Associate Service Desk Analyst Jobs in Boca Raton, FL

Company Overview

Check out this video and find out why our team loves to work here!
Join Us! CDM Smith – where amazing career journeys unfold.
Imagine a place committed to offering an unmatched employee experience. Where you work on projects that are meaningful to you. Where you play an active part in shaping your career journey. Where your co-workers are invested in you and your success. Where you are encouraged and supported to do your very best and given the tools and resources to do so. Where it’s a priority that the company takes good care of you and your family.
Our employees are the heart of our company. As an employer of choice, our goal is to provide a challenging, progressive and inclusive work environment which fosters personal leadership, career growth and development for every employee. We value passionate individuals who challenge the norm, deliver world-class solutions and bring diverse perspectives. Join our team, and together we will make a difference and change the world.

Job Description

CDM Smith is seeking Senior Endpoint Analyst (DEX) to join the Business Technology team. This individual. plays a key role in strengthening CDM Smith’s Digital Employee Experience (DEX) by monitoring endpoint performance, identifying systemic issues, and supporting data driven improvements across our technology environment. This role partners closely with the Service Desk, End-user Computing (EUC), Business Technology, and Digital Engineering teams to proactively improve device health, stability, and user experience through analytics, automation, and modern endpoint monitoring platforms.

 ** This role is hybrid, with 3 days per week required in the Boca Raton office and 2 days per week remote.

• Monitors enterprise endpoint health and performance, using DEX telemetry to proactively identify issues before users report incidents. (CPU, memory, disk, boot times, crashes)

• Analyzes DEX telemetry, performance trends, and user sentiment to produce leadership ready dashboards and reports, administer DEX platforms, manage telemetry integrations, and oversee loaner device readiness and experience standards in collaboration with cross functional teams.

• Delivers high touch technical support for Executive and VIP users with rapid response, priority handling, and proactive system monitoring.

• Validates operational improvements through before-and-after analysis, proactively identifying recurring experience issues and partnering with Service Desk and EUC teams to reduce incidents before users open tickets.

• Manages small to mid-sized projects in endpoint analytics, digital experience, automation, and performance improvement by coordinating stakeholders, overseeing deliverables, escalating risks, and driving proof-of-concept and solution design.

• Ensures work aligns with CDM Smith IT processes while maintaining accurate documentation for dashboards, analytics, workflows, and remediation playbooks.

• Identifies opportunities to enhance digital experience through process improvements, automation, telemetry optimization, and knowledge updates, while sharing insights and collaborating across teams to advance CDM Smith’s Digital Employee Experience maturity.

• Performs other duties as required.

 #LI-LP1 #LI-HYBRID

Skills & Abilities

• Experience with DEX platforms such as Nexthink, SysTrack, ControlUp, Aternity or similar platforms.

• Knowledge of automation opportunities in ServiceNow, Intune, or endpoint analytics frameworks.

• Understanding of ITIL processes and proactive endpoint management methodologies.

• Good communication and interpersonal skills.

Qualifications

• Bachelor's degree.

• 4 years of related experience.

Equivalent additional directly related experience will be considered in lieu of a degree. 

Domestic and/or international travel may be required. The frequency of travel is contingent on specific duties, responsibilities, and the essential functions of the position, which may vary depending on workload and project demands.

Preferred Qualifications

• ServiceNow integration with DEX platforms.

• Experience with Power BI or similar visualization tools.

Amount of Travel Required
10% or less
EEO Statement
We attract the best people in the industry, supporting their efforts to learn and grow. We strive to create a challenging and progressive work environment. We provide career opportunities that span a variety of disciplines and geographic locations, with projects that our employees plan, design, build and operate as diverse as the needs of our clients. CDM Smith Inc. and its divisions and subsidiaries are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, pregnancy related conditions, childbirth and related medical conditions, sexual orientation, gender identity or gender expression), national origin, age, marital status, physical or mental disability, veteran status, citizenship status, genetic information or any other characteristic protected by applicable law.
Background Check and Drug Testing Information
CDM Smith Inc. and its divisions and subsidiaries (hereafter collectively referred to as "CDM Smith") reserves the right to require background checks including criminal, employment, education, licensure, etc. as well as credit and motor vehicle when applicable for certain positions. In addition, CDM Smith may conduct drug testing for designated positions. Background checks are conducted after an offer of employment has been made in the United States. The timing of when background checks will be conducted on candidates for positions outside the United States will vary based on country statutory law but in no case, will the background check precede an interview. CDM Smith will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such interview shall inquire into an applicant's criminal history. If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation including criminal history. Criminal history will not automatically disqualify a candidate. In addition, during employment individuals may be required by CDM Smith or a CDM Smith client to successfully complete additional background checks, including motor vehicle record as well as drug testing.
Massachusetts Applicants
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Pay Range Min
USD $102,170.00
Pay Range Max
USD $178,776.00
Additional Pay Range Information
CDM Smith is committed to fair and equitable compensation practices. This pay range is a good faith estimate representative of all experience levels for the geographic location assigned to the position. In addition to geographic location, a candidate's salary is determined by several other factors including, but not limited to, the role, function and associated responsibilities, relevant work experience, skills, required certifications, and education/training.
Additional Compensation
All bonuses at CDM Smith are discretionary and may or may not apply to this position.
Visa Sponsorship Available
No-We will not support sponsorship in the United States, i.e. H-1B or TN Visas for this position
Agency Disclaimer
All vendors must have a signed CDM Smith Placement Agreement from the CDM Smith Talent Acquisition Manager to receive payment for your placement. Verbal or written commitments from any other member of the CDM Smith Inc. and its divisions and subsidiaries staff will not be considered binding terms. All unsolicited resumes sent to CDM Smith Inc. and its divisions and subsidiaries and any resume submitted to any employee outside of CDM Smith Talent Acquisition Team will be considered property of CDM Smith. CDM Smith Inc. and its divisions and subsidiaries will not be held liable to pay a placement fee.Qualifications:

• Bachelor's degree.

• 4 years of related experience.

Equivalent additional directly related experience will be considered in lieu of a degree. 

Domestic and/or international travel may be required. The frequency of travel is contingent on specific duties, responsibilities, and the essential functions of the position, which may vary depending on workload and project demands.

Education:UNAVAILABLEEmployment Type: UNAVAILABLE