Production Support Specialist with AWS

Dallas, TX · On-site

$17.50 - $23.75/hr

Find similar career opportunities L2 Production Support Specialist with AWS Category: Service Desk / End User Services Main location: United States, Texas, Dallas Position ID:J0826-0502 Employment ...

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Aws L2 Support information

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How much do aws l2 support jobs pay per year?

As of Sep 10, 2026, the average yearly pay for aws l2 support in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What is an AWS L2 Support?

AWS L2 Support engineers are IT professionals who provide intermediate-level technical support for Amazon Web Services (AWS) products and services. They handle more complex issues that cannot be resolved by Level 1 support, such as advanced troubleshooting, configuration, and performance optimization. L2 engineers often work directly with customers and collaborate with L3 engineers or AWS service teams for deeper technical challenges. Their goal is to ensure customer environments run smoothly, resolve incidents efficiently, and maintain high levels of customer satisfaction.

What are the key skills and qualifications needed to thrive as an AWS L2 Support?

To excel as an AWS L2 Support Engineer, you need a strong understanding of AWS cloud services, networking concepts, troubleshooting methodologies, and typically a degree in computer science or a related field. Familiarity with AWS management tools, ticketing systems, and certifications like AWS Certified Solutions Architect or SysOps Administrator is highly valuable. Excellent problem-solving skills, effective communication, and the ability to remain calm under pressure help you stand out in this customer-facing role. These skills ensure prompt resolution of technical issues, high customer satisfaction, and reliable cloud infrastructure operations.

What are some typical challenges faced by AWS L2 Support, and how are these addressed within the team?

AWS L2 Support engineers often encounter complex technical issues that require in-depth troubleshooting and quick resolution to maintain service uptime. A common challenge is balancing multiple high-priority incidents while ensuring clear communication with stakeholders. To address this, teams typically follow structured escalation procedures, utilize collaborative tools for knowledge sharing, and participate in regular training sessions to stay updated on new AWS services. Additionally, peer support and mentorship within the team play a crucial role in overcoming particularly challenging cases.

What are popular job titles related to Aws L2 Support jobs?

For Aws L2 Support jobs, the most frequently searched job titles are:

Infographic showing various Aws L2 Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $79,032 per year, or $38 per hour.

L2 Support Engineer

WI • On-site

Resolve Tech Solutions, LLC
IT Services • 201 - 500 employees
Learn more about Resolve Tech Solutions, LLCexternal

Other

Posted 9 days ago

Job description

Position Summary

A second‑level support role involves diagnosing and resolving complex technical issues that have been escalated from the first level of support. The role requires advanced knowledge of hardware, software, and networks. The Helpdesk Technician – Tier II plays a crucial role within the Help Desk, acting as a critical escalation point, ensuring compliance with Service Level Agreements (SLAs) and providing a high‑touch customer experience. It collaborates with the Infrastructure team to optimize the end‑user technology ecosystem and maintain business continuity.

Responsibilities
  • Diagnose, resolve, or provide root‑cause analysis of incidents across complex hardware, software, and network platforms.
  • Receive, prioritize, and manage support ticket workflows in ITSM systems, ensuring alignment with SLA/OLA thresholds and proactive communication with departments regarding service impacts.
  • Document solutions by creating and maintaining detailed documentation of all technical issues, steps taken, and resolutions to build a knowledge base to reduce repeat incident volume.
  • Participate in problem management initiatives, identifying systemic issues and recommending strategic solutions to reduce incident recurrence.
  • Partner with Tier 1 technicians to mentor, reinforce knowledge transfer around emerging technologies and best practices while improving overall team efficiency.
  • Identify and escalate critical or unresolved issues to Level 3 support, providing detailed handover information.
  • Support on‑site and remote workforce environments, ensuring seamless user experience across hybrid, multi‑site, and distributed operating models.
Required Qualifications
  • 3‑5 years of Help Desk support experience, with at least 1‑2 years in a Tier II capacity within an enterprise environment.
  • Strong proficiency in Windows Server/Client OS (Windows, Linux, macOS), Active Directory, Azure AD/Microsoft Entra ID, software applications (M365/Microsoft Office), cloud service platforms (Azure Virtual Desktop/AVD), network fundamentals (DHCP, DNS, VPN), and standard enterprise management tools (ServiceNow, NinjaOne).
  • Strong analytical and problem‑solving abilities to identify root causes of complex issues while using remote access tools.
  • Excellent communication and customer service skills, with the ability to explain technical concepts clearly to non‑technical users.
  • Focused mindset on delivering value‑added engagement with end users at all touchpoints.
  • Ability to manage multiple priorities, work independently with minimal supervision, and pivot rapidly in a dynamic support landscape while maintaining quality of service.
Preferred Qualifications
  • Associate degree from an accredited institution with 3+ years of Help Desk experience OR high school diploma or GED equivalent, with 5+ years of Help Desk experience (degree can be substituted).
IT Certifications
  • CompTIA A+, Network+, or Security+
  • Exposure to virtualization technologies (VMware, Hyper‑V, Citrix) and cloud service ecosystems (Azure, AWS, GCP).
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