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Service Advisor Jobs in Raleigh, NC (NOW HIRING)

Bosselman

Customer Service/Service Advisor

Kenly, NC · On-site

$16 - $25/hr

The Service Advisor is responsible for communicating with customers about their vehicle repair needs and relaying information to the Service Technicians. Their duties include greeting customers and ...

New

latruck

Service Advisor- Raleigh, NC

Raleigh, NC · On-site

$20 - $32/hr

As a Service Advisor you play a crucial role in providing excellent customer service by greeting customers upon their arrival in the maintenance area, listening attentively to their vehicle concerns ...

Hendrick Automotive Group

Service Advisor

Apex, NC · On-site

Responsible for scheduling service to be performed. Supervisory Responsibilities: This job has no direct supervisory responsibilities. Essential Duties and Responsibilities include the following:

Hendrick Automotive Group

Service Advisor

Cary, NC · On-site

Responsible for scheduling service to be performed. Supervisory Responsibilities: This job has no direct supervisory responsibilities. Essential Duties and Responsibilities include the following:

Hendrick Automotive Group

service advisor

Raleigh, NC · On-site

Responsible for scheduling service to be performed. Supervisory Responsibilities: This job has no direct supervisory responsibilities. Essential Duties and Responsibilities include the following:

Rick Hendrick Chevrolet

service advisor

Raleigh, NC · On-site

Responsible for scheduling service to be performed. Supervisory Responsibilities: This job has no direct supervisory responsibilities. Essential Duties and Responsibilities include the following:

Rick Hendrick Chevrolet

SERVICE ADVISOR

Cary, NC · On-site

Responsible for scheduling service to be performed. Supervisory Responsibilities: This job has no direct supervisory responsibilities. Essential Duties and Responsibilities include the following:

Rick Hendrick Chevrolet

Service Advisor

Durham, NC · On-site

Responsible for scheduling service to be performed. Supervisory Responsibilities: This job has no direct supervisory responsibilities. Essential Duties and Responsibilities include the following:

Rick Hendrick Chevrolet

Service Advisor

Cary, NC · On-site

Responsible for scheduling service to be performed. Supervisory Responsibilities: This job has no direct supervisory responsibilities. Essential Duties and Responsibilities include the following:

Rick Hendrick Chevrolet

Service Advisor

Cary, NC

Responsible for scheduling service to be performed. Supervisory Responsibilities: This job has no direct supervisory responsibilities. Essential Duties and Responsibilities include the following:

Rick Hendrick Chevrolet

Service Advisor

Apex, NC · On-site

Responsible for scheduling service to be performed. Supervisory Responsibilities: This job has no direct supervisory responsibilities. Essential Duties and Responsibilities include the following:

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All JobsService Advisor JobsService Advisor Jobs in Raleigh, NC

Service Advisor information

See Raleigh, NC salary details

$11

$25

$44

How much do service advisor jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for service advisor in Raleigh, NC is $25.21, according to ZipRecruiter salary data. Most workers in this role earn between $17.98 and $28.99 per hour, depending on experience, location, and employer.

What is a service advisor?

A Service Advisor is an automotive professional who acts as the liaison between customers and the service technicians at a dealership or repair shop. They assess customer needs, explain recommended vehicle services or repairs, and provide cost estimates. Service Advisors also schedule service appointments, keep customers informed about the status of their vehicles, and ensure a high level of customer satisfaction throughout the repair process.

What does a service advisor do?

As a service advisor, your responsibilities are to address customer questions or concerns about car repair and suggest relevant repair and maintenance options. You may also estimate costs for the vehicle service, present customers with alternative auto solutions, and communicate with an auto repair technician to explain the customer’s requests. This career has both sales and customer service elements since your duties are to persuade customers to purchase the products and services offered by your auto repair center or dealership.

What are the key skills and qualifications needed to thrive as a service advisor, and why are they important?

To thrive as a Service Advisor, you need a solid understanding of automotive systems, customer service expertise, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification can be highly beneficial. Excellent communication, active listening, and problem-solving skills help build trust and ensure customer satisfaction. These skills are crucial for accurately relaying information between customers and technicians, driving repeat business, and maintaining efficient service operations.

How does a service advisor typically collaborate with technicians and customers during the repair process?

As a Service Advisor, you serve as the main communication bridge between customers and the automotive technicians in the service department. You are responsible for accurately conveying customers' concerns to the technicians, keeping customers updated on the status of their vehicles, and explaining technical details or repair costs in an understandable way. Effective Service Advisors regularly consult with technicians to clarify diagnoses and repair requirements, ensuring transparency and customer satisfaction. This collaborative approach helps streamline workflow, minimize misunderstandings, and build long-term customer trust.

What is the difference between Service Advisor vs Service Writer?

