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Automotive Service Advisor Jobs in Raleigh, NC (NOW HIRING)

Apex Automotive

Service Advisor

Cary, NC · On-site

... Advisor to join our winning team ... Atlantic Tire provides the highest quality automotive services to its customers and is changing the ...

CarMedix

Service Advisor

Durham, NC

Are you passionate about providing top-notch customer service and helping clients navigate their automotive needs? If so, Carmedix in Durham, NC is looking for a Service Advisor to join our team! As ...

Hiester Automotive

SERVICE ADVISOR

Fuquay Varina, NC · On-site

$45K - $100K/yr

We are changing the automotive customer service experience! Working alongside Customer Advocates, Service Advisors are trained to provide a world-class service experience to all who enter our doors.

Hiester Automotive

SERVICE ADVISOR

Lillington, NC · On-site

We are changing the automotive customer service experience! Working alongside Customer Advocates, Service Advisors are trained to provide a world-class service experience to all who enter our doors.

Hiester Automotive

SERVICE ADVISOR

Lillington, NC · On-site

We are changing the automotive customer service experience! Working alongside Customer Advocates, Service Advisors are trained to provide a world-class service experience to all who enter our doors.

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All JobsAutomotive Service Advisor JobsAutomotive Service Advisor Jobs in Raleigh, NC

Automotive Service Advisor information

See Raleigh, NC salary details

$11

$25

$44

How much do automotive service advisor jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for automotive service advisor in Raleigh, NC is $25.21, according to ZipRecruiter salary data. Most workers in this role earn between $17.98 and $28.99 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Automotive Service Advisor, and why are they important?

To thrive as an Automotive Service Advisor, you need a solid understanding of automotive systems, strong customer service abilities, and often a high school diploma or postsecondary automotive training. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification are commonly required. Excellent communication, active listening, and problem-solving skills help build trust with customers and coordinate effectively with technicians. These skills are vital for ensuring customer satisfaction, accurate service recommendations, and efficient workflow in automotive service environments.

What do you need to be an automotive service advisor?

To become an automotive service advisor, you typically need strong communication and customer service skills, knowledge of automotive systems, and experience with repair orders and service processes. A high school diploma or equivalent is usually required, and some employers prefer candidates with prior experience in automotive or retail environments. Certifications such as ASE certification can enhance job prospects.

What are some common challenges Automotive Service Advisors face when balancing customer expectations and repair timelines?

Automotive Service Advisors often face the challenge of managing customer expectations when repairs take longer than anticipated due to parts availability or complex diagnostics. Clear and proactive communication with both customers and the technician team is essential to keep everyone informed and satisfied. Advisors must also manage a high volume of service requests, prioritize urgent repairs, and maintain accurate documentation, all while delivering excellent customer service. Building strong relationships with both customers and technicians can help streamline the process and minimize misunderstandings.

Do service advisors get paid more than mechanics?

Automotive service advisors typically earn higher base salaries and commissions compared to mechanics, as their role focuses on customer communication, estimating repairs, and selling services. Mechanics usually earn hourly wages or flat rates based on the work performed, while service advisors' compensation often includes bonuses for sales and customer satisfaction.

How do auto service advisors get paid?

Auto service advisors typically earn a combination of a base salary and commissions or bonuses based on sales and customer satisfaction. They may also receive benefits such as health insurance and paid time off, and their compensation can vary depending on the dealership or service center.

What does an Automotive Service Advisor do?

An Automotive Service Advisor acts as the main point of contact between customers and the service department at an auto repair shop or dealership. They listen to customers’ concerns about their vehicles, recommend necessary services or repairs, and communicate with technicians to ensure the work is completed efficiently. Service Advisors also provide cost estimates, explain repair details, and help ensure customer satisfaction throughout the service process.

What Is an Automotive Service Advisor?

