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Toyota Service Advisor Jobs in Raleigh, NC (NOW HIRING)

Hendrick Automotive Group

Service Advisor

Apex, NC · On-site

Hendrick Toyota Apex Location: 1210 Laura Village Dr, Apex, North Carolina 27523 Summary: Responsible for selling, identifying and documenting service, maintenance, and repair service for customers.

Rick Hendrick Chevrolet

Service Advisor

Apex, NC

Hendrick Toyota Apex Location: 1210 Laura Village Dr, Apex, North Carolina 27523 Summary: Responsible for selling, identifying and documenting service, maintenance, and repair service for customers.

Classic Toyota of Henderson

Shop Foreman

Henderson, NC · On-site

Collaborate with service advisors and management to communicate repair status and needs * Stay up to date with Toyota systems, tools, and technical bulletins Qualifications: * Proven experience as an ...

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Toyota Service Advisor information

See Raleigh, NC salary details

$10

$23

$40

How much do toyota service advisor jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for toyota service advisor in Raleigh, NC is $23.12, according to ZipRecruiter salary data. Most workers in this role earn between $16.49 and $26.59 per hour, depending on experience, location, and employer.

What is a Toyota Service Advisor?

Toyota Service Advisors are professionals who serve as the main point of contact between customers and the service department at a Toyota dealership. They are responsible for understanding customer concerns about their vehicles, explaining recommended services and repairs, and ensuring that the work is completed to the customer's satisfaction. Service Advisors also provide estimates, schedule appointments, and communicate with technicians to relay important information. Their goal is to provide excellent customer service while helping maintain the reliability and performance of Toyota vehicles.

What skills and qualifications are needed to thrive as a Toyota Service Advisor?

To thrive as a Toyota Service Advisor, you need solid automotive knowledge, customer service skills, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), Toyota-specific software, and service scheduling tools is essential. Strong communication, problem-solving, and organizational abilities help build trust with customers and coordinate efficiently with the service team. These skills ensure customer satisfaction, accurate service recommendations, and smooth workflow within the dealership.

What are common challenges Toyota Service Advisors face and how can they be managed effectively?

Toyota Service Advisors often juggle multiple tasks, such as communicating with customers, coordinating with technicians, and managing repair timelines. A common challenge is balancing customer expectations with realistic service schedules, especially during busy periods. Effective time management, clear communication, and a strong understanding of Toyota’s service protocols can help advisors navigate these challenges. Proactively updating customers and working closely with the service team also ensures a smoother workflow and higher customer satisfaction.

What is the difference between Toyota Service Advisor vs Automotive Service Advisor?

AspectToyota Service AdvisorAutomotive Service Advisor
CertificationsManufacturer-specific training, ASE certificationsASE certifications, general automotive training
Work EnvironmentDealerships, specifically ToyotaVarious automotive service centers, independent shops, dealerships
Job ResponsibilitiesCustomer communication, service recommendations, warranty processingCustomer interaction, service sales, repair order management

Both roles involve customer service and automotive knowledge, but Toyota Service Advisors focus on Toyota-specific procedures and warranty work within dealerships, while Automotive Service Advisors work across various brands and independent shops. The core skills overlap, but certifications and brand-specific training distinguish them.

Do Toyota Service Advisors get commission?

Toyota Service Advisors often earn a combination of a base salary and commissions or bonuses based on sales of services and parts. Their compensation can vary by dealership and may include performance incentives to encourage upselling and customer satisfaction. Skills in communication and product knowledge are important for success in this role.

What are popular job titles related to Toyota Service Advisor jobs in Raleigh, NC?

For Toyota Service Advisor jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Toyota Service Advisor jobs in Raleigh, NC look for?

The top searched job categories for Toyota Service Advisor jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Toyota Service Advisor jobs?

Cities near Raleigh, NC with the most Toyota Service Advisor job openings:

Toyota Service Advisor jobs near you
Infographic showing various Toyota Service Advisor job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $48,082 per year, or $23.1 per hour.

Service Advisor

Classic Toyota of Henderson

Henderson, NC • On-site

Full-time

Medical, Dental, Retirement, PTO

Re-posted 3 days ago

Job description

SUMMARY
Classic Toyota of Henderson is hiring for a Service Advisor. If you are tired of where you work and want to work in a clean and safe environment, come and see what we have to offer. We provide an excellent working environment and temperature-controlled shop. If you are an outgoing individual with a passion for delivering a unique and positive customer experience, we want to talk to you!
WE OFFER:
  • Health, Dental, Medical
  • 401K
  • Paid Time Off

RESPONSIBILITIES:
  • Greet customers promptly
  • Obtain customer and vehicle information
  • Clearly report all vehicle symptoms as described by the customer
  • Determine and recommend needed maintenance base on age, mileage and history of vehicle
  • Prepare a complete and accurate estimate of cost for labor and parts
  • Establish follow up time
  • Monitor the progress of each vehicle throughout the day, and updating customers frequently
  • Verify that the final invoice reconciles with the work performed on the repair order
  • Explain all completed work and charges to customers

REQUIREMENTS:
  • Proven record of achieving exceptional Customer Satisfaction
  • Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a must
  • Above average energy level
  • A desire for a long term career with a growing organization
  • Personal and professional integrity

About the Dealership
Mills Auto Group understands rapid growth in the automotive space. Family-owned and operated for the past 13 years, we are proud to have grown from 1 store to 30. Most of our team of dedicated and motivated leaders have been with us since the beginning, most starting in entry-level roles themselves. We understand the importance of employee growth and promote from within often.
In addition to career development, at Mills Auto Group, you are recognized for your accomplishments. We have quarterly and yearly employee appreciation events. We participate in Degrees at Work and fund our employees' college education! We encourage you to get involved with our community outside of the office as well - whether you choose to participate in the Boys and Girls Club, Wounded Warriors, or Support Future Leaders, there is always an opportunity for our employees to help our community.

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