AspectService AdvisorService Writer
CredentialsHigh school diploma; certifications like ASE or manufacturer-specific trainingHigh school diploma; customer service or automotive certifications beneficial
Work EnvironmentAutomotive service departments, interacting with customers and techniciansCustomer service areas within auto repair shops, dealerships, or service centers
Employer & Industry UsageUsed interchangeably in many shops; both roles involve customer communicationCommonly used term; focuses on writing repair orders and explaining services

Both Service Advisors and Service Writers play key roles in automotive service centers, focusing on customer communication and service process management. While their titles are often used interchangeably, Service Advisors may have broader responsibilities including sales and technical knowledge, whereas Service Writers primarily handle documentation and customer interactions. Understanding these differences helps in choosing the right career path or job search focus.

Do service advisors get paid more than mechanics?

Service advisors typically earn higher salaries than mechanics because they handle customer interactions, estimate repairs, and sell services, often earning commissions or bonuses. Mechanics usually receive hourly wages or flat rates for their technical work. Compensation can vary based on experience, location, and shop size.
More about Service Advisor jobs

What are the most commonly searched types of Service Advisor jobs in Raleigh, NC?

The most popular types of Service Advisor jobs in Raleigh, NC are:

What are popular job titles related to Service Advisor jobs in Raleigh, NC?

For Service Advisor jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Service Advisor jobs in Raleigh, NC look for?

The top searched job categories for Service Advisor jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Service Advisor jobs?

Cities near Raleigh, NC with the most Service Advisor job openings:

Service Advisor jobs near you
Infographic showing various Service Advisor job openings in Raleigh, NC as of September 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $52,432 per year, or $25.2 per hour.

Customer Service/Service Advisor

Boss Truck Shops, Inc

Kenly, NC • On-site

$16 - $25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Boss Truck Shops rating

4.3

Company rating: 4.3 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

362nd of 375 rated vehicle maintenance

Job description

Overview

The Service Advisor is responsible for communicating with customers about their vehicle repair needs and relaying information to the Service Technicians.  Their duties include greeting customers and helping them determine repairs and relevant costs, maintaining up-to-date knowledge about Boss Shops range of services and contacting customers to update them about their vehicle's repair status. 

Pay Range:  $16.00 - $25.00 per hour depending upon qualifications and experience. 

Bosselman has many benefits to offer you that you will not find anywhere else like:

  • Paid vacation
  • 401K and matching contributions
  • Health, dental and vision insurance
  • Short and long term disability insurance
  • Life insurance
  • A clearly defined path for growth
  • On-demand pay with PayActiv (access to earned but not yet paid wages)
  • And much more!

Bosselman offers on-demand pay (access to earned but not yet paid wages) through:

Responsibilities
  • Greets customers promptly and provides friendly competent customer service.
  • Coordinates the service center's scheduling and workflow.
  • Service writes for the location including but not limited to, creating estimates and work orders, finalizing payments, following all cash handling policies, and parts order and collecting for all jobs.
  • Answers customer questions about service outcomes and consults with the Technicians as needed.
  • Understands marketing and sales strategies to finalize all transactions.
  • Consults with Technicians about needed repairs and communicates those needs with the customer.
  • Comprehends the industry needs by increasing knowledge of products and services.
  • Understands the customer's need and be able to communicate those needs to the Technicians and vice versa.
  • Responsible for keeping all customer facing items cleaned, stocked, and up to date.
  • Responsible for receiving merchandise, stocking, and updating pricing for all showroom products.
  • Maintains a complete understanding of the Boss Shop Warranty process.
  • Assigns work to all technicians within the guidelines of the company.
  • Practices and adheres to all company safety policies and procedures to ensure a safe environment for employees and customers.
  • Reports for work in a timely manner when scheduled.

Additional Job Duties: 

  • Assists with other duties as assigned.

 

Supervisory Responsibilities:

  • This job has no supervisory responsibilities.
Qualifications

Education and/or Experience (include certs or licenses needed):

  • Retail or guest service experience preferred.

  

Minimum Qualifications:

  • Valid Driver's license and insurable to drive.
  • Able to maintain working knowledge of parts inventory.
  • Able to complete the Service Advisor New Team Member Training within the first 90 days of employment.
  • Able to work on the computer system efficiently.
  • Ability to read, write and perform math skills.
  • Must possess a positive, enthusiastic attitude.
  • Must be flexible with the ability to adapt to change when required.
  • Demonstrates excellent communication skills.
  • Ability to work a flexible schedule to meet the needs of the business, may require weekends and evenings.
  • Must have reliable transportation and phone.
  • Must be able to communicate in English. - IF APPLICABLE
  • Able and willing to deliver friendly, courteous, and prompt customer service.
  • Able and willing to work cooperatively with other team members.

 

Physical Requirements:  The physical demands described here are representative of those that must be met by the Service Advisor to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential functions, provided such accommodation does not create undue hardship for the Company.

  • The employee must occasionally lift and/or move up to 50 lbs., while performing the duties of this job, the employee is required to frequently stand, walk, use hands and fingers, handle or feel, reach with hands and arms, talk, and hear; occasionally sit, climb, or balance, stoop, kneel, crouch or crawl.
Employment Type: OTHER

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