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Service Advisor Jobs in Raleigh, NC (NOW HIRING)

Atlantic Tire And Service

Service Advisor

Cary, NC · On-site

Atlantic Tire & Service on 1380 NW Maynard Rd. in Cary, NC is looking to hire an exceptional Service Advisor to join our winning team! Atlantic Tire provides the highest quality automotive services ...

University Ford Inc

Service Advisor

Durham, NC · On-site

The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before ...

University Ford Inc

Service Advisor

Durham, NC

The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before ...

University Ford Inc

Service Advisor

Durham, NC

The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before ...

University Ford Inc

Service Advisor

Durham, NC · On-site

The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before ...

CarMedix

Service Advisor

Durham, NC

Join Our Team as a Service Advisor at CarMedix! Are you passionate about providing top-notch customer service and helping clients navigate their automotive needs? If so, Carmedix in Durham, NC is ...

Apex Automotive

Service Advisor

Cary, NC · On-site

Description Atlantic Tire & Service on 1380 NW Maynard Rd. in Cary, NC is looking to hire an exceptional Service Advisor to join our winning team! Atlantic Tire provides the highest quality ...

Apex Automotive

Service Advisor

Cary, NC

Description Atlantic Tire & Service on 1380 NW Maynard Rd. in Cary, NC is looking to hire an exceptional Service Advisor to join our winning team! Atlantic Tire provides the highest quality ...

Hiester Automotive

SERVICE ADVISOR

Fuquay Varina, NC · On-site

$45K - $100K/yr

Working alongside Customer Advocates, Service Advisors are trained to provide a world-class service experience to all who enter our doors. At Hiester Automotive Group, the Customer Advocate are ...

Hiester Automotive

SERVICE ADVISOR

Lillington, NC · On-site

Working alongside Customer Advocates, Service Advisors are trained to provide a world-class service experience to all who enter our doors. At Hiester Automotive Group, the Customer Advocate are ...

Hiester Automotive

SERVICE ADVISOR

Lillington, NC · On-site

Working alongside Customer Advocates, Service Advisors are trained to provide a world-class service experience to all who enter our doors. At Hiester Automotive Group, the Customer Advocate are ...

Murphy-Hoffman Company

Service Advisor

Raleigh, NC · On-site

Job Details Job Title Service Advisor Business Function Service Branch Name MHC Kenworth-Raleigh Date 05-11-2026 Address 7500 Reba Drive City Raleigh State NC Job Overview & Essential Functions ...

AAA Auto Club Group

Service Advisor

Cary, NC · On-site

$50K - $65K/yr

As a Service Advisor, you will play a key role in delivering outstanding customer service and ensuring smooth communication between customers and our service technicians. You will be responsible for ...

Mr. Transmission

Service Advisor

Durham, NC · On-site

$500 - $1.5K/wk

The Service Advisor is responsible for all contact with customers from the initial phone call through delivery of the vehicle. The primary focus of this position is on sales and customer service. An ...

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All JobsService Advisor JobsService Advisor Jobs in Raleigh, NC

Service Advisor information

See Raleigh, NC salary details

$11

$25

$44

How much do service advisor jobs pay per hour?

As of Jul 7, 2026, the average hourly pay for service advisor in Raleigh, NC is $25.21, according to ZipRecruiter salary data. Most workers in this role earn between $17.98 and $28.99 per hour, depending on experience, location, and employer.

What is the difference between Service Advisor vs Service Writer?

AspectService AdvisorService Writer
CredentialsHigh school diploma; certifications like ASE or manufacturer-specific trainingHigh school diploma; customer service or automotive certifications beneficial
Work EnvironmentAutomotive service departments, interacting with customers and techniciansCustomer service areas within auto repair shops, dealerships, or service centers
Employer & Industry UsageUsed interchangeably in many shops; both roles involve customer communicationCommonly used term; focuses on writing repair orders and explaining services

Both Service Advisors and Service Writers play key roles in automotive service centers, focusing on customer communication and service process management. While their titles are often used interchangeably, Service Advisors may have broader responsibilities including sales and technical knowledge, whereas Service Writers primarily handle documentation and customer interactions. Understanding these differences helps in choosing the right career path or job search focus.

