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Service Advisor Jobs in Raleigh, NC (NOW HIRING)

CarMedix

Automotive Service Advisor

Durham, NC · On-site

$60K - $100K/yr

Must Apply using this link: -2/service-advisor Automotive Service Advisor Expected Earnings: $60,000-$100,000 per year Carmedix -- Durham, NC Carmedix is looking for an experienced, driven Automotive ...

CarMedix

Automotive Service Advisor

Raleigh, NC

$60K - $100K/yr

Must Apply using this link: -2/service-advisor Automotive Service Advisor Expected Earnings: $60,000-$100,000 per year Carmedix -- Durham, NC Carmedix is looking for an experienced, driven Automotive ...

AAA Auto Club Group

Service Advisor

Cary, NC · On-site

$50K - $65K/yr

As a Service Advisor,you'llserve as the primary point of contact for customers throughout the vehicle service process. This role involves assessing customer needs, recommending maintenance and repair ...

Southeast Elevator Inc

Service Advisor

Raleigh, NC · On-site

We are seeking a highly motivated and customer-focused Service Advisor to join our team. In this role, you will serve as the primary point of contact for our clients, ensuring a seamless service ...

JAMES RIVER EQUIPMENT GROUP

Service Advisor

Garner, NC · On-site

Service Advisor * Complete customer service authorizations, identify all repairs through communication with customer and technicians, and provide cost estimates/quotes to customers * Ensure the ...

Meineke

Automotive Service Advisor

Clayton, NC · On-site

$55K - $80K/yr

Vision insurance Job Summary We are looking for a Service Advisor with over 2 years of experience to join our team. The ideal candidate will have excellent communication and customer relationship ...

Iron Oak Chevrolet

Automotive Service Advisor

Creedmoor, NC · On-site

$25K - $30K/yr (+ commission)

Overview We are seeking a dedicated and knowledgeable Automotive Service Advisor to join our team. In this role, you will serve as the primary point of contact for customers, providing exceptional ...

MOTORSPORTS OF DURHAM LLC

Service Advisor

Durham, NC · On-site

Service Advisor Department: Service Department Supervisor: Service Manager Full Time Opportunity Summary Description Intakes customer vehicles, notes problems and service needs, schedules work ...

QUALITY EQUIPMENT LLC

Service Advisor

Durham, NC · On-site

$45K - $60K/yr

We are currently looking for a Service Advisor to join us in our Durham branch: BASIC FUNCTIONS AND RESPONSIBILITIES * Fields internal and external customer inquiries for the Service Department

Meineke - 2235

Automotive Service Advisor

Clayton, NC · On-site

$55K - $80K/yr

Vision insurance Job Summary We are looking for a Service Advisor with over 2 years of experience to join our team. The ideal candidate will have excellent communication and customer relationship ...

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All JobsService Advisor JobsService Advisor Jobs in Raleigh, NC

Service Advisor information

See Raleigh, NC salary details

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$44

How much do service advisor jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for service advisor in Raleigh, NC is $25.21, according to ZipRecruiter salary data. Most workers in this role earn between $17.98 and $28.99 per hour, depending on experience, location, and employer.

What is a service advisor?

A Service Advisor is an automotive professional who acts as the liaison between customers and the service technicians at a dealership or repair shop. They assess customer needs, explain recommended vehicle services or repairs, and provide cost estimates. Service Advisors also schedule service appointments, keep customers informed about the status of their vehicles, and ensure a high level of customer satisfaction throughout the repair process.

What does a service advisor do?

As a service advisor, your responsibilities are to address customer questions or concerns about car repair and suggest relevant repair and maintenance options. You may also estimate costs for the vehicle service, present customers with alternative auto solutions, and communicate with an auto repair technician to explain the customer’s requests. This career has both sales and customer service elements since your duties are to persuade customers to purchase the products and services offered by your auto repair center or dealership.

What are the key skills and qualifications needed to thrive as a service advisor, and why are they important?

To thrive as a Service Advisor, you need a solid understanding of automotive systems, customer service expertise, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification can be highly beneficial. Excellent communication, active listening, and problem-solving skills help build trust and ensure customer satisfaction. These skills are crucial for accurately relaying information between customers and technicians, driving repeat business, and maintaining efficient service operations.

How does a service advisor typically collaborate with technicians and customers during the repair process?

As a Service Advisor, you serve as the main communication bridge between customers and the automotive technicians in the service department. You are responsible for accurately conveying customers' concerns to the technicians, keeping customers updated on the status of their vehicles, and explaining technical details or repair costs in an understandable way. Effective Service Advisors regularly consult with technicians to clarify diagnoses and repair requirements, ensuring transparency and customer satisfaction. This collaborative approach helps streamline workflow, minimize misunderstandings, and build long-term customer trust.

What is the difference between Service Advisor vs Service Writer?

