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Aws Support Engineer Jobs (NOW HIRING)

Aerospike

Support Engineer

AWS certification or experience with large-scale cloud deployments. Education * Bachelor's degree in Computer Science, Engineering, or a related technical field-or equivalent practical experience.

Amazon

Construction Manager, DCCD

Fredericksburg, VA · On-site

We produce and support a range of tools that enable AWS Support engineers to diagnose and solve customer problems, and we also produce and support customer-facing tools that are used for self-service ...

Amazon

Construction Manager, DCCD

Fredericksburg, VA · On-site

We produce and support a range of tools that enable AWS Support engineers to diagnose and solve customer problems, and we also produce and support customer-facing tools that are used for self-service ...

Amazon

Construction Manager, DCCD

Fredericksburg, VA · On-site

We produce and support a range of tools that enable AWS Support engineers to diagnose and solve customer problems, and we also produce and support customer-facing tools that are used for self-service ...

CEDENT

Production Support Engineer

Westlake, TX

$40.25 - $52.50/hr

Extensive experience working on AWS cloud environment. * Experience in programming languages like Java, python, node, Shell scripting. * Exposure to supporting varied Infrastructure components like ...

Anthropic

Support Engineer

San Francisco, CA

As a Support Engineer, you'll be providing high-touch, deeply contextual support to a defined book ... Familiarity with enterprise networking concepts, cloud infrastructure (AWS, GCP), and IT ...

Salesforce

Sr.Devops Lead

Saint Louis, MO · On-site

$126.30K - $162.30K/yr

... engineer Key Responsibilities: • Maintain and operate AWS Infrastructure for a tier-one US-based telco supporting the network software solution. • Participate in on-call rotation, upgrade, and ...

USAN

Support Engineer I (Night Shift)

Norcross, GA · Hybrid

Join our dynamic team as a Support Engineer for USAN's software services solutions and USAN AWS Managed Services clients. In this role, you'll play an important part during the night shift in ...

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Aws Support Engineer information

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How much do aws support engineer jobs pay per hour?

As of May 29, 2026, the average hourly pay for aws support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an AWS Support Engineer, and why are they important?

To thrive as an AWS Support Engineer, you need a solid understanding of cloud computing concepts, AWS services, networking, and troubleshooting, often supported by a degree in computer science or related fields. Familiarity with AWS management tools, monitoring systems, scripting languages, and certifications such as AWS Certified Solutions Architect or AWS Certified SysOps Administrator is highly beneficial. Strong problem-solving skills, effective communication, and a customer-centric approach are vital soft skills for this role. These skills ensure timely resolution of technical issues, high customer satisfaction, and the reliable operation of cloud-based environments.

What are the most common challenges faced by AWS Support Engineers, and how can new hires prepare for them?

AWS Support Engineers often encounter challenges such as quickly diagnosing complex cloud infrastructure issues, keeping up with rapidly evolving AWS services, and effectively communicating technical solutions to customers of varying expertise. New hires can best prepare by building a strong foundation in core AWS services, practicing troubleshooting scenarios, and developing clear, customer-focused communication skills. Proactively engaging with AWS documentation and participating in knowledge-sharing within the support team also greatly enhances problem-solving efficiency and professional growth.

What are AWS Support Engineers?

AWS Support Engineers are IT professionals who provide technical assistance and troubleshooting for Amazon Web Services (AWS) products and services. They help customers resolve issues related to cloud infrastructure, networking, security, and application deployment on AWS. Their role often involves diagnosing problems, guiding customers through best practices, and escalating complex cases to specialized teams when necessary. AWS Support Engineers play a key role in ensuring customer satisfaction and the smooth operation of cloud-based solutions.

What is the difference between Aws Support Engineer vs Cloud Support Specialist?

AspectAws Support EngineerCloud Support Specialist
CertificationsAWS Certified Solutions Architect, AWS Certified SysOps AdministratorOften similar certifications, including AWS certifications or vendor-specific cloud certifications
Work EnvironmentCustomer support, troubleshooting, and technical assistance for AWS servicesProviding technical support for cloud platforms, often across multiple providers
Employer & IndustryPrimarily in cloud service providers, tech companies, and AWS partnersIn various industries using cloud services, including IT, finance, and healthcare

The AWS Support Engineer focuses specifically on supporting AWS cloud services, troubleshooting issues, and assisting clients with AWS solutions. In contrast, a Cloud Support Specialist may work across multiple cloud platforms, offering broader support but with less specialization in AWS. Both roles require technical expertise and certifications, but the AWS Support Engineer is more specialized in AWS environments.

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What cities are hiring for Aws Support Engineer jobs? Cities with the most Aws Support Engineer job openings:
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What job categories do people searching Aws Support Engineer jobs look for? The top searched job categories for Aws Support Engineer jobs are:
Aws Support Engineer jobs near you
Infographic showing various Aws Support Engineer job openings in the United States as of May 2026, with employment types broken down into 21% Full Time, 66% Part Time, and 13% Contract. Highlights an 85% Physical, 5% Hybrid, and 10% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.
Support Engineer, AWS Technical Content Experience

Support Engineer, AWS Technical Content Experience

Amazon

Seattle, WA

Full-time

Posted 5 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 6,784 frontline employees who took The Breakroom Quiz

7th of 39 rated national retailers

Job description

We are seeking a Support Engineer to serve as the dedicated support layer for AWS builders who use our AI-native content management system to create, manage, and deliver technical documentation.
The AWS TCX team manages content platform infrastructure supporting technical content that millions of customers use daily through the AWS documentation website and MCP server. This role will be part of team delivering a next-generation content platform where AI agents handle operational complexity and builders provide strategic direction, fundamentally changing how AWS creates and maintains technical content at scale.
This role is ideal for someone early in their career who is technically curious, comfortable with ambiguity, and excited about the intersection of developer tools and AI.
Key job responsibilities
- Provide responsive technical support for content publishing tools, build systems, and development workflows - triaging, diagnosing, resolving, and escalating incidents, so builders are never left waiting.
- Guide builders through technical onboarding, troubleshooting, and operational requests


- Monitor support channels to surface emerging issues, track adoption patterns, and identify where builders get stuck - routing recurring pain points and insights.
- Identify manual processes and build automations using AI tools, scripts, or integrations.
- Use AI-powered development tools daily to increase your own effectiveness and model best practices for the builders you support.


- Maintain documentation to enable self-serve onboarding and reduce repeat requests.
A day in the life
Your day moves between reactive support and proactive improvement. You use AI-powered tools to quickly triage, diagnose, and troubleshoot builder issues.

When a new team onboards, you walk them through an AI-native content platform where agents handle much of the operational complexity. Between support requests, you spot repetitive team processes and explore ways to automate them. You're constantly modeling what it looks like to work alongside AI tools daily - and feeding what you learn back into better docs, better processes, and a better platform.

What Amazon employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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