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Service Advisor Jobs in Raleigh, NC (NOW HIRING)

Iron Oak Chevrolet

Be Seen First

Automotive Service Advisor

Creedmoor, NC · On-site

$25K - $30K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Overview We are seeking a dedicated and knowledgeable Automotive Service Advisor to join our team. In this role, you will serve as the primary point of contact for customers, providing exceptional ...

Meineke

Automotive Service Advisor

Clayton, NC · On-site

$55K - $80K/yr

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Vision insurance Job Summary We are looking for a Service Advisor with over 2 years of experience to join our team. The ideal candidate will have excellent communication and customer relationship ...

Southeast Elevator Inc

Service Advisor

Raleigh, NC · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are seeking a highly motivated and customer-focused Service Advisor to join our team. In this role, you will serve as the primary point of contact for our clients, ensuring a seamless service ...

JAMES RIVER EQUIPMENT GROUP

Service Advisor

Garner, NC

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Service Advisor * Complete customer service authorizations, identify all repairs through communication with customer and technicians, and provide cost estimates/quotes to customers * Ensure the ...

MOTORSPORTS OF DURHAM LLC

Service Advisor

Durham, NC · On-site

Service Advisor Department: Service Department Supervisor: Service Manager Full Time Opportunity Summary Description Intakes customer vehicles, notes problems and service needs, schedules work ...

Quality Equipment

Service Advisor

Durham, NC

$45K - $60K/mo

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

We are currently looking for a Service Advisor to join us in our Durham branch:?BASIC FUNCTIONS AND RESPONSIBILITIES? Fields internal and external customer inquiries for the Service Department? Opens ...

QUALITY EQUIPMENT LLC

Service Advisor

Durham, NC · On-site

$45K - $60K/yr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

We are currently looking for a Service Advisor to join us in our Durham branch: BASIC FUNCTIONS AND RESPONSIBILITIES * Fields internal and external customer inquiries for the Service Department

Quality Equipment

Service Advisor

Fuquay Varina, NC · On-site

$45K - $60K/mo

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

We are currently looking for a Service Advisor to join us in our Fuquay-Varina branch:?BASIC FUNCTIONS AND RESPONSIBILITIES? Fields internal and external customer inquiries for the Service Department?

QUALITY EQUIPMENT LLC

Service Advisor

Fuquay Varina, NC · On-site

$45K - $60K/yr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

We are currently looking for a Service Advisor to join us in our Fuquay-Varina branch: BASIC FUNCTIONS AND RESPONSIBILITIES * Fields internal and external customer inquiries for the Service ...

Meineke - 2235

Automotive Service Advisor

Clayton, NC · On-site

$55K - $80K/yr

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Vision insurance Job Summary We are looking for a Service Advisor with over 2 years of experience to join our team. The ideal candidate will have excellent communication and customer relationship ...

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Showing results 21-40

All JobsService Advisor JobsService Advisor Jobs in Raleigh, NC

Service Advisor information

See Raleigh, NC salary details

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How much do service advisor jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for service advisor in Raleigh, NC is $23.12, according to ZipRecruiter salary data. Most workers in this role earn between $16.49 and $26.59 per hour, depending on experience, location, and employer.

What is a service advisor?

A Service Advisor is an automotive professional who acts as the liaison between customers and the service technicians at a dealership or repair shop. They assess customer needs, explain recommended vehicle services or repairs, and provide cost estimates. Service Advisors also schedule service appointments, keep customers informed about the status of their vehicles, and ensure a high level of customer satisfaction throughout the repair process.

What does a service advisor do?

As a service advisor, your responsibilities are to address customer questions or concerns about car repair and suggest relevant repair and maintenance options. You may also estimate costs for the vehicle service, present customers with alternative auto solutions, and communicate with an auto repair technician to explain the customer’s requests. This career has both sales and customer service elements since your duties are to persuade customers to purchase the products and services offered by your auto repair center or dealership.

What are the key skills and qualifications needed to thrive as a service advisor, and why are they important?

To thrive as a Service Advisor, you need a solid understanding of automotive systems, customer service expertise, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification can be highly beneficial. Excellent communication, active listening, and problem-solving skills help build trust and ensure customer satisfaction. These skills are crucial for accurately relaying information between customers and technicians, driving repeat business, and maintaining efficient service operations.

