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At Home Collections Jobs in Virginia (NOW HIRING)

Tulk LLC

Collections SME Mid

Fort Belvoir, VA · On-site

$105K - $145K/yr

At this level the SME shall have a thorough understanding of the concepts and skills related to ... Collections content area. Your Duties * Deliver GEOINT tradecraft learning content in classroom ...

ZIM

Accounts Collections Specialist

Virginia Beach, VA · On-site +1

$16 - $21.75/hr

Responsible for payment collections to ensure all past due amounts are collected while preventing the aging of current balances. Responsible for all customer communications (including dunning ...

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All JobsAt Home Collections JobsAt Home Collections Jobs in Virginia

At Home Collections information

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How much do at home collections jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for at home collections in Virginia is $21.28, according to ZipRecruiter salary data. Most workers in this role earn between $17.64 and $23.85 per hour, depending on experience, location, and employer.

What is an at home collections job?

At Home Collections jobs typically involve contacting customers to collect payments on overdue accounts, but the work is done remotely from your own home. These roles may include tasks such as making phone calls, sending emails, negotiating payment plans, and updating account records using specialized software. At Home Collections agents often work for banks, credit card companies, healthcare providers, or debt collection agencies. The job requires strong communication skills, empathy, and the ability to handle sensitive financial situations professionally.

What are the key skills and qualifications needed to thrive as an at home collections specialist, and why are they important?

To thrive as an At Home Collections Specialist, you need a solid understanding of billing processes, account management, and customer service, often supported by prior experience in collections or finance. Familiarity with collections software, CRM systems, and secure telecommunication tools is typically required. Strong negotiation, problem-solving, and communication skills help specialists effectively resolve outstanding debts while maintaining positive customer relationships. These abilities are essential for maximizing recovery rates, ensuring compliance, and upholding the organization's reputation.

What are some common challenges faced by at home collections agents and how can they be managed?

At Home Collections agents often encounter challenges such as reaching unresponsive customers, handling difficult conversations about overdue payments, and maintaining motivation in a remote environment. To manage these challenges, agents benefit from strong communication and negotiation skills, setting clear daily goals, and utilizing company-provided scripts and tools. Regular virtual team meetings and support from supervisors also help foster a sense of connection and provide guidance on handling complex situations. Proactively managing time and taking scheduled breaks can further help agents stay productive and reduce stress.

What is the difference between At Home Collections vs Medical Collector?

AspectAt Home CollectionsMedical Collector
Required CredentialsHigh school diploma; some roles may require certification in collections or healthcareHigh school diploma; certification in medical billing or coding often preferred
Work EnvironmentRemote or in-office; primarily phone and computer-basedMedical offices, hospitals, or remote; phone and computer-based
Industry UsageDebt collection across various industries, including healthcareHealthcare billing and debt collection specific to medical services
Common Search/ComparisonAt Home Collections vs Medical Collector

At Home Collections and Medical Collector roles both involve debt recovery, often requiring similar credentials like a high school diploma and experience with collections. However, Medical Collectors focus specifically on healthcare-related debts and may need healthcare billing knowledge. Both roles can be remote, but Medical Collectors often work within healthcare settings. Understanding these differences helps job seekers find the right position aligned with their skills and industry interests.

What are the most commonly searched types of Collections jobs in Virginia?

The most popular types of Collections jobs in Virginia are:

What cities in Virginia are hiring for At Home Collections jobs?

Cities in Virginia with the most At Home Collections job openings:

At Home Collections jobs near you
Infographic showing various At Home Collections job openings in Virginia as of August 2026, with employment types broken down into 2% As Needed, 72% Full Time, 22% Part Time, and 4% Contract. Highlights an 80% Physical, 1% Hybrid, and 19% Remote job distribution, with an average salary of $44,263 per year, or $21.3 per hour.

