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Aws Connect Jobs (NOW HIRING)

InstantServe LLC

AWS Connect Specialist

Washington, DC · On-site

AWS Connect Specialist Location : Washington, DC Duties and Responsibilities * Collaborate with OCFO and government stakeholders to understand business needs and translate them into scalable Amazon ...

Krest Global Solutions

AWS Connect Engineer

Dallas, TX · On-site

$50 - $55/hr

Required Skills 5+ years Amazon Connect implementation experience. Strong AWS skills: Lambda, API Gateway, Lex, Kinesis, S3, IAM, Terraform/CloudFormation. Experience with enterprise contact center ...

INSPYR Solutions

Amazon Connect Developer

Addison, TX · On-site

$60 - $65/hr

AWS Connect Developer Location: Addison, TX (Hybrid) Duration: Contract-to-Hire Compensation: $60-65/hr W2 + Benefits Work Authorization: U.S. Citizen, Green Card Holder, or Authorized to Work in the ...

TSQ Systems Inc

AWS Connect Engineer

Dallas, TX · Hybrid

Amazon Connect Engineer Location: Dallas, TX (Onsite/Hybrid) Duration: Long Term Core Responsibilities · Design and implement complex AWS automation solutions focused on infrastructure efficiency ...

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How much do aws connect jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for aws connect in the United States is $54.05, according to ZipRecruiter salary data. Most workers in this role earn between $38.70 and $64.42 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Aws Connect position, and why are they important?

To thrive in an AWS Connect role, you need strong cloud computing knowledge, experience with Amazon Connect setup and administration, and a background in contact center technologies. Familiarity with AWS services like Lambda, S3, and IAM, as well as AWS certification (such as AWS Certified Solutions Architect or AWS Certified Developer), is highly valued. Effective collaboration, troubleshooting skills, and clear communication are vital soft skills for resolving issues and aligning with cross-functional teams. These competencies ensure efficient deployment, management, and optimization of scalable, reliable contact center solutions for organizations.

What is an AWS Connect job?

An AWS Connect job typically involves configuring, managing, and optimizing Amazon Connect, a cloud-based contact center service. Professionals in this role work on setting up call flows, integrating third-party applications, and analyzing customer interactions to improve service efficiency. They may also handle troubleshooting, security compliance, and automation using AWS services like Lambda, DynamoDB, and S3. Strong knowledge of cloud computing, VoIP, and customer experience strategies is essential for success in this role.

What are some typical daily responsibilities for someone working in an AWS Connect role?

In an AWS Connect role, your day-to-day tasks often include configuring and managing cloud-based contact center solutions, monitoring system performance, and troubleshooting user or integration issues. You may also collaborate closely with IT teams, business leaders, and third-party vendors to gather requirements, design workflows, and implement new features. Regularly updating documentation, optimizing call routing, and ensuring data security are also key responsibilities. This role typically involves a mix of independent technical work and active teamwork to deliver seamless customer service experiences.

More about Aws Connect jobs
What cities are hiring for Aws Connect jobs? Cities with the most Aws Connect job openings:
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Aws Connect jobs near you
Infographic showing various Aws Connect job openings in the United States as of May 2026, with employment types broken down into 2% Locum Tenens, 1% Internship, 61% Full Time, 1% Part Time, 34% Contract, and 1% Nights. Highlights an 76% Physical, 2% Hybrid, and 22% Remote job distribution, with an average salary of $112,422 per year, or $54 per hour.

5+years AWS Connect Specialist (In person interview)

GoIntellects Inc.

Washington, DC • On-site

$90 - $95/hr

Full-time

Posted 17 days ago

Job description

Role: AWS Connect Specialist
Client DC Government
Location: Washington, DC (Inperson interview)
Job Description
Duties and Responsibilities:
Working closely with the Office of the Chief Financial Officer (OCFO) and other District government stakeholders. The successful candidate will design, implement, and maintain the AWS Connect cloud-based contact center, ensuring optimal performance and alignment with business objectives.
Key Responsibilities:
1) Design and Configuration:
a) Design, document, and implement contact flows using the AWS Connect to ensure optimal and dynamic call routing
based on business requirements.
b) Utilize Amazon Connect to develop and deploy chatbots and conversational AI for automated customer interactions
within Connect contact flows.
c) Configure and maintain Amazon Connect instances, user profiles, routing profiles, and security profiles.
2) Metrics and Reporting:
a) Ensure all metrics required for Key Performance Indicator (KPI) management are collected and available within AWS Connect.
b) Configure and maintain custom dashboards and reports in Amazon Connect and Amazon QuickSight for business units to monitor team performance.
c) Regularly review usage data from Amazon Connect's cloud monitoring tools, such as Amazon CloudWatch, and report findings to the supervisor.
3) Outbound Campaigns and Surveys:
a) Set up and manage outbound voice campaigns and customer surveys using Amazon Connect Outbound Campaigns and Contact Flows.
b) Ensure campaigns comply with relevant regulations, including managing caller ID settings, call times, and contact attempts.
4) Integration and Optimization:
a) Design and implement integrations between AWS Connect and other systems, including CRMs, using AWS Lambda and other AWS services.
b) Continuously review and enhance designs based on feedback to improve operational efficiency, reliability, and availability of the contact center.
5) Security and Compliance:
a) Collaborate with security staff and supervisors to document and implement processes and procedures that ensure AWS Connect comply with District, OCIO, and relevant security controls.
b) Apply appropriate change control and configuration management processes for all modifications to the production environment.
6) Troubleshooting and Support:
a) Identify and resolve technical issues related to the AWS Connect environment, providing timely updates to the supervisor.
b) Implement system revisions to maintain and improve overall performance.
Education:
Engineering, or a related field or The equivalent combination of
education and successful work experience
Qualifications:
Amazon Connect CCaaS Hands on experience, not AWS infrastructure.
Hands on AWS CI/CD experienceto deploy code and customize AWS connect services.
AWS certifications, such as AWS Certified Solutions Architect or Developer, can demonstrate expertise in the platform. (Preferred)
A minimum of 3 years Hands-on experience with Amazon Connect and other AWS cloud services is essential.
Experience with scripting and integrating various AWS services, such as Lambda, DynamoDB, and S3, to build and enhance contact center functionalities.
Experience with other cloud platforms and a strong understanding of Voice over IP (VoIP), Customer Experience (CX) strategies, and system integration.
In-depth, hands-on experience with Amazon Connect, including contact flow creation, call routing, and user management.
Demonstrated experience configuring and utilizing Amazon Connect's native reporting and dashboard capabilities for KPI management.
Experience with other AWS services that integrate with Amazon Connect, such as Lambda, Lex, and S3.