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Service Advisor Jobs in Raleigh, NC (NOW HIRING)

Thompson Buick GMC Cadillac

Service Advisor

Raleigh, NC · On-site

Service Advisor Every employee with Thompson Buick GMC Cadillac is absolutely critical to its success. Thompson Buick GMC Cadillac has been in business since 1956. Our rapid growth and fast-paced ...

Thompson Buick GMC Cadillac

Service Advisor

Raleigh, NC · On-site

Service Advisor Every employee with Thompson Buick GMC Cadillac is absolutely critical to its success. Thompson Buick GMC Cadillac has been in business since 1956. Our rapid growth and fast-paced ...

Thompson Buick GMC Cadillac

Service Advisor

Raleigh, NC · On-site

Service Advisor Every employee with Thompson Buick GMC Cadillac is absolutely critical to its success. Thompson Buick GMC Cadillac has been in business since 1956. Our rapid growth and fast-paced ...

Thompson Buick GMC Cadillac

Service Advisor

Raleigh, NC · On-site

Service Advisor Every employee with Thompson Buick GMC Cadillac is absolutely critical to its success. Thompson Buick GMC Cadillac has been in business since 1956. Our rapid growth and fast-paced ...

Meineke

Automotive Service Advisor

Clayton, NC · On-site

$55K - $80K/yr

Vision insurance Job Summary We are looking for a Service Advisor with over 2 years of experience to join our team. The ideal candidate will have excellent communication and customer relationship ...

Southeast Elevator Inc

Service Advisor

Raleigh, NC · On-site

We are seeking a highly motivated and customer-focused Service Advisor to join our team. In this role, you will serve as the primary point of contact for our clients, ensuring a seamless service ...

CarMedix

Automotive Service Advisor

Durham, NC

$100K/yr

?? SERVICE ADVISOR WANTED - COMMISSION ONLY ??High Accountability. High Pay. No Ceiling. Let's be clear up front. This is commission-only . Minimum expected earnings: $64,000/year Realistic target: $100 ...

AAA Auto Club Group

Service Advisor

Cary, NC · On-site

$50K - $65K/yr

As a Service Advisor, you will play a key role in delivering outstanding customer service and ensuring smooth communication between customers and our service technicians. You willbe responsible ...

MOTORSPORTS OF DURHAM LLC

Service Advisor

Durham, NC · On-site

Service Advisor Department: Service Department Supervisor: Service Manager Full Time Opportunity Summary Description Intakes customer vehicles, notes problems and service needs, schedules work ...

Meineke - 2235

Automotive Service Advisor

Clayton, NC · On-site

$55K - $80K/yr

Vision insurance Job Summary We are looking for a Service Advisor with over 2 years of experience to join our team. The ideal candidate will have excellent communication and customer relationship ...

Anderson Automotive Group

Service Advisor

Raleigh, NC · On-site

Fred Anderson Automotive Groupis looking for an Automotive Service Advisor for our Kia of Raleigh site. We are looking for energetic and outgoing personalities with a proven track record of customer ...

Quality Equipment

Service Advisor

Durham, NC · On-site

We are currently looking for a Service Advisor to join us in our Durham branch:?BASIC FUNCTIONS AND RESPONSIBILITIES? Fields internal and external customer inquiries for the Service Department? Opens ...

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All JobsService Advisor JobsService Advisor Jobs in Raleigh, NC

Service Advisor information

See Raleigh, NC salary details

$11

$25

$44

How much do service advisor jobs pay per hour?

As of Jul 8, 2026, the average hourly pay for service advisor in Raleigh, NC is $25.21, according to ZipRecruiter salary data. Most workers in this role earn between $17.98 and $28.99 per hour, depending on experience, location, and employer.

What is the difference between Service Advisor vs Service Writer?

AspectService AdvisorService Writer
CredentialsHigh school diploma; certifications like ASE or manufacturer-specific trainingHigh school diploma; customer service or automotive certifications beneficial
Work EnvironmentAutomotive service departments, interacting with customers and techniciansCustomer service areas within auto repair shops, dealerships, or service centers
Employer & Industry UsageUsed interchangeably in many shops; both roles involve customer communicationCommonly used term; focuses on writing repair orders and explaining services

Both Service Advisors and Service Writers play key roles in automotive service centers, focusing on customer communication and service process management. While their titles are often used interchangeably, Service Advisors may have broader responsibilities including sales and technical knowledge, whereas Service Writers primarily handle documentation and customer interactions. Understanding these differences helps in choosing the right career path or job search focus.