AspectService AdvisorService Writer
CredentialsHigh school diploma; certifications like ASE or manufacturer-specific trainingHigh school diploma; customer service or automotive certifications beneficial
Work EnvironmentAutomotive service departments, interacting with customers and techniciansCustomer service areas within auto repair shops, dealerships, or service centers
Employer & Industry UsageUsed interchangeably in many shops; both roles involve customer communicationCommonly used term; focuses on writing repair orders and explaining services

Both Service Advisors and Service Writers play key roles in automotive service centers, focusing on customer communication and service process management. While their titles are often used interchangeably, Service Advisors may have broader responsibilities including sales and technical knowledge, whereas Service Writers primarily handle documentation and customer interactions. Understanding these differences helps in choosing the right career path or job search focus.

Do service advisors get paid more than mechanics?

Service advisors typically earn higher salaries than mechanics because they handle customer interactions, estimate repairs, and sell services, often earning commissions or bonuses. Mechanics usually receive hourly wages or flat rates for their technical work. Compensation can vary based on experience, location, and shop size.
More about Service Advisor jobs

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The most popular types of Service Advisor jobs in Raleigh, NC are:

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For Service Advisor jobs in Raleigh, NC, the most frequently searched job titles are:

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Cities near Raleigh, NC with the most Service Advisor job openings:

Service Advisor jobs near you
Infographic showing various Service Advisor job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $52,432 per year, or $25.2 per hour.

Automotive Service Advisor

CarMedix

Durham, NC • On-site

$60K - $100K/yr

Full-time

Re-posted 14 days ago

Key responsibilities

  • Greet customers and make them feel confident leaving their vehicle with us

  • Work closely with technicians to understand inspection results and repair recommendations

  • Build accurate estimates, obtain repair authorizations, and maintain communication throughout the repair process

Job description

Must Apply using this link:

https://www.shopownerhq.com/apply/carmedix-2/service-advisor

Automotive Service Advisor

Expected Earnings: $60,000–$100,000 per year
Carmedix — Durham, NC

Carmedix is looking for an experienced, driven Automotive Service Advisor who knows how to take care of customers, communicate value, and help a busy repair shop operate at a high level.

This is not an order-taking position.

We are looking for someone who can build trust, confidently present repairs, follow through with customers, and take ownership of the entire customer experience. The right person will be organized, competitive, coachable, and motivated by both excellent service and strong results.

What You’ll Do
  • Greet customers and make them feel confident leaving their vehicle with us
  • Listen carefully, ask the right questions, and document customer concerns accurately
  • Work closely with technicians to understand inspection results and repair recommendations
  • Clearly explain repairs using photos, videos, and straightforward language
  • Present safety and maintenance recommendations without pressure or manipulation
  • Build accurate estimates and obtain repair authorizations
  • Maintain consistent communication throughout the repair process
  • Follow up on declined work and missed opportunities
  • Keep repair orders organized and moving through the shop
  • Help resolve customer concerns professionally and calmly
  • Take ownership of sales, gross profit, customer satisfaction, and shop performance
What We’re Looking For
  • Previous automotive service advisor experience is strongly preferred
  • Strong communication and customer service skills
  • Comfortable discussing repair costs and asking for the sale
  • Able to manage multiple customers and repair orders at once
  • Organized, dependable, and detail-oriented
  • Confident without being aggressive
  • Competitive, accountable, and motivated by measurable goals
  • Willing to receive coaching and improve
  • Able to work effectively with technicians, management, and other advisors
  • Familiarity with digital vehicle inspections and shop management software is a plus
Our Approach

At Carmedix, we believe the best advisors do more than sell repairs.

They help customers make informed decisions.

We lead with safety, communicate honestly, and use inspections, photos, and videos to show customers what is happening with their vehicles. We do not believe in scare tactics, unnecessary repairs, or hiding behind technical language.

We also believe accountability matters.

We track performance, review missed opportunities, follow up with customers, and coach our team to improve. If you want a position where expectations are unclear and results do not matter, this will not be the right fit.

If you want to work in a high-performing shop where your effort, communication skills, and results can directly increase your income, we should talk.

Compensation

Expected annual earnings: $60,000–$100,000

Compensation is performance-based and designed to reward advisors who provide excellent customer service, communicate effectively, and help the shop produce strong results.

Your earning potential will depend on your experience, performance, and ability to build trust with customers.

Why Carmedix?
  • Established, high-volume independent repair shop
  • Strong local reputation with more than 1,500 customer reviews
  • Modern digital inspection and customer communication process
  • Clear performance expectations
  • Coaching, training, and ongoing feedback
  • Opportunity to earn more by producing better results
  • Leadership that understands automotive repair and service advising
  • Monday–Friday work schedule
  • A shop that values honesty, accountability, urgency, and continuous improvement
This Position May Be a Great Fit If You:
  • Naturally take ownership instead of making excuses
  • Enjoy helping customers understand their vehicles
  • Like working in a fast-paced environment
  • Want your income to reflect your performance
  • Can handle direct feedback without becoming defensive
  • Care about both the customer and the financial health of the business
  • Want to become one of the best service advisors in the industry
This Position Is Probably Not a Fit If You:
  • Avoid discussing money with customers
  • Struggle to follow up or stay organized
  • Blame technicians, customers, or management when results are low
  • Believe advising means simply giving customers a price
  • Dislike goals, scorecards, coaching, or accountability
  • Use pressure, fear, or dishonesty to sell work

Carmedix is an equal opportunity employer.


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