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At&T Call Center Representative Jobs in Riverside, CA

TaxRise

Call Center Representative I

Irvine, CA · On-site

$26 - $30/hr

ABOUT THE ROLE At TaxRise, we help individuals and families navigate some of the most stressful financial moments of their lives. As a Call Center Representative I , you will be one of the first ...

Glendora Employment Agency, Inc.

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Temporary Call Center Representative

San Dimas, CA · On-site

$25/hr

We are currently seeking a Temporary Contact Center Representative I for a credit union in San ... Promote team participation at a departmental and organizational level. * Perform outbound calling ...

TaxRise

Call Center Representative II

Irvine, CA · On-site

$26 - $35/hr

At TaxRise, we help individuals and families navigate some of the most stressful financial moments of their lives. As a Call Center Representative II , you won't just answer calls - you'll be a ...

TEKsystems

Call Center Representative

Chino, CA

$20/hr

... call center software and tools to manage customer interactions and data. • Consistently met or ... Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all ...

Data Ticket Inc.

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Customer Services Representative - Call Center Agent

Irvine, CA · On-site

$18 - $20/hr

Role: Customer Call Center Representative - Call Center Agent Start date: Immediate/Actively Hiring Citation Processing Center is a team of individuals committed to enhancing the revenue of the ...

TaxRise

Call Center Representative I

Irvine, CA · On-site

$26 - $30/hr

ABOUT THE ROLE At TaxRise, we help individuals and families navigate some of the most stressful financial moments of their lives. As a Call Center Representative I , you will be one of the first ...

Rencata

Call Center Representative

Irvine, CA · On-site

$25/hr

POSITION IS M-F CONTRACT TO HIRE Position starts at $22HR. After 90 days it goes up to $25HR + commissions. Join a mission-driven organization dedicated to helping individuals achieve their ...

New

Allied Staffing

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Call Center Representative - Medical Records - In Office

Ontario, CA · On-site

$18 - $19/hr

We are seeking a Call Center Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Western Growers

CCSB Call Center Representative I

Irvine, CA · On-site +1

$38K - $48K/yr

At Pinnacle Claims Management, we are an innovative third-party administrator (TPA) that provides a ... Additionally, employees are encouraged to recognize that there isn't a work life and a home life ...

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Showing results 21-40

All JobsAt&T Call Center Representative JobsAt&T Call Center Representative Jobs in Riverside, CA

At T Call Center Representative information

See Riverside, CA salary details

$11

$18

$26

How much do at&t call center representative jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for at&t call center representative in Riverside, CA is $18.69, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $20.05 per hour, depending on experience, location, and employer.

What are some common challenges faced by AT&T Call Center Representatives, and how are they supported in overcoming them?

AT&T Call Center Representatives often encounter challenges such as managing high call volumes, handling upset customers, and staying updated with evolving products and services. To support representatives, AT&T provides comprehensive training, access to knowledge bases, and regular coaching sessions. Team leads and supervisors are typically available to assist with complex issues, and peer collaboration is encouraged to share strategies for effective customer service. This supportive environment helps representatives build confidence and improve their problem-solving skills over time.

What is the difference between At&T Call Center Representative vs Verizon Customer Service Representative?

AspectAt&T Call Center RepresentativeVerizon Customer Service Representative
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentCall centers, remote or on-siteCall centers, remote or on-site
Industry UsageTelecommunications, customer supportTelecommunications, customer support

Both At&T Call Center Representatives and Verizon Customer Service Representatives handle customer inquiries, troubleshoot issues, and provide support in the telecommunications industry. They typically require similar credentials and work in comparable environments. The main difference lies in the specific employer and product focus, but their roles and skills are largely aligned.

What are the key skills and qualifications needed to thrive as an AT&T Call Center Representative?

To thrive as an AT&T Call Center Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer proficiency is typically required. Patience, active listening, and a customer-focused attitude help you stand out in this role. These skills and qualities are crucial for delivering effective support, resolving customer issues efficiently, and maintaining positive customer relationships.

What does an AT&T Call Center Representative do?