What is a Service Advisor?

A Service Advisor is an automotive professional who acts as the liaison between customers and the service technicians at a dealership or repair shop. They assess customer needs, explain recommended vehicle services or repairs, and provide cost estimates. Service Advisors also schedule service appointments, keep customers informed about the status of their vehicles, and ensure a high level of customer satisfaction throughout the repair process.

How does a Service Advisor typically collaborate with technicians and customers during the repair process?

As a Service Advisor, you serve as the main communication bridge between customers and the automotive technicians in the service department. You are responsible for accurately conveying customers' concerns to the technicians, keeping customers updated on the status of their vehicles, and explaining technical details or repair costs in an understandable way. Effective Service Advisors regularly consult with technicians to clarify diagnoses and repair requirements, ensuring transparency and customer satisfaction. This collaborative approach helps streamline workflow, minimize misunderstandings, and build long-term customer trust.

What Does a Service Advisor Do?

As a service advisor, your responsibilities are to address customer questions or concerns about car repair and suggest relevant repair and maintenance options. You may also estimate costs for the vehicle service, present customers with alternative auto solutions, and communicate with an auto repair technician to explain the customer’s requests. This career has both sales and customer service elements since your duties are to persuade customers to purchase the products and services offered by your auto repair center or dealership.

What are the key skills and qualifications needed to thrive as a Service Advisor, and why are they important?

To thrive as a Service Advisor, you need a solid understanding of automotive systems, customer service expertise, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification can be highly beneficial. Excellent communication, active listening, and problem-solving skills help build trust and ensure customer satisfaction. These skills are crucial for accurately relaying information between customers and technicians, driving repeat business, and maintaining efficient service operations.
More about Service Advisor jobs
What are the most commonly searched types of Service Advisor jobs in Raleigh, NC? The most popular types of Service Advisor jobs in Raleigh, NC are:
What are popular job titles related to Service Advisor jobs in Raleigh, NC? For Service Advisor jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Service Advisor jobs in Raleigh, NC look for? The top searched job categories for Service Advisor jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Service Advisor jobs? Cities near Raleigh, NC with the most Service Advisor job openings:
Service Advisor jobs near you
Infographic showing various Service Advisor job openings in Raleigh, NC as of July 2026, with employment types broken down into 86% Full Time, 11% Part Time, 1% Temporary, and 2% Contract. Highlights an 71% Physical, 4% Hybrid, and 25% Remote job distribution, with an average salary of $52,432 per year, or $25.2 per hour.
Corporate Service Advisor - Automotive

Corporate Service Advisor - Automotive

Crossroads Automotive Group

Wake Forest, NC

Full-time

PTO

Re-posted 4 days ago

Job description

Crossroads Automotive Group is seeking a proven Service Advisor ready to excel in a fast-paced, high-volume, multi-franchise dealership environment. If you’re driven by customer satisfaction, efficiency, and strong CSI performance, this is your opportunity to join a top-tier automotive group in the Southeast.

What You’ll Do:

  • Able to travel to multiple locations, including overnight stays
  • Fill in as Service Advisor for multiple brands
  • Serve as a Crossroads brand ambassador by consistently modeling the high standards of professionalism, technical expertise, and customer service excellence expected of our Service Advisors 
  • Train new Service Advisors
  • Own the customer experience from check-in to vehicle delivery
  • Serve as the key link between customers and technicians
  • Present recommended services clearly and confidently to drive repair orders
  • Prioritize work effectively to maximize shop efficiency and customer satisfaction
  • Deliver prompt, professional responses to all customer inquiries
  • Build long-term customer relationships that drive loyalty and repeat business
  • Ensure every guest leaves with a first-class dealership experience

Qualifications:

  • 2+ years automotive dealership service advisor experience (Ford experience preferred)
  • Proven CSI performance and strong customer retention skills
  • Excellent communication and relationship-building abilities
  • Strong problem solver who thrives in a fast-paced environment
  • Computer proficient (Reynolds & Reynolds experience a plus)
  • Ability to use a Digital MPI tool (XTime)
  • Professional appearance and positive, high-energy attitude
  • Valid driver’s license with clean record
  • Must pass background and drug screening

What We Offer:

  • Company Vehicle & Phone
  • Comprehensive benefits package + paid time off
  • Closed Sundays – work/life balance
  • Reputable, high-volume dealership group

Apply