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Aws Connect Ivr Jobs (NOW HIRING)

Avanciers LLC

Amazon Connect Developer

Richardson, TX · On-site

The ideal candidate will have strong hands-on experience with Amazon Connect, IVR, conversational AI, AWS services, and contact center application development , along with the ability to work across ...

Headway Tek Inc

QA Lead with Cyara and IVR

Dallas, TX · On-site

Validate Amazon Connect contact flows, queues, routing profiles, prompts, Lambda integrations, and ... Validate integrations with AWS Lambda, REST APIs, CRM platforms, and backend services. * Execute ...

MomentoUSA

Automation Test Engineer

Dallas, TX · Hybrid

$45.50 - $60/hr

Automation Test Engineer - Amazon Connect, IVR, Cyara Hybrid : TX,NY,MO, CA Overview: * We are ... Knowledge of broader AWS services. * Certifications in software testing or QA Cheers, Sharanya ...

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How much do aws connect ivr jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for aws connect ivr in the United States is $54.05, according to ZipRecruiter salary data. Most workers in this role earn between $38.70 and $64.42 per hour, depending on experience, location, and employer.

What is an AWS Connect IVR?

An AWS Connect IVR (Interactive Voice Response) is an automated phone system feature built within Amazon Connect, a cloud-based contact center service. It allows callers to interact with a company's system through voice or keypad inputs, enabling self-service options like checking account balances, routing calls, or gathering information before connecting to a live agent. AWS Connect IVR can be customized using contact flows, which are visual workflows that define the caller's journey. This helps businesses improve efficiency, reduce wait times, and provide 24/7 support for common queries.

What are the key skills and qualifications needed to thrive as an AWS Connect IVR specialist?

To thrive as an AWS Connect IVR Specialist, you need a solid understanding of contact center operations, IVR design, and cloud computing, often supported by experience with AWS services and relevant certifications. Familiarity with AWS Connect, Lambda, Lex, and API integrations, along with knowledge of telephony and CRM systems, is typically required. Strong problem-solving, communication, and project management skills help you collaborate with stakeholders and deliver efficient customer solutions. These skills are crucial to designing, implementing, and maintaining effective IVR solutions that enhance customer experience and operational efficiency.

What are some common challenges faced by AWS Connect IVR specialists when customizing call flows for clients?

AWS Connect IVR specialists often encounter challenges such as integrating with third-party systems, ensuring high availability, and designing intuitive call flows that meet both business and customer needs. Balancing customization requests with best practices for security and scalability is another frequent hurdle. Collaborating closely with developers, business analysts, and customer service teams is essential to ensure that the IVR solutions are robust, user-friendly, and aligned with organizational goals.

What is the difference between Aws Connect Ivr vs Aws Connect Agent?

FeatureAws Connect IvrAws Connect Agent
Primary RoleDesigns and manages interactive voice response systemsHandles customer interactions and support via voice or chat
Required SkillsTelephony, scripting, AWS servicesCustomer service, communication, AWS Connect usage
Work EnvironmentContact center setup and configurationCustomer support environment using AWS Connect

While Aws Connect Ivr focuses on creating and maintaining automated voice response systems, Aws Connect Agent handles direct customer interactions within the AWS Connect platform. Both roles require familiarity with AWS services, but Ivr specialists focus on system design, whereas agents focus on customer support.

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Aws Connect Ivr jobs near you
Infographic showing various Aws Connect Ivr job openings in the United States as of August 2026, with employment types broken down into 66% Full Time, 27% Part Time, and 7% Contract. Highlights an 74% Physical, 2% Hybrid, and 24% Remote job distribution, with an average salary of $112,422 per year, or $54 per hour.

Amazon Connect Developer

Avanciers LLC

Richardson, TX • On-site

Other

Posted 19 days ago

Job description

Amazon Connect DeveloperJob Description

We are seeking an experienced Amazon Connect Developer to design, develop, integrate, and support enterprise Contact Center as a Service (CCaaS) solutions using Amazon Connect, Amazon Lex, Amazon Bedrock, AWS Lambda, and Python.

The ideal candidate will have strong hands-on experience with Amazon Connect, IVR, conversational AI, AWS services, and contact center application development, along with the ability to work across the complete software development lifecycle.

Key Responsibilities

  • Design and develop end-to-end CCaaS solutions using Amazon Connect, Amazon Lex, and Amazon Bedrock.

  • Develop and configure IVR call flows, contact flows, routing strategies, and conversational AI solutions.

  • Integrate Amazon Connect with Amazon Lex, AWS Lambda, Bedrock, APIs, and other AWS services.

  • Develop application components and integrations using Python.

  • Participate in requirements gathering, technical design, development, testing, deployment, and production support.

  • Translate business requirements into scalable and reliable technical solutions.

  • Participate in application design and architecture discussions and document technical decisions.

  • Perform code reviews, maintain code repositories, and implement enhancements and fixes.

  • Develop and execute test strategies and troubleshoot application defects.

  • Monitor and resolve production issues and recommend preventive solutions to improve system reliability.

  • Create technical documentation, training materials, support procedures, and knowledge-base documentation.

  • Collaborate with business stakeholders, architects, developers, QA teams, and other cross-functional teams.

Required Skills

  • Amazon Connect

  • Amazon Lex V1/V2

  • Amazon Bedrock

  • AWS Agentic AI Services

  • IVR / Contact Center Concepts

  • AWS Lambda

  • Python

  • AWS cloud services and integrations

  • Contact Center as a Service (CCaaS)

  • Conversational AI / Virtual Agents

  • REST APIs and application integration

  • Software Development Life Cycle (SDLC)

  • Production support and troubleshooting

Preferred Qualifications

  • Experience developing conversational AI and virtual-agent solutions using Amazon Lex and Amazon Bedrock.

  • Experience integrating Amazon Connect with Lambda and other AWS services.

  • Experience with AWS serverless technologies and cloud-based application development.

  • Experience with API integrations and enterprise contact center platforms.

  • Experience working in Agile/Scrum development environments.

  • Strong analytical, troubleshooting, communication, and collaboration skills.

Education & Additional Qualifications

  • Bachelor''s degree or foreign equivalent from an accredited institution required.

  • Three years of progressive experience in the specialty may be considered in lieu of each year of education.

  • This position may require relocation and/or travel to the assigned work/project location.

  • Candidates must be legally authorized to work in the United States.

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