An AT&T Call Center Representative assists customers by answering inquiries about products and services, resolving billing or technical issues, and providing support for account management. They communicate with customers via phone, chat, or email, ensuring a positive customer experience. Representatives are trained to handle a variety of concerns efficiently and are expected to maintain professionalism and confidentiality at all times.
What are popular job titles related to At&T Call Center Representative jobs in Riverside, CA? For At&T Call Center Representative jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching At&T Call Center Representative jobs in Riverside, CA look for? The top searched job categories for At&T Call Center Representative jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for At&T Call Center Representative jobs? Cities near Riverside, CA with the most At&T Call Center Representative job openings:
At T Call Center Representative jobs near you
Infographic showing various At&T Call Center Representative job openings in Riverside, CA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 89% In-person, and 11% Remote job distribution, with an average salary of $38,869 per year, or $18.7 per hour.

Call Center Representative I

TaxRise

Irvine, CA • On-site

$26 - $30/hr

Full-time

Posted 26 days ago

Job description

ABOUT THE ROLE

At TaxRise, we help individuals and families navigate some of the most stressful financial moments of their lives. As a Call Center Representative I, you will be one of the first points of contact for newly enrolled clients, helping them understand what to expect, access their client portal, and complete the initial steps needed to move their case forward.

This role is ideal for someone who enjoys helping people, communicates clearly, and thrives in a structured, fast-paced call center environment.

This position is 100% onsite in Irvine, CA.

HOW YOU'LL BE REWARDED

Base Pay: $22.00-$23.00 per hour

Average Monthly Bonus: $700 - $1,300

Top performers earn the equivalent of $26.00 - $30.00 per hour

Full-time | 40 hours per week. Occasional overtime may be required based on business needs.

WHAT YOU'LL DO

Welcome and Onboard New Clients

  • Conduct welcome calls with newly enrolled clients.
  • Introduce clients to TaxRise, explain the onboarding process, and set clear expectations for the next steps in their case.
  • Confirm clients understand the overall tax resolution journey and the importance of completing required onboarding tasks.
  • Provide a professional, supportive, and reassuring experience during each client interaction.

Support Client Portal Registration

  • Assist clients with registering, logging into, and navigating the TaxRise client portal.
  • Follow up with clients who have not completed virtual onboarding or accessed their portal.
  • Troubleshoot basic portal access issues and escalate technical concerns when appropriate.
  • Encourage clients to use the portal to securely submit documents and communicate with their assigned team.

Collect Initial Client Information

  • Gather required tax filing, financial, and intake information from clients.
  • Explain which documents and information are needed to begin the tax preparation and resolution process.
  • Review submitted information for completeness and identify missing items.
  • Follow up with clients regarding incomplete, unclear, or outstanding information.

Coordinate Case Progress

  • Partner with Tax Preparation Administrators, Case Managers, and other internal teams to ensure required onboarding information has been collected.
  • Confirm that cases are prepared to move to the next stage of the client journey.
  • Escalate client concerns or delays that require additional assistance from leadership or another department.
  • Maintain timely follow-up on open onboarding tasks and client communications.

Maintain Accurate Case Records

  • Document all calls, emails, text messages, and client interactions accurately in the CRM.
  • Update case statuses, communication tickets, and onboarding milestones according to company procedures.
  • Ensure client information and documentation are properly uploaded, organized, and routed to the appropriate team.
  • Use approved communication templates while personalizing outreach based on each client's needs.

WHAT YOU'LL NEED TO HAVE

  • 1-2 years of experience in customer service, client support, onboarding, or a call center environment.
  • Comfortable making and receiving a high volume of client calls.
  • Strong verbal and written communication skills.
  • Ability to explain processes and instructions clearly to clients.
  • Patient, empathetic, and confident when assisting clients who may be stressed or confused.
  • Organized, detail-oriented, and able to manage multiple follow-ups simultaneously.
  • Experience documenting interactions in a CRM, ticketing system, or client management platform.
  • Ability to follow established processes while recognizing when an issue should be escalated.
  • Dependable and comfortable working in a structured, performance-driven environment.

Experience in tax services, document processing, loan processing, financial services, or client onboarding is a plus but not required. Training will be provided.

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