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Aws Connect Jobs (NOW HIRING)

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Systems Analyst (AWS Connect)

FL · On-site

$48 - $50/hr

Systems Analyst (AWS Connect) Term: 6 Month Contract Pay: $48/Hr - $50/Hr Location: Tampa, FL 33607 - 5 days on site Work Authorization: USC or GC ONLY Education: Bachelor's degree in Information ...

kgs

AWS Certified Solutions Architect - Associate

Nashville, TN · Remote

$62.50 - $82/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Collaborate with program leadership, the AWS Connect Administrator, and operational staff to gather, analyze, and document cloud architecture requirements, translating them into technically sound and ...

Compunnel

AWS Connect Developer/Engineer

Durham, NC · On-site

Job Summary We are seeking an AWS Connect Developer/Engineer to design, develop, and support enterprise contact center solutions using Amazon Connect and AWS cloud technologies. This role is ...

kgs

AWS Certified Solutions Architect - Associate

Nashville, TN · Remote

$62.50 - $82/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Collaborate with program leadership, the AWS Connect Administrator, and operational staff to gather, analyze, and document cloud architecture requirements, translating them into technically sound and ...

Apex Systems

Software Engineer- AWS Connect

Durham, NC · On-site

$60 - $70/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Job#: 3043556 Senior Java Software Engineer AWS + Connect Apex is seeking a skilled Software Engineering to join our Client's Corporate IT team. In this role, you will leverage your extensive ...

Staffingine LLC

Amazon Connect

Dallas, TX · On-site

AWS Connect * AWS Dynamo DB * AWS Lambda * AWS Lex * AWS Poly * AWS Cloud Watch * AWS CDK ... Programming languages * Java Typescript Python * Geography Requirements Contract Duration and ...

kgs

AWS Certified AI Practitioner (Remote)

Nashville, TN · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Collaborate with the AWS Connect Administrator to design, implement, and optimize AI-powered contact center capabilities within the AWS Connect platform, including Amazon Lex-powered IVR and chatbot ...

kgs

AWS Certified AI Practitioner (Remote)

Nashville, TN · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Collaborate with the AWS Connect Administrator to design, implement, and optimize AI-powered contact center capabilities within the AWS Connect platform, including Amazon Lex-powered IVR and chatbot ...

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Aws Connect information

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How much do aws connect jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for aws connect in the United States is $54.05, according to ZipRecruiter salary data. Most workers in this role earn between $38.70 and $64.42 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in an AWS Connect?

To thrive in an AWS Connect role, you need strong cloud computing knowledge, experience with Amazon Connect setup and administration, and a background in contact center technologies. Familiarity with AWS services like Lambda, S3, and IAM, as well as AWS certification (such as AWS Certified Solutions Architect or AWS Certified Developer), is highly valued. Effective collaboration, troubleshooting skills, and clear communication are vital soft skills for resolving issues and aligning with cross-functional teams. These competencies ensure efficient deployment, management, and optimization of scalable, reliable contact center solutions for organizations.

What is an AWS Connect?

An AWS Connect job typically involves configuring, managing, and optimizing Amazon Connect, a cloud-based contact center service. Professionals in this role work on setting up call flows, integrating third-party applications, and analyzing customer interactions to improve service efficiency. They may also handle troubleshooting, security compliance, and automation using AWS services like Lambda, DynamoDB, and S3. Strong knowledge of cloud computing, VoIP, and customer experience strategies is essential for success in this role.

What are the typical daily responsibilities of an AWS Connect?

In an AWS Connect role, your day-to-day tasks often include configuring and managing cloud-based contact center solutions, monitoring system performance, and troubleshooting user or integration issues. You may also collaborate closely with IT teams, business leaders, and third-party vendors to gather requirements, design workflows, and implement new features. Regularly updating documentation, optimizing call routing, and ensuring data security are also key responsibilities. This role typically involves a mix of independent technical work and active teamwork to deliver seamless customer service experiences.

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Aws Connect jobs near you
Infographic showing various Aws Connect job openings in the United States as of August 2026, with employment types broken down into 65% Full Time, 26% Part Time, and 9% Contract. Highlights an 76% Physical, 2% Hybrid, and 22% Remote job distribution, with an average salary of $112,422 per year, or $54 per hour.

Amazon Connect Engineer

AHU Technologies Inc

Washington, DC • On-site

$87 - $92/hr

Full-time

Posted 14 days ago

Job description

Job Description:
Short Description: 
AWS Connect Specialist 
 
Complete Description: 
Employment type: Contract w2/1099/C2C
Duties and Responsibilities: 
Working closely with the Client and other District government stakeholders. The successful candidate will design, implement, and maintain the AWS Connect cloud-based contact center, ensuring optimal performance and alignment with business objectives. 
 