An Automotive Service Advisor is employed by a car dealership or service center to communicate with customers regarding their repair and maintenance issues. They then liaise with the Mechanics or Auto Technicians who make the repairs. As an Automotive Service Advisor, your responsibilities and duties include greeting customers, understanding their needs, communicating those to service providers, working with insurance companies when needed, and ensuring the customer understands the repair or maintenance options they have. Some jobs also require their service advisors to have technician or sales experience so that they can fulfill multiple roles in the company.

How hard is it to be an automotive service advisor?

Becoming an automotive service advisor requires strong communication skills, technical knowledge of vehicle systems, and the ability to explain repairs to customers. The role involves managing customer relationships, understanding repair orders, and working in a fast-paced environment, which can be challenging but manageable with proper training and experience.

What is the difference between Automotive Service Advisor vs Automotive Technician?

AspectAutomotive Service AdvisorAutomotive Technician
CredentialsCustomer service skills, sometimes certifications in automotive systemsASE certifications, technical training
Work EnvironmentFront desk, customer interaction, office settingGarage or workshop, hands-on repair environment
Employer & Industry UsageAuto repair shops, dealerships, service centersAuto repair shops, dealerships, service centers
Common Search & ComparisonCustomer communication, service salesVehicle diagnostics, repairs

The main difference is that Automotive Service Advisors focus on customer communication, explaining repairs, and selling services, while Automotive Technicians perform the actual vehicle repairs and diagnostics. Both roles are essential in the automotive service industry and often work closely together to ensure customer satisfaction and vehicle performance.

More about Automotive Service Advisor jobs
What are the most commonly searched types of Automotive Service Advisor jobs in Raleigh, NC? The most popular types of Automotive Service Advisor jobs in Raleigh, NC are:
What are popular job titles related to Automotive Service Advisor jobs in Raleigh, NC? For Automotive Service Advisor jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Automotive Service Advisor jobs in Raleigh, NC look for? The top searched job categories for Automotive Service Advisor jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Automotive Service Advisor jobs? Cities near Raleigh, NC with the most Automotive Service Advisor job openings:
Automotive Service Advisor jobs near you
Infographic showing various Automotive Service Advisor job openings in Raleigh, NC as of July 2026, with employment types broken down into 86% Full Time, 11% Part Time, 1% Temporary, and 2% Contract. Highlights an 71% Physical, 4% Hybrid, and 25% Remote job distribution, with an average salary of $52,432 per year, or $25.2 per hour.
Service Advisor

Service Advisor

Apex Automotive

Cary, NC • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago

Job description

Description

Atlantic Tire & Service on 1380 NW Maynard Rd. in Cary, NC is looking to hire an exceptional Service Advisor to join our winning team! Atlantic Tire provides the highest quality automotive services to its customers and is changing the way people think about auto repair. We believe in leading with honesty and integrity and doing things right the first time. If being part of a successful company that treats its employees like family is important to you, then Atlantic Tire is where you should be!

The Service Manager is responsible for building strong customer relationships, providing excellent customer service, and selling recommended services and repairs. Service Advisors will greet and consult customers on their needs, while providing value-added recommendations and education on our services.


BENEFITS

  • Leading compensation plans with commissions
  • Equity ownership opportunity (for the right candidate)
  • Generous benefits and perks (health, vision, dental, and life insurance)
  • 401(k) with company match
  • Employee discounts
  • Paid holidays, sick days, and PTO
  • Opportunity for growth!


Requirements

 RESPONSIBILITIES

  • Ensure customers receive prompt, courteous, and effective service either in-person or by phone
  • Act as point of contact between technicians and customers
  • Perform vehicle walk-around and documentation of customer concerns to enable technicians to properly diagnose and service the vehicle
  • Keep customers informed on completion times, service expenses, and possible changes
  • Follow and promote our high standards of safety, organization, and cleanliness

 QUALIFICATIONS

  • Automotive knowledge with at least 2 years of working experience as a Service Advisor
  • Career-minded individuals looking to grow within the company
  • Exceptional customer service skills
  • Honesty and integrity, with a positive attitude and strong work ethic
  • Team-first mentality
  • Valid driver's license

Apply