How does a service advisor typically collaborate with technicians and customers during the repair process?

As a Service Advisor, you serve as the main communication bridge between customers and the automotive technicians in the service department. You are responsible for accurately conveying customers' concerns to the technicians, keeping customers updated on the status of their vehicles, and explaining technical details or repair costs in an understandable way. Effective Service Advisors regularly consult with technicians to clarify diagnoses and repair requirements, ensuring transparency and customer satisfaction. This collaborative approach helps streamline workflow, minimize misunderstandings, and build long-term customer trust.

What is the difference between Service Advisor vs Service Writer?

AspectService AdvisorService Writer
CredentialsHigh school diploma; certifications like ASE or manufacturer-specific trainingHigh school diploma; customer service or automotive certifications beneficial
Work EnvironmentAutomotive service departments, interacting with customers and techniciansCustomer service areas within auto repair shops, dealerships, or service centers
Employer & Industry UsageUsed interchangeably in many shops; both roles involve customer communicationCommonly used term; focuses on writing repair orders and explaining services

Both Service Advisors and Service Writers play key roles in automotive service centers, focusing on customer communication and service process management. While their titles are often used interchangeably, Service Advisors may have broader responsibilities including sales and technical knowledge, whereas Service Writers primarily handle documentation and customer interactions. Understanding these differences helps in choosing the right career path or job search focus.

Do service advisors get paid more than mechanics?

Service advisors typically earn higher salaries than mechanics because they handle customer interactions, estimate repairs, and sell services, often earning commissions or bonuses. Mechanics usually receive hourly wages or flat rates for their technical work. Compensation can vary based on experience, location, and shop size.
More about Service Advisor jobs

What are the most commonly searched types of Service Advisor jobs in Raleigh, NC?

The most popular types of Service Advisor jobs in Raleigh, NC are:

What are popular job titles related to Service Advisor jobs in Raleigh, NC?

For Service Advisor jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Service Advisor jobs in Raleigh, NC look for?

The top searched job categories for Service Advisor jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Service Advisor jobs?

Cities near Raleigh, NC with the most Service Advisor job openings:

Service Advisor jobs near you
Infographic showing various Service Advisor job openings in Raleigh, NC as of August 2026, with employment types broken down into 100% Full Time. Highlights an 97% In-person, and 3% Remote job distribution, with an average salary of $48,082 per year, or $23.1 per hour.

Corporate Service Advisor - Automotive

Crossroads Ford of Apex

Wake Forest, NC

Full-time

PTO

Re-posted 15 days ago

Job description

Crossroads Automotive Group is seeking a proven Service Advisor ready to excel in a fast-paced, high-volume, multi-franchise dealership environment. If you’re driven by customer satisfaction, efficiency, and strong CSI performance, this is your opportunity to join a top-tier automotive group in the Southeast.

What You’ll Do:

  • Able to travel to multiple locations, including overnight stays
  • Fill in as Service Advisor for multiple brands
  • Serve as a Crossroads brand ambassador by consistently modeling the high standards of professionalism, technical expertise, and customer service excellence expected of our Service Advisors 
  • Train new Service Advisors
  • Own the customer experience from check-in to vehicle delivery
  • Serve as the key link between customers and technicians
  • Present recommended services clearly and confidently to drive repair orders
  • Prioritize work effectively to maximize shop efficiency and customer satisfaction
  • Deliver prompt, professional responses to all customer inquiries
  • Build long-term customer relationships that drive loyalty and repeat business
  • Ensure every guest leaves with a first-class dealership experience

Qualifications:

  • 2+ years automotive dealership service advisor experience (Ford experience preferred)
  • Proven CSI performance and strong customer retention skills
  • Excellent communication and relationship-building abilities
  • Strong problem solver who thrives in a fast-paced environment
  • Computer proficient (Reynolds & Reynolds experience a plus)
  • Ability to use a Digital MPI tool (XTime)
  • Professional appearance and positive, high-energy attitude
  • Valid driver’s license with clean record
  • Must pass background and drug screening

What We Offer:

  • Company Vehicle & Phone
  • Comprehensive benefits package + paid time off
  • Closed Sundays – work/life balance
  • Reputable, high-volume dealership group

Apply