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Associates Human Services Jobs (NOW HIRING)

Town of Andover, NA

Human Services Navigator

Andover, MA · On-site

$65K - $78K/yr

An associate's degree and significant relevant experience may be considered. One to three years of experience providing human services, community resource navigation, care coordination, outreach, or ...

Town of Andover

Human Services Navigator

Andover, MA · On-site

$65K - $78K/yr

An associate's degree and significant relevant experience may be considered. One to three years of experience providing human services, community resource navigation, care coordination, outreach, or ...

Tri-C

Adjunct Faculty, Human Services

Cleveland, OH · On-site

$951/wk

Adjunct Faculty, Human Services Special Note: This is a part-time (adjunct) faculty position ... Associate Dean Recruitment Type: External/Internal Requisition ID: req6974 Employment Type ...

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How much do associates human services jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for associates human services in the United States is $25.96, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $28.61 per hour, depending on experience, location, and employer.

What is an associate in human services?

Associates Human Services are professionals who typically hold an associate degree in human services and work in various roles supporting individuals and communities in need. They assist social workers, counselors, and other human services professionals by providing direct client support, coordinating resources, and helping clients access social programs. Their responsibilities may include case management, advocacy, crisis intervention, and administrative tasks. These roles are found in settings such as non-profits, government agencies, healthcare facilities, and community organizations. The position offers a meaningful way to make a positive impact on people's lives while gaining valuable experience in the human services field.

What are some common challenges associates in human services face when working with diverse client populations?

Associates in Human Services often work with clients from various cultural, socioeconomic, and age backgrounds, which can present unique challenges. Navigating language barriers, understanding different value systems, and building trust with clients who may have experienced trauma are frequent aspects of the role. To address these challenges, associates typically receive ongoing training in cultural competence and crisis intervention, and they collaborate closely with colleagues, social workers, and community organizations to ensure comprehensive support. This dynamic environment requires empathy, adaptability, and strong communication skills.

What are the key skills and qualifications needed to thrive as an associate in human services, and why are they important?

To thrive as an Associate in Human Services, you need a solid understanding of social work principles, case management, and client advocacy, often supported by an associate degree in human services or a related field. Familiarity with client management software, documentation systems, and sometimes certifications like CPR/First Aid are commonly required. Strong interpersonal skills, cultural sensitivity, and effective communication help build trust and rapport with clients and colleagues. These skills are crucial for delivering meaningful support to diverse populations and ensuring efficient, ethical service delivery.

Is an associate's degree in human services worth it?

An associate's degree in human services can improve job prospects for roles like human services associate by providing foundational knowledge of social services, counseling, and case management. It often qualifies individuals for entry-level positions and may lead to higher salaries or advancement with additional experience or certifications.

What can I do with an associate's in human services?

An associate's in human services prepares individuals for entry-level roles such as case aide, social services assistant, or behavioral health technician. These positions involve supporting clients, coordinating services, and working under supervision in settings like social service agencies, healthcare facilities, or community organizations. Additional certifications or training may enhance job prospects and responsibilities.
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Associates Human Services jobs near you
Infographic showing various Associates Human Services job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $54,005 per year, or $26 per hour.

Human Services Navigator

Town of Andover, NA

Andover, MA • On-site

$65K - $78K/yr

Full-time

Posted 28 days ago

Key responsibilities

  • Responds to referrals and requests from residents, municipal staff, and community service providers and maintains accurate, confidential records of assistance, referrals, follow-up, and outcomes.

  • Assesses individual and family needs and barriers involving housing, food security, transportation, financial hardship, behavioral health, substance use, youth and family services, aging, disability, and other social determinants of health.

  • Provides short-term service navigation and care coordination, including referrals, follow-up, and obtaining appropriate consent to share information.

