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At&T Call Center Representative Jobs in Riverside, CA

Glidewell Dental

Collections Call Center

Irvine, CA · On-site

$22/hr

Description Position at Glidewell Dental Essential Functions : * Maintains appropriate systems ... represented, and much more! Glidewell Laboratories is an Equal Opportunity Employer and prohibits ...

Glidewell Dental

Collections Call Center

Irvine, CA · On-site

$22/hr

Maintains a high volume outbound call quota to assigned delinquent customers and responsible for ... Performs other related duties and projects as business needs require at direction of management.

Lynch EMS

EMS Dispatcher / Call-Taker

Anaheim, CA · On-site

$18 - $24/hr

Determining the correct level of service and equipment needed for patients depending on condition at time service is requested and verifying all information input by Call Taking Representative ...

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All JobsAt&T Call Center Representative JobsAt&T Call Center Representative Jobs in Riverside, CA

At T Call Center Representative information

See Riverside, CA salary details

$11

$18

$26

How much do at&t call center representative jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for at&t call center representative in Riverside, CA is $18.69, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $20.05 per hour, depending on experience, location, and employer.

What does an AT&T Call Center Representative do?

An AT&T Call Center Representative assists customers by answering inquiries about products and services, resolving billing or technical issues, and providing support for account management. They communicate with customers via phone, chat, or email, ensuring a positive customer experience. Representatives are trained to handle a variety of concerns efficiently and are expected to maintain professionalism and confidentiality at all times.

What are the key skills and qualifications needed to thrive as an AT&T Call Center Representative?

To thrive as an AT&T Call Center Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer proficiency is typically required. Patience, active listening, and a customer-focused attitude help you stand out in this role. These skills and qualities are crucial for delivering effective support, resolving customer issues efficiently, and maintaining positive customer relationships.

What are some common challenges faced by AT&T Call Center Representatives, and how are they supported in overcoming them?

AT&T Call Center Representatives often encounter challenges such as managing high call volumes, handling upset customers, and staying updated with evolving products and services. To support representatives, AT&T provides comprehensive training, access to knowledge bases, and regular coaching sessions. Team leads and supervisors are typically available to assist with complex issues, and peer collaboration is encouraged to share strategies for effective customer service. This supportive environment helps representatives build confidence and improve their problem-solving skills over time.

What is the difference between At&T Call Center Representative vs Verizon Customer Service Representative?

AspectAt&T Call Center RepresentativeVerizon Customer Service Representative
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentCall centers, remote or on-siteCall centers, remote or on-site
Industry UsageTelecommunications, customer supportTelecommunications, customer support

Both At&T Call Center Representatives and Verizon Customer Service Representatives handle customer inquiries, troubleshoot issues, and provide support in the telecommunications industry. They typically require similar credentials and work in comparable environments. The main difference lies in the specific employer and product focus, but their roles and skills are largely aligned.

Does AT&T allow remote work?

AT&T Call Center Representatives can have remote work options, depending on the role and location. The company offers remote positions that typically require strong communication skills and familiarity with customer service tools. Availability of remote work may vary based on current company policies and job requirements.

What are popular job titles related to At&T Call Center Representative jobs in Riverside, CA?

For At&T Call Center Representative jobs in Riverside, CA, the most frequently searched job titles are:

What job categories do people searching At&T Call Center Representative jobs in Riverside, CA look for?

The top searched job categories for At&T Call Center Representative jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for At&T Call Center Representative jobs?

Cities near Riverside, CA with the most At&T Call Center Representative job openings:

At T Call Center Representative jobs near you
Infographic showing various At&T Call Center Representative job openings in Riverside, CA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 89% In-person, and 11% Remote job distribution, with an average salary of $38,869 per year, or $18.7 per hour.

Collections Call Center

Glidewell Dental

Irvine, CA • On-site

$22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Glidewell Laboratories rating

6.5

Company rating: 6.5 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

Job description

Description
Position at Glidewell Dental
Essential Functions:
  • Maintains appropriate systems; updates payment information.
  • Inputs receivable payments within an allotted time frame.
  • Generates and prints monthly customer statements and past due letters.
  • Provides excellent customer service with requests regarding current and previous account balances, collection issues, processing customer refunds, reviewing and processing account adjustments, and resolving client discrepancies.
  • Monitors and maintains assigned accounts to ensure calls, account adjustments, and customer reconciliations are completed in a timely manner.
  • Accurately recodes all payments received to provide correct balance data.
  • Maintains a high volume outbound call quota to assigned delinquent customers and responsible for reducing the number of assigned delinquencies.
  • Answers inbound calls to assist with accounting inquiries, payments, and disputes.
  • Reconciles customer disputes pertaining to payment of outstanding balances due.
  • Communicates, interfaces, and troubleshoots with accounting department and outside vendors as needed.
  • Communicates and follows up with internal call centers, supervisors, and department managers regarding customer accounts and discrepancies.
  • Provides administrative support and excellent customer service to all internal and external customers such as but not limited to answering inbound telephone calls, making outbound collection calls, updating related account information, researching accounts, and inputting call notes in order to establish and maintain effective and cooperative working relationships.
  • Meets defined department goals and expectations.
  • Performs other related duties and projects as business needs require at direction of management.

Education and Experience:
  • High School diploma or equivalent.
  • Minimum one (1) year of customer service experience.
  • General knowledge of accounting terminology.
  • General knowledge of billing procedures and collections.

Pay Range: $22.00/hr-24.00/hr
Glidewell Laboratories is the industry leader in dental technology due to our agility, speed, and cutting edge technology. We work in a fast-paced and highly sought-after employee-friendly work environment. Behind all of this success is an amazing group of people who are passionate about bringing innovation to the marketplace, while providing quality and affordability to better the lives of people all over the world. If you share in our passion for teamwork and a vision for excellence, let's talk about a rewarding career at Glidewell!
In addition are the following generous employee benefits: Medical, Dental, Vision, 401K with company match, company-paid life insurance, additional onsite dental services, vacation, holiday, and sick time, employee gym (with fitness classes and meditation room), employee medical/wellness center (with massage therapy and acupuncture), two company subsidized cafes, Internet cafes, employee lounges with big screen TVs, game tables, fun company sponsored events, a diverse work environment with over forty nationalities represented, and much more!
Glidewell Laboratories is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. We are committed to the principle of equal employment opportunity for all employees and to provide employees with a work environment free of discrimination and harassment on the basis of race, color, religion, national origin, sex, age, physical or mental disability, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at [email protected]. Please indicate the specifics of the assistance needed.
Note to Current employees: Please apply through Employee Transfer Application to complete the transfer request form.

What Glidewell Laboratories employees say

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About Glidewell

Sourced by ZipRecruiter

Glidewell, based in Newport Beach, California, is an Industry Leading Provider of high quality, low cost dental lab products and services. Celebrating its 50 year Anniversary in 2020, Glidewell is more than an Industry Leading Dental lab. We are also a global education provider dedicated to developing Innovative Dental Technologies and Promoting Dental industry growth. The continued growth and success of our company allows us to give our employees the opportunity to build meaningful, engaging careers. Having a career at Glidewell means you will be working alongside our highly talented dental industry experts, with an opportunity to build a career path that matches your interests, Complements your strengths, and meets your professional goals. Exciting job opportunities exist across all areas of our vertically integrated company for experienced professionals and those looking for an entry level position.

Industry

Medical equipment and supplies manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Newport Beach, CA, US

Year founded

1970

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