What is a Service Advisor?

A Service Advisor is an automotive professional who acts as the liaison between customers and the service technicians at a dealership or repair shop. They assess customer needs, explain recommended vehicle services or repairs, and provide cost estimates. Service Advisors also schedule service appointments, keep customers informed about the status of their vehicles, and ensure a high level of customer satisfaction throughout the repair process.

How does a Service Advisor typically collaborate with technicians and customers during the repair process?

As a Service Advisor, you serve as the main communication bridge between customers and the automotive technicians in the service department. You are responsible for accurately conveying customers' concerns to the technicians, keeping customers updated on the status of their vehicles, and explaining technical details or repair costs in an understandable way. Effective Service Advisors regularly consult with technicians to clarify diagnoses and repair requirements, ensuring transparency and customer satisfaction. This collaborative approach helps streamline workflow, minimize misunderstandings, and build long-term customer trust.

What Does a Service Advisor Do?

As a service advisor, your responsibilities are to address customer questions or concerns about car repair and suggest relevant repair and maintenance options. You may also estimate costs for the vehicle service, present customers with alternative auto solutions, and communicate with an auto repair technician to explain the customer’s requests. This career has both sales and customer service elements since your duties are to persuade customers to purchase the products and services offered by your auto repair center or dealership.

What are the key skills and qualifications needed to thrive as a Service Advisor, and why are they important?

To thrive as a Service Advisor, you need a solid understanding of automotive systems, customer service expertise, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification can be highly beneficial. Excellent communication, active listening, and problem-solving skills help build trust and ensure customer satisfaction. These skills are crucial for accurately relaying information between customers and technicians, driving repeat business, and maintaining efficient service operations.
More about Service Advisor jobs
What are the most commonly searched types of Service Advisor jobs in Raleigh, NC? The most popular types of Service Advisor jobs in Raleigh, NC are:
What are popular job titles related to Service Advisor jobs in Raleigh, NC? For Service Advisor jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Service Advisor jobs in Raleigh, NC look for? The top searched job categories for Service Advisor jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Service Advisor jobs? Cities near Raleigh, NC with the most Service Advisor job openings:
Service Advisor jobs near you
Infographic showing various Service Advisor job openings in Raleigh, NC as of July 2026, with employment types broken down into 86% Full Time, 11% Part Time, 1% Temporary, and 2% Contract. Highlights an 71% Physical, 4% Hybrid, and 25% Remote job distribution, with an average salary of $52,432 per year, or $25.2 per hour.
Service Advisor

Service Advisor

Atlantic Tire And Service

Cary, NC • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Job description

Atlantic Tire & Service on 1380 NW Maynard Rd. in Cary, NC is looking to hire an exceptional Service Advisor to join our winning team! Atlantic Tire provides the highest quality automotive services to its customers and is changing the way people think about auto repair. We believe in leading with honesty and integrity and doing things right the first time. If being part of a successful company that treats its employees like family is important to you, then Atlantic Tire is where you should be!
The Service Manager is responsible for building strong customer relationships, providing excellent customer service, and selling recommended services and repairs. Service Advisors will greet and consult customers on their needs, while providing value-added recommendations and education on our services.
BENEFITS
  • Leading compensation plans with commissions
  • Equity ownership opportunity (for the right candidate)
  • Generous benefits and perks (health, vision, dental, and life insurance)
  • 401(k) with company match
  • Employee discounts
  • Paid holidays, sick days, and PTO
  • Opportunity for growth!

Requirements
RESPONSIBILITIES
  • Ensure customers receive prompt, courteous, and effective service either in-person or by phone
  • Act as point of contact between technicians and customers
  • Perform vehicle walk-around and documentation of customer concerns to enable technicians to properly diagnose and service the vehicle
  • Keep customers informed on completion times, service expenses, and possible changes
  • Follow and promote our high standards of safety, organization, and cleanliness

QUALIFICATIONS
  • Automotive knowledge with at least 2 years of working experience as a Service Advisor
  • Career-minded individuals looking to grow within the company
  • Exceptional customer service skills
  • Honesty and integrity, with a positive attitude and strong work ethic
  • Team-first mentality
  • Valid driver's license

Apply