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Automotive Service Advisor Jobs in Raleigh, NC (NOW HIRING)

Hiester Automotive

SERVICE ADVISOR

Lillington, NC · On-site

We are changing the automotive customer service experience! Working alongside Customer Advocates, Service Advisors are trained to provide a world-class service experience to all who enter our doors.

Hiester Automotive

SERVICE ADVISOR

Lillington, NC · On-site

We are changing the automotive customer service experience! Working alongside Customer Advocates, Service Advisors are trained to provide a world-class service experience to all who enter our doors.

Jiffy Lube

Automotive Customer Service Advisor

Cary, NC · On-site

Join Our High-Energy Team as an Automotive Customer Service Advisor! Are you a natural communicator with a passion for helping people? Want to work in a fast-paced, team-oriented environment where ...

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All JobsAutomotive Service Advisor JobsAutomotive Service Advisor Jobs in Raleigh, NC

Automotive Service Advisor information

See Raleigh, NC salary details

$10

$23

$40

How much do automotive service advisor jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for automotive service advisor in Raleigh, NC is $23.12, according to ZipRecruiter salary data. Most workers in this role earn between $16.49 and $26.59 per hour, depending on experience, location, and employer.

Do automotive service advisors get paid more than mechanics?

Automotive service advisors typically earn higher base salaries and commissions compared to mechanics because their role focuses on customer communication, estimating repairs, and sales. Mechanics usually earn hourly wages or flat rates for labor performed. Overall compensation depends on experience, location, and the specific dealership or repair shop.

How do automotive service advisors get paid?

Automotive service advisors typically earn a combination of a base salary and commissions or bonuses based on the sales of services and parts. They may also receive incentives for customer satisfaction and upselling, with compensation structures varying by dealership or service center.

What are the key skills and qualifications needed to thrive as an automotive service advisor, and why are they important?

To thrive as an Automotive Service Advisor, you need a solid understanding of automotive systems, strong customer service abilities, and often a high school diploma or postsecondary automotive training. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification are commonly required. Excellent communication, active listening, and problem-solving skills help build trust with customers and coordinate effectively with technicians. These skills are vital for ensuring customer satisfaction, accurate service recommendations, and efficient workflow in automotive service environments.

What do you need to be an automotive service advisor?

To become an automotive service advisor, you typically need strong communication and customer service skills, knowledge of automotive systems, and experience with repair procedures. A high school diploma or equivalent is usually required, and some employers prefer candidates with prior experience in automotive or sales roles. Certification or training in automotive technology can be beneficial but is not always mandatory.

What are some common challenges automotive service advisors face when balancing customer expectations and repair timelines?

Automotive Service Advisors often face the challenge of managing customer expectations when repairs take longer than anticipated due to parts availability or complex diagnostics. Clear and proactive communication with both customers and the technician team is essential to keep everyone informed and satisfied. Advisors must also manage a high volume of service requests, prioritize urgent repairs, and maintain accurate documentation, all while delivering excellent customer service. Building strong relationships with both customers and technicians can help streamline the process and minimize misunderstandings.

What does an automotive service advisor do?

An Automotive Service Advisor acts as the main point of contact between customers and the service department at an auto repair shop or dealership. They listen to customers’ concerns about their vehicles, recommend necessary services or repairs, and communicate with technicians to ensure the work is completed efficiently. Service Advisors also provide cost estimates, explain repair details, and help ensure customer satisfaction throughout the service process.

What is an automotive service advisor?

An Automotive Service Advisor is employed by a car dealership or service center to communicate with customers regarding their repair and maintenance issues. They then liaise with the Mechanics or Auto Technicians who make the repairs. As an Automotive Service Advisor, your responsibilities and duties include greeting customers, understanding their needs, communicating those to service providers, working with insurance companies when needed, and ensuring the customer understands the repair or maintenance options they have. Some jobs also require their service advisors to have technician or sales experience so that they can fulfill multiple roles in the company.

What is the difference between Automotive Service Advisor vs Automotive Technician?

AspectAutomotive Service AdvisorAutomotive Technician
CredentialsCustomer service skills, sometimes certifications in automotive systemsASE certifications, technical training
Work EnvironmentFront desk, customer interaction, office settingGarage or workshop, hands-on repair environment
Employer & Industry UsageAuto repair shops, dealerships, service centersAuto repair shops, dealerships, service centers
Common Search & ComparisonCustomer communication, service salesVehicle diagnostics, repairs

The main difference is that Automotive Service Advisors focus on customer communication, explaining repairs, and selling services, while Automotive Technicians perform the actual vehicle repairs and diagnostics. Both roles are essential in the automotive service industry and often work closely together to ensure customer satisfaction and vehicle performance.