Collections Specialist

George Mason University

Fairfax, VA • On-site

$50K/yr

Full-time

Re-posted 14 days ago

George Mason University rating

8.3

Company rating: 8.3 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

129th of 622 rated colleges and universities

Job description

Department: Fiscal Services
Classification: Admin Office Specialist 3
Job Category: Classified Staff
Job Type: Full-time (1.0 FTE, 40 hrs/wk)
Location: Fairfax, VA
Workplace Type: On Site Required
Sponsorship Eligibility: Not eligible for visa sponsorship
Pay Band: 03
Salary: Salary starting at $50,000, commensurate with education and experience
Criminal Background Check: Yes
Financial Background Check: Yes
About the Department:
The Controller's Office establishes and monitors the university's internal control framework, collaborates with university units to establish fiscal processes, and provides guidance to academic and administrative units related to administrative policies and procedures. It maintains close working relationships with the Office of Budget and Planning, the Office of Sponsored Programs, Human Resources, and Payroll.
The goal of the Controller's Office is to provide excellent customer service and minimize costs through demonstrating consistent progress toward increasing flexibility, reducing administrative burden, eliminating "no value added" efforts, and automating transaction processing.
About the Position:
The Collections Specialist develops and maintains a program that reduces defaulted student accounts write-off costs by focusing on earlier identification and intervention of "at risk" accounts prior to the start of the collection process. Contacts students to explain Commonwealth of Virginia collection procedures and refers students, when applicable, to other departments for assistance; works independently and makes decisions that impact collections within university policies; provides a central point of communication for collection agencies, loan services, and internal staff; performs various reconciliations as directed; and supports daily, weekly, and monthly operations.
Responsibilities:
  • Performs collection efforts via telephone and email focusing on "at risk" accounts prior to the start of the formal collection process;
  • Assists students with past due accounts, explaining Commonwealth of Virginia collection procedures and counseling them on steps to resolve past due accounts;
  • Prepares documentation for submission to third-party collection agencies and the Office of the Attorney General - Division of Debt;
  • Supports the university's participation in the Commonwealth of Virginia's Debt Set-Off Program with the Department of Taxation;
  • Acts as a central point of communication for collection agencies, loan servicers, and internal staff on collections matters; and
  • Assists other Student Accounts Office staff with cash receipt processing, account maintenance, form intake and processing, report review and processing, and other related tasks as assigned.

Required Qualifications:
  • High school diploma or equivalent;
  • Experience working in Accounts Receivable;
  • Knowledge and understanding of the Fair Debt Collection Practices Act, FERPA, and Account Receivable applications;
  • Demonstrated interpersonal skills and ability to work effectively with people at a variety of competency levels;
  • Skills in written and oral communication, with the ability to effectively communicate complex material;
  • Analytical and problem-solving skills;
  • Ability to work with Microsoft Word, Excel, and email systems; and
  • Demonstrated ability to manage multiple, concurrent high-priority responsibilities in a time-pressured environment.

Preferred Qualifications:
  • Bachelor's degree in related field or the equivalent combination of education and experience;
  • Experience in higher education and/or Student Accounts; and
  • Detailed understanding of the Fair Debt Collection Practices Act, FERPA, and Accounts Receivable applications.

Instructions to Applicants:
For full consideration, applicants must apply for Collections Specialist at https://jobs.gmu.edu/. Complete and submit the online application to include three professional references with contact information, and provide a Cover Letter/Letter of Intent with Resume for review.
Posting Open Date: June 10, 2026
For Full Consideration, Apply by: June 24, 2026
Open Until Filled: Yes
Mason Ad Statement
George Mason University is a nationally ranked R1 research university committed to creating a more just, free, and prosperous world. With 40,000 enrolled students, George Mason is the largest and most diverse public research university in Virginia, offering degree programs at the master's, doctoral, and professional level, along with certificates and credentials.
George Mason fosters an All Together Different environment for students, faculty, and staff, driven by our core beliefs. We believe in inclusivity over exclusivity; we believe in advancing our mission by being willing to take risks, not avoiding them; and we believe our best work is possible when we apply our diversity of origin, identity, circumstance, and thought.
Equity Statement
George Mason University is an equal opportunity/affirmative action employer, committed to promoting inclusion and equity in its community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any characteristic protected by law.
Campus Safety Information
Mason's Annual Security and Fire Safety Report is available at http://police.gmu.edu/annual-security-report/

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