Job description

Salary: $65,716.21 - $78,117.19 Annually
Location : Town of Andover, Andover, MA
Job Type: Full Time
Job Number: T27002
Department: Community Development and Planning
Division: CD&P - Health
Opening Date: 08/10/2026
Closing Date: 9/13/2026 11:59 PM Eastern
Minimum Hours per Week: 36.25
Grade: IE-16
Description
The Town of Andover is seeking a compassionate, resourceful, and community-minded Human Services Navigator to connect residents with the services and support they need. This position will work under the general direction of the Director of Health and Human Services as a trusted point of contact for individuals and families by assessing needs, providing information and referrals, coordinating access to community resources, and building partnerships that address barriers to health and well-being. The ideal candidate is an effective communicator who builds rapport with people from diverse backgrounds, responds thoughtfully in sensitive situations, and helps strengthen Andover's network of community support.
Responsibilities
  • Responds to referrals and requests from residents, municipal staff, and community service providers and maintains accurate, confidential records of assistance, referrals, follow-up, and outcomes.
  • Assesses individual and family needs and barriers involving housing, food security, transportation, financial hardship, behavioral health, substance use, youth and family services, aging, disability, and other social determinants of health.
  • Provides short-term service navigation and care coordination, including referrals, follow-up, and obtaining appropriate consent to share information.
  • Provides trauma-informed crisis triage and connects individuals with appropriate emergency and crisis resources. This position does not provide clinical treatment.
  • Maintains current information about local and regional healthcare providers, social service agencies, support organizations, and community resources.
  • Develops partnerships with nonprofit organizations, healthcare providers, schools, faith-based organizations, municipal departments, and regional agencies to strengthen service coordination and reduce duplication of services.
  • Identifies service gaps and emerging community needs and collaborates with internal and external partners to develop appropriate responses.
  • Plans and conducts outreach initiatives and represents the Town at community events, resource fairs, meetings, and other activities to increase awareness of available services and connect underserved and vulnerable populations with appropriate resources.
  • Collects and analyzes service utilization data, identifies trends, and prepares reports to support program planning, grant requirements, and continuous improvement.
  • Supports emergency preparedness, disaster response, and recovery activities involving vulnerable populations, as assigned.
  • Participates in relevant training, agency briefings, public health education, and professional development activities to enhance service delivery.
  • Performs additional related duties as required.

Qualifications
Duties require a Bachelor's degree in social work, human services, public health, psychology, sociology, gerontology, or a closely related field preferred. An associate's degree and significant relevant experience may be considered.
One to three years of experience providing human services, community resource navigation, care coordination, outreach, or related services in a community-based setting; or an equivalent combination of education, training, and experience. Experience working with culturally and economically diverse populations is preferred. Multilingual proficiency is desirable.
Skills, Knowledge, Ability
  • Knowledge of community resources, social service systems, and recovery-oriented and trauma-informed approaches to care.
  • Knowledge of confidentiality requirements and applicable privacy laws and regulations.
  • Ability to assess needs, identify appropriate resources, and coordinate referrals while maintaining professional boundaries.
  • Ability to respond calmly and effectively in stressful situations, establish rapport, and de-escalate challenging interactions.
  • Ability to work independently, exercise sound judgment, establish priorities, and manage multiple responsibilities.
  • Ability to communicate clearly and professionally, both orally and in writing.
  • Ability to establish effective working relationships with residents, families, colleagues, service providers, and community partners.
  • Strong organizational, critical-thinking, problem-solving, and project coordination skills.
  • Proficiency with Microsoft Office, Microsoft Teams, Zoom, Canva, and relevant case management or recordkeeping systems.
  • Ability to work effectively and respectfully with individuals from diverse backgrounds. Bilingual or multilingual proficiency is desirable.
  • A driver's license and a car with which to conduct site visits.

Supplemental Information
Supervisory Responsibility: None
Physcial Requirements:
  • Work is generally performed in an office and community-based environment and requires the ability to operate standard office equipment and technology.
  • Regular local travel is required to attend meetings, conduct outreach, and visit community sites. Occasional evening and weekend work may be required.
  • The position has frequent contact with residents, families, healthcare and social service providers, schools, public safety personnel, and other community partners. Interactions may involve sensitive or challenging circumstances.
  • The position has access to confidential information and must maintain confidentiality in accordance with applicable laws, regulations, and Town policies.

Grade: IE-16
FLSA Status: Non-Exempt
Standard Work Week: 36.25 hours

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