More about Automotive Service Advisor jobs
What are the most commonly searched types of Automotive Service Advisor jobs in Raleigh, NC? The most popular types of Automotive Service Advisor jobs in Raleigh, NC are:
What are popular job titles related to Automotive Service Advisor jobs in Raleigh, NC? For Automotive Service Advisor jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Automotive Service Advisor jobs in Raleigh, NC look for? The top searched job categories for Automotive Service Advisor jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Automotive Service Advisor jobs? Cities near Raleigh, NC with the most Automotive Service Advisor job openings:
Automotive Service Advisor jobs near you
Infographic showing various Automotive Service Advisor job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, and 5% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $48,082 per year, or $23.1 per hour.

SERVICE ADVISOR

Hiester Automotive

Lillington, NC • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 16 days ago

Job description

We are looking for potential employees who want to grow with a progressive company. We are changing the automotive customer service experience! Working alongside Customer Advocates, Service Advisors are trained to provide a world-class service experience to all who enter our doors. At Hiester Automotive Group, the Customer Advocate are responsible for writing up customer tickets and being the main point of contact. This provides the opportunity for our Service Advisors to focus mainly on giving detailed explanations of customer concerns, sell needed repairs, additional service needs, processing Repair Orders, and facilitating approvals and payments for extended warranty and fleet companies. We are a family owned and operated business and strive to provide an excellent work environment.
Those who excel can expect to reach great promotion opportunities to other positions within Hiester Automotive Group! We have many opportunities for growth and have promoted several of our employees to management positions, opening many positions across our company.
ESSENTIAL RESPONSIBILITIES (include but are not limited to):
John Hiester Automotive is currently seeking a full-time Service Advisor to join our team! In this role, you will:
Works with customer and technician to identify required maintenance.
Advises customers on necessary and recommended services.
Offers additional services and repairs to customers.
Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
Estimates cost of mechanical, electrical, or other repairs.
Enters itemized estimate on service order and explains estimate to customer.
Schedules appointments with customer.
Meets dealership’s standards for repair and order production.
Maintains CSI at or above Company standards
Maintains an organized, clean and safe work area
Participates in required training
Records all hours worked accurately in company timekeeping system
Follows rules and regulations.
Demonstrates the Company’s Core Values
Complies with Company policies and procedures
Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
Other duties as assigned
EMPLOYEE BENEFITS
Medical
Vision
Dental
Accident
Critical Illness
Short-Term and Long-Term Disability Plans
Life Insurance
401k with company match
Employee discounts on vehicle purchases, parts, and service
Opportunities for advancement
OUR CORE VALUES

Character & Integrity
Servant Attitude
Professional
Get-It-Done Attitude
Loves People
OUR CULTURE
We are a company that has been successful by doing the right things and loving and developing our employees from good to great. Hiester Automotive Group is built on core values that create a positive atmosphere. By living our core values, we have built a company that customers and employees love. We are seeking friendly, positive, and goal-oriented individuals to fill open positions immediately!
The ideal candidate for a Service Advisor can be characterized as having a professional appearance, a strong will to serve people, and the motivation to do more than expected. We are looking for highly motivated and goal-oriented individuals. If you are professional, have integrity, love people, like to get it done and possess a servant attitude, you may want to speak to us!

KNOWLEDGE, SKILLS, & ABILITIES REQUIRED:
Must have a valid U.S driver’s license.
Must be reliable
Team Oriented and positive attitude with high energy personality.
Ability to Multitask and stay focused in a fast-paced environment.
CDK Drive experience helpful.
Professional appearance and attitude required.
Minimum one year service writer experience preferred.
Strong written and verbal communication skills
Strong organizational skills
Must be able to pass background check and drug test
SERVICE SCHEDULE
Closed every Sunday
Hours: 8:00 am – 6:00 pm (Varies Per Store)
Working a Saturday is compensated by a day off the following week
Please provide an updated resume and a statement as to why you would like to be a Service Advisor for our company. Join our team and see why so many customers choose us as their Dealership for Life!™