ZipRecruiter

Log In

1

Aws Connect Ivr Jobs (NOW HIRING)

Tech Tammina LLC

AWS Connect Engineer

Addison, TX · On-site

AWS Connect Engineer Level 2 or Level 3 Duration: 6-month contract-to-hire. Worksite Location: 4 ... IVR / Chatbot Development, including deep knowledge of best practices in IVR and chatbot creation ...

Krest Global Solutions

AWS Connect Developer

Dallas, TX · Remote

$60 - $65/hr

AWS Connect Developer Location : Remote Compensation : 50-60$/Hr on C2C/1099 Work Authorization ... enhance IVR/chatbot automation. · Collaborate with business teams to automate workflows (lead ...

Galent

AWS Connect SME

Dallas, TX · On-site

Experienced AWS Connect Subject Matter Expert (SME) to support a strategic discovery and ... Define target-state architecture including IVR flows, omnichannel routing, agent workspace, WFM ...

New

Krest Global Solutions

AWS Connect Engineer

Dallas, TX

$50 - $55/hr

Build IVR/contact flows using Lambda, Lex/LLM, APIs, and dynamic routing. Enable voice/chat/email ... Required Skills 5+ years Amazon Connect implementation experience. Strong AWS skills: Lambda, API ...

Navtech, Inc.

IVR Developer

Tampa, FL · On-site

The developer needs to be an experienced IVR developer with AWS Connect experience. * The candidate should have experience building contact flows (both call and chat) in AWS Connect. * The developer ...

next page

Showing results 1-20

All JobsAws Connect Ivr Jobs

Aws Connect Ivr information

See salary details

$11

$54

$77

How much do aws connect ivr jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for aws connect ivr in the United States is $54.05, according to ZipRecruiter salary data. Most workers in this role earn between $38.70 and $64.42 per hour, depending on experience, location, and employer.

What is an AWS Connect IVR?

An AWS Connect IVR (Interactive Voice Response) is an automated phone system feature built within Amazon Connect, a cloud-based contact center service. It allows callers to interact with a company's system through voice or keypad inputs, enabling self-service options like checking account balances, routing calls, or gathering information before connecting to a live agent. AWS Connect IVR can be customized using contact flows, which are visual workflows that define the caller's journey. This helps businesses improve efficiency, reduce wait times, and provide 24/7 support for common queries.

What are the key skills and qualifications needed to thrive as an AWS Connect IVR Specialist, and why are they important?

To thrive as an AWS Connect IVR Specialist, you need a solid understanding of contact center operations, IVR design, and cloud computing, often supported by experience with AWS services and relevant certifications. Familiarity with AWS Connect, Lambda, Lex, and API integrations, along with knowledge of telephony and CRM systems, is typically required. Strong problem-solving, communication, and project management skills help you collaborate with stakeholders and deliver efficient customer solutions. These skills are crucial to designing, implementing, and maintaining effective IVR solutions that enhance customer experience and operational efficiency.

What are some common challenges faced by AWS Connect IVR specialists when customizing call flows for clients?

AWS Connect IVR specialists often encounter challenges such as integrating with third-party systems, ensuring high availability, and designing intuitive call flows that meet both business and customer needs. Balancing customization requests with best practices for security and scalability is another frequent hurdle. Collaborating closely with developers, business analysts, and customer service teams is essential to ensure that the IVR solutions are robust, user-friendly, and aligned with organizational goals.

What is the difference between Aws Connect Ivr vs Aws Connect Agent?

FeatureAws Connect IvrAws Connect Agent
Primary RoleDesigns and manages interactive voice response systemsHandles customer interactions and support via voice or chat
Required SkillsTelephony, scripting, AWS servicesCustomer service, communication, AWS Connect usage
Work EnvironmentContact center setup and configurationCustomer support environment using AWS Connect

While Aws Connect Ivr focuses on creating and maintaining automated voice response systems, Aws Connect Agent handles direct customer interactions within the AWS Connect platform. Both roles require familiarity with AWS services, but Ivr specialists focus on system design, whereas agents focus on customer support.

More about Aws Connect Ivr jobs
What cities are hiring for Aws Connect Ivr jobs? Cities with the most Aws Connect Ivr job openings:
What states have the most Aws Connect Ivr jobs? States with the most job openings for Aws Connect Ivr jobs include:
What job categories do people searching Aws Connect Ivr jobs look for? The top searched job categories for Aws Connect Ivr jobs are:
Aws Connect Ivr jobs near you
Infographic showing various Aws Connect Ivr job openings in the United States as of July 2026, with employment types broken down into 33% Full Time, and 67% Contract. Highlights an 100% In-person job distribution, with an average salary of $112,422 per year, or $54 per hour.
AWS Connect Admin/IVR Developer-Remote

AWS Connect Admin/IVR Developer-Remote

NAVA Software Solutions

Houston, TX • On-site, Remote

Full-time

Posted 14 days ago

Job description

NAVA Software solutions is looking for a AWS Connect Admin/ IVR Developer
Details:
AWS Connect Admin/Developer(IVR)
Location: Remote
Duration: 6-12 months
Mandatory Skills: IVR Developer/Admin with recent AWS connect exp.
Job description:
Summary: An AWS Connect/IVR Developer & Admin responsible for designing, developing, and implementing cloud contact center solutions using Amazon Connect. The role involves integrating AWS Lambda and other AWS services to enhance customer and agent experiences, reducing average handle time (AHT) and improving efficiency.
Key Responsibilities:
  • Design and develop Omnichannel Contact Centers using Amazon Connect.
  • Create and configure Connect flows, routing profiles, queues, IVR callbacks, and voicemail services.
  • Integrate Amazon Connect with external CRMs like Salesforce to streamline customer service.
  • Develop and implement AWS Lambda functions to support Connect functionalities.
  • Use AWS services like S3, DynamoDB, and CloudWatch for backend integrations and data storage.
  • Automate provisioning and configuration management processes using Terraform or CloudFormation.
  • Work with customer interaction analysis tools like CTR and integrate speech-to-text analytics tools (e.g., Verint).
  • Optimize Connect instances by implementing best practices for call recordings, security, and routing strategies.

Required Skills:
  • Proficiency in Amazon Connect, AWS Lambda, and AWS infrastructure services (S3, DynamoDB, API Gateway).
  • Strong understanding of voice and chat flow development in AWS.
  • Hands-on experience with tools such as Terraform, CloudFormation for infrastructure automation.
  • Integration experience with third-party systems like Salesforce and CRM systems.
  • Proficiency in Node.js and Python for Lambda development.
NAVA Software Solutions logo

About NAVA Software Solutions

Sourced by ZipRecruiter

NAVA is a strategic partner for companies seeking to develop or customize software and products. Our team of experts leverages cutting-edge technology and deep industry knowledge to provide customized solutions that drive business success. Whether you're looking to improve your operations, increase efficiency, or bring a new product to market, NAVA has the expertise and resources to help you achieve your goals. Trust us to be your partner in software and product development.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Rocky Hill, CT, US

Social media

Facebook

View All NAVA Software Solutions Jobs

Apply