Key Responsibilities: 
1) Design and Configuration: 
·       Design, document, and implement contact flows using the AWS Connect to ensure optimal and dynamic call routing based on business requirements. 
·       Utilize Amazon Connect to develop and deploy chatbots and conversational AI for automated customer interactions within Connect contact flows. 
·       Configure and maintain Amazon Connect instances, user profiles, routing profiles, and security profiles. 
 
2) Metrics and Reporting: 
·       Ensure all metrics required for Key Performance Indicator (KPI) management are collected and available within AWS Connect. 
·       Configure and maintain custom dashboards and reports in Amazon Connect and Amazon QuickSight for business units to monitor team performance. 
·       Regularly review usage data from Amazon Connect's cloud monitoring tools, such as Amazon CloudWatch, and report findings to the supervisor. 
3) Outbound Campaigns and Surveys: 
·       Set up and manage outbound voice campaigns and customer surveys using Amazon Connect Outbound Campaigns and Contact Flows. 
·       Ensure campaigns comply with relevant regulations, including managing caller ID settings, call times, and contact attempts. 
 
4) Integration and Optimization: 
·       Design and implement integrations between AWS Connect and other systems, including CRMs, using AWS Lambda and other AWS services. 
·       Continuously review and enhance designs based on feedback to improve operational efficiency, reliability, and availability of the contact center. 
5) Security and Compliance: 
·       Collaborate with security staff and supervisors to document and implement processes and procedures that ensure AWS Connect comply with District, OCIO, and relevant security controls. 
·       Apply appropriate change control and configuration management processes for all modifications to the production environment. 
 
6) Troubleshooting and Support: 
·       Identify and resolve technical issues related to the AWS Connect environment, providing timely updates to the supervisor. 
·       Implement system revisions to maintain and improve overall performance. 
 
Education: 
·       Engineering, or a related field or the equivalent combination of education and successful work experience 
Qualifications: 
·       Amazon Connect CCaaS Hands on experience, not AWS infrastructure. 
·       Hands on AWS CI/CD experienceto deploy code and customize AWS connect services. 
·       AWS certifications, such as AWS Certified Solutions Architect or Developer, can demonstrate expertise in the platform. (Preferred) 
·       A minimum of 3 years Hands-on experience with Amazon Connect and other AWS cloud services is essential. 
·       Experience with scripting and integrating various AWS services, such as Lambda, DynamoDB, and S3, to build and enhance contact center functionalities. 
·       Experience with other cloud platforms and a strong understanding of Voice over IP (VoIP), Customer Experience (CX) strategies, and system integration. 
·       In-depth, hands-on experience with Amazon Connect, including contact flow creation, call routing, and user management. 
·       Demonstrated experience configuring and utilizing Amazon Connect's native reporting and dashboard capabilities for KPI management. 
·       Experience with other AWS services that integrate with Amazon Connect, such as Lambda, Lex, and S3. 
·       Strong understanding of workforce optimization (Forecast Capacity planning and Scheduling, FCS), best practices and how to implement them within the AWS Connect ecosystem. 
·       Proven ability to work effectively with cross-functional teams, including IT project managers, business analysts, security staff, and business leaders. 
·       Effective communication skills for gathering requirements, providing technical explanations, and collaborating with stakeholders. 
 
Skills: 
·       Hands on experience w/ Amazon Connect CCaaS, not AWS infrastructure. Required 
·       Hands on AWS CI/CD experience to deploy code and customize AWS connect services. Required 
·       Hands-on experience with Amazon Connect and other AWS cloud services is essential. Required 3 Years 
·       Scripting and integrating various AWS services, such as Lambda, DynamoDB, and S3, to build and enhance contact center functionalities. Required 
·       Experience with other cloud platforms and a strong understanding of Voice over IP (VoIP), Customer Experience (CX) strategies, and system integration. Required 3 Years 
·       In-depth, hands-on experience with Amazon Connect, including contact flow creation, call routing, and user management. Required 
·       Demonstrated experience configuring and utilizing Amazon Connect's native reporting and dashboard capabilities for KPI management. Required 
·       Experience with other AWS services that integrate with Amazon Connect, such as Lambda, Lex, and S3. Required 
·       Workforce optimization (Forecast Capacity planning and Scheduling, FCS), best practices and how to implement them within the AWS Connect ecosystem. Required 
·       AWS certifications, such as AWS Certified Solutions Architect or Developer, can demonstrate expertise in the platform. Highly desired 
 

Flexible work from home options available.