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Automotive Service Advisor Jobs in Raleigh, NC (NOW HIRING)

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Automotive Service Advisor information

See Raleigh, NC salary details

$10

$23

$40

How much do automotive service advisor jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for automotive service advisor in Raleigh, NC is $23.12, according to ZipRecruiter salary data. Most workers in this role earn between $16.49 and $26.59 per hour, depending on experience, location, and employer.

Do automotive service advisors get paid more than mechanics?

Automotive service advisors typically earn higher base salaries and commissions compared to mechanics because their role focuses on customer communication, estimating repairs, and sales. Mechanics usually earn hourly wages or flat rates for labor performed. Overall compensation depends on experience, location, and the specific dealership or repair shop.

How do automotive service advisors get paid?

Automotive service advisors typically earn a combination of a base salary and commissions or bonuses based on the sales of services and parts. They may also receive incentives for customer satisfaction and upselling, with compensation structures varying by dealership or service center.

What are the key skills and qualifications needed to thrive as an automotive service advisor, and why are they important?

To thrive as an Automotive Service Advisor, you need a solid understanding of automotive systems, strong customer service abilities, and often a high school diploma or postsecondary automotive training. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification are commonly required. Excellent communication, active listening, and problem-solving skills help build trust with customers and coordinate effectively with technicians. These skills are vital for ensuring customer satisfaction, accurate service recommendations, and efficient workflow in automotive service environments.

What do you need to be an automotive service advisor?

To become an automotive service advisor, you typically need strong communication and customer service skills, knowledge of automotive systems, and experience with repair procedures. A high school diploma or equivalent is usually required, and some employers prefer candidates with prior experience in automotive or sales roles. Certification or training in automotive technology can be beneficial but is not always mandatory.

What are some common challenges automotive service advisors face when balancing customer expectations and repair timelines?

Automotive Service Advisors often face the challenge of managing customer expectations when repairs take longer than anticipated due to parts availability or complex diagnostics. Clear and proactive communication with both customers and the technician team is essential to keep everyone informed and satisfied. Advisors must also manage a high volume of service requests, prioritize urgent repairs, and maintain accurate documentation, all while delivering excellent customer service. Building strong relationships with both customers and technicians can help streamline the process and minimize misunderstandings.

What does an automotive service advisor do?

An Automotive Service Advisor acts as the main point of contact between customers and the service department at an auto repair shop or dealership. They listen to customers’ concerns about their vehicles, recommend necessary services or repairs, and communicate with technicians to ensure the work is completed efficiently. Service Advisors also provide cost estimates, explain repair details, and help ensure customer satisfaction throughout the service process.

What is an automotive service advisor?

An Automotive Service Advisor is employed by a car dealership or service center to communicate with customers regarding their repair and maintenance issues. They then liaise with the Mechanics or Auto Technicians who make the repairs. As an Automotive Service Advisor, your responsibilities and duties include greeting customers, understanding their needs, communicating those to service providers, working with insurance companies when needed, and ensuring the customer understands the repair or maintenance options they have. Some jobs also require their service advisors to have technician or sales experience so that they can fulfill multiple roles in the company.

What is the difference between Automotive Service Advisor vs Automotive Technician?

AspectAutomotive Service AdvisorAutomotive Technician
CredentialsCustomer service skills, sometimes certifications in automotive systemsASE certifications, technical training
Work EnvironmentFront desk, customer interaction, office settingGarage or workshop, hands-on repair environment
Employer & Industry UsageAuto repair shops, dealerships, service centersAuto repair shops, dealerships, service centers
Common Search & ComparisonCustomer communication, service salesVehicle diagnostics, repairs

The main difference is that Automotive Service Advisors focus on customer communication, explaining repairs, and selling services, while Automotive Technicians perform the actual vehicle repairs and diagnostics. Both roles are essential in the automotive service industry and often work closely together to ensure customer satisfaction and vehicle performance.

More about Automotive Service Advisor jobs
What are the most commonly searched types of Automotive Service Advisor jobs in Raleigh, NC? The most popular types of Automotive Service Advisor jobs in Raleigh, NC are:
What are popular job titles related to Automotive Service Advisor jobs in Raleigh, NC? For Automotive Service Advisor jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Automotive Service Advisor jobs in Raleigh, NC look for? The top searched job categories for Automotive Service Advisor jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Automotive Service Advisor jobs? Cities near Raleigh, NC with the most Automotive Service Advisor job openings:
Automotive Service Advisor jobs near you
Infographic showing various Automotive Service Advisor job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, and 5% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $48,082 per year, or $23.1 per hour.

Automotive Service Technician

Capital Chevrolet of Wake Forest

Wake Forest, NC

Full-time

Medical, Retirement, PTO

Re-posted 21 days ago

Job description

CAPITAL is currently seeking a skilled and customer-focused Automotive Service Technician to join our team. The Service Technician will be responsible for diagnosing and repairing mechanical issues in a variety of vehicles, ensuring the highest level of service quality and customer satisfaction. The ideal candidate will have strong technical expertise, excellent problem-solving skills, and a commitment to delivering exceptional automotive service.

Automotive Service Technician Compensation and Benefits:

  • Competitive Pay
  • Health Insurance
  • PTO 
  • 401(K)

Automotive Service Technician Responsibilities:

  • Perform work specified on the repair order with efficiency and in accordance with dealership.
  • Test drive vehicles, and test components and systems, using diagnostic tools and special service equipment.
  • Diagnose, maintain, and repair vehicle automotive systems.
  • Communicate directly with the Service Advisor so that customers can be informed if any additional service is needed.
  • Provide estimates of time needed for additional repairs.
  • Execute repairs under warranty to manufacturer specifications.
  • Other duties assigned 

Automotive Service Technician Requirements:

  • Previous experience as an auto technician preferred
  • Knowledge in all aspects of automotive repair and maintenance
  • Fast, eager learner and team player
  • Excellent written and verbal communication skills
  • Strong customer service skills
  • Computer skills and willingness to learn new problems
  • Ability to operate electronic diagnostic equipment
  • Clean driving record & valid driver’s license
  • Must pass pre-employment background screenings

WE ARE CAPITAL! With 20 automotive and powersports franchises and over 1,500 employees, CAPITAL is more than a company – it’s a community. We combine a rich tradition of excellence with the forward-thinking culture of a family-owned business. We’re proud to support military personnel and veterans and are committed to your professional growth, innovation, and success.  Ready to accelerate your career? Join the Capital Automotive Group family today and become part of a team that’s driving innovation and delivering excellence every mile of the way!

At Capital Auto Group, we are committed to creating a diverse and inclusive workplace. We embrace equal opportunity in all aspects of employment and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. We value the unique perspectives and contributions of every employee and strive to foster a culture where everyone feels respected and empowered.

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