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Aws Connect Ivr Jobs (NOW HIRING)

Navtech, Inc.

IVR Developer

Tampa, FL · On-site

The developer needs to be an experienced IVR developer with AWS Connect experience. * The candidate should have experience building contact flows (both call and chat) in AWS Connect. * The developer ...

Aivanta Tech Inc

IVR Automation Tester

Manhattan, NY · On-site

$50.75 - $67/hr

We are seeking a skilled Automation Test Engineer with deep expertise in Amazon Connect, IVR ... Knowledge of broader AWS services. * Certifications in software testing or QA

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Aws Connect Ivr information

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How much do aws connect ivr jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for aws connect ivr in the United States is $54.05, according to ZipRecruiter salary data. Most workers in this role earn between $38.70 and $64.42 per hour, depending on experience, location, and employer.

What is an AWS Connect IVR?

An AWS Connect IVR (Interactive Voice Response) is an automated phone system feature built within Amazon Connect, a cloud-based contact center service. It allows callers to interact with a company's system through voice or keypad inputs, enabling self-service options like checking account balances, routing calls, or gathering information before connecting to a live agent. AWS Connect IVR can be customized using contact flows, which are visual workflows that define the caller's journey. This helps businesses improve efficiency, reduce wait times, and provide 24/7 support for common queries.

What are the key skills and qualifications needed to thrive as an AWS Connect IVR specialist?

To thrive as an AWS Connect IVR Specialist, you need a solid understanding of contact center operations, IVR design, and cloud computing, often supported by experience with AWS services and relevant certifications. Familiarity with AWS Connect, Lambda, Lex, and API integrations, along with knowledge of telephony and CRM systems, is typically required. Strong problem-solving, communication, and project management skills help you collaborate with stakeholders and deliver efficient customer solutions. These skills are crucial to designing, implementing, and maintaining effective IVR solutions that enhance customer experience and operational efficiency.

What are some common challenges faced by AWS Connect IVR specialists when customizing call flows for clients?

AWS Connect IVR specialists often encounter challenges such as integrating with third-party systems, ensuring high availability, and designing intuitive call flows that meet both business and customer needs. Balancing customization requests with best practices for security and scalability is another frequent hurdle. Collaborating closely with developers, business analysts, and customer service teams is essential to ensure that the IVR solutions are robust, user-friendly, and aligned with organizational goals.

What is the difference between Aws Connect Ivr vs Aws Connect Agent?

FeatureAws Connect IvrAws Connect Agent
Primary RoleDesigns and manages interactive voice response systemsHandles customer interactions and support via voice or chat
Required SkillsTelephony, scripting, AWS servicesCustomer service, communication, AWS Connect usage
Work EnvironmentContact center setup and configurationCustomer support environment using AWS Connect

While Aws Connect Ivr focuses on creating and maintaining automated voice response systems, Aws Connect Agent handles direct customer interactions within the AWS Connect platform. Both roles require familiarity with AWS services, but Ivr specialists focus on system design, whereas agents focus on customer support.

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Aws Connect Ivr jobs near you
Infographic showing various Aws Connect Ivr job openings in the United States as of August 2026, with employment types broken down into 64% Full Time, 27% Part Time, and 9% Contract. Highlights an 75% Physical, 1% Hybrid, and 24% Remote job distribution, with an average salary of $112,422 per year, or $54 per hour.

Senior AWS Connect Engineer

The Giant Bullseye

Saint Louis, MO

$101K - $139K/yr

Contractor

Re-posted 22 days ago

Job description

Job Summary:
We are seeking a highly skilled Senior AWS Connect Engineer to design, implement, and optimize cloud-based contact center solutions using Amazon Connect. The ideal candidate will have deep technical expertise in AWS services, experience building scalable and secure contact center platforms, and a strong understanding of healthcare compliance standards such as HIPAA.

Key Responsibilities:

  • Design, configure, and deploy Amazon Connect solutions including call flows, IVR, routing, and integrations

  • Implement and manage integrations with CRMs (e.g., Salesforce, Zendesk) and third-party applications

  • Leverage AWS services such as Lambda, Lex, Kinesis, DynamoDB, and S3 to build intelligent, automated workflows

  • Ensure solutions meet healthcare regulatory and compliance requirements (HIPAA, PHI handling)

  • Monitor, troubleshoot, and optimize performance, reliability, and security of contact center environments

  • Collaborate with product managers, business analysts, and operations teams to gather requirements and deliver scalable solutions

  • Provide technical leadership, mentor junior engineers, and contribute to best practices and standards

Required Skills & Qualifications:

  • 7+ years of experience in IT engineering with 3+ years in Amazon Connect or similar cloud contact center platforms

  • Strong hands-on expertise with AWS services including Lambda, CloudWatch, DynamoDB, S3, and API Gateway

  • Solid understanding of telephony, SIP, IVR design, and contact center operations

  • Proven experience in building secure, scalable, and highly available solutions

  • Strong troubleshooting, debugging, and problem-solving skills

  • Excellent communication and ability to work in cross-functional teams

Preferred Qualifications:

  • Experience in the healthcare industry with knowledge of HIPAA compliance and PHI data handling

  • Familiarity with AI/ML-powered features (chatbots, sentiment analysis, real-time analytics)

  • AWS certifications (Solutions Architect, SysOps, or Developer Associate/Professional)

  • Experience with Infrastructure as Code (CloudFormation, Terraform)

  • Exposure to omnichannel solutions (chat, email, SMS) integrated with Amazon Connect