1

Associate Service Desk Analyst Jobs in Miami, FL

Service Desk Analyst

Miami, FL ยท On-site

$19.50 - $26.75/hr

Qualifications * 1+ years of service desk/support experience * Candidate must possess superior customer service skills. * Possess excellent written and verbal communication skills. * Demonstrate good ...

Service Desk Analyst

Miami, FL

$19.50 - $26.75/hr

Maintain and update Service Now tickets daily with accurate, scientific, and reproducible details ... Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision ...

Service Desk Analyst

Miami, FL ยท On-site

$19.50 - $26.75/hr

Maintain and update Service Now tickets daily with accurate, scientific, and reproducible details ... Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision ...

I.G. Capital is seeking a Lead Analyst, Service Desk, to oversee day-to-day operations of the ... CompTIA A+, CompTIA Network+, Azure Fundamentals (AZ-900), and Azure Administrator Associate (AZ ...

New

Help Desk Associate

Miami Beach, FL ยท On-site

$18.25 - $24.75/hr

Service Desk Analyst - Help Desk This is an entry level on-site/in-house role. As Mount Sinai grows ... Associates Degree * A+ and/or N+ or equivalent experience preferred * Excellent Customer Service ...

This individual implements standard operating procedures, conducts capacity planning, performs trend analysis, and coaches staff to achieve consistent service levels. The Manager, Service Desk also ...

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...

Service Desk

Tamarac, FL

$14.50 - $14.75/hr

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...

Service Desk

Tamarac, FL ยท On-site

$14.50 - $14.75/hr

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...

Service Desk

Pompano Beach, FL ยท On-site

$14/hr

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...

next page

Showing results 1-20

Associate Service Desk Analyst information

See Miami, FL salary details

$13

$23

$34

How much do associate service desk analyst jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for associate service desk analyst in Miami, FL is $23.00, according to ZipRecruiter salary data. Most workers in this role earn between $18.85 and $25.72 per hour, depending on experience, location, and employer.

What is the difference between Associate Service Desk Analyst vs Service Desk Technician?

AspectAssociate Service Desk AnalystService Desk Technician
Required CertificationsCompTIA A+, ITIL FoundationCompTIA A+, HDI Support Center Analyst
Work EnvironmentHelp desk, remote support, IT support teamsHelp desk, on-site support, technical troubleshooting
Employer & Industry UsageIT service providers, corporate IT departmentsIT support companies, corporate IT departments
Common Search & ComparisonYesYes

The Associate Service Desk Analyst and Service Desk Technician roles share similar certifications and work environments, often working in help desk settings within IT departments or support companies. The main difference lies in the job scope: the Associate Service Desk Analyst typically handles initial support and customer communication, while the Service Desk Technician may focus more on technical troubleshooting and on-site support. Both roles are essential for effective IT support and often overlap in responsibilities.

Is an associate service desk analyst an entry level job?

Yes, an associate service desk analyst is typically considered an entry-level position that involves providing technical support, troubleshooting hardware and software issues, and assisting users. It often requires basic knowledge of IT tools and customer service skills, making it suitable for those starting their IT careers.

What does an associate service desk analyst do?

An associate service desk analyst provides technical support and assistance to users experiencing hardware, software, or network issues. They troubleshoot problems, document incidents, and escalate complex issues to higher-level support, often using ticketing systems and remote tools. This role typically requires good communication skills and basic knowledge of IT systems and tools.

What is the average salary for an associate service desk analyst in the US?

The average salary for an associate service desk analyst in the US is approximately $45,000 to $55,000 per year, depending on experience, location, and certifications. Entry-level roles may start lower, while those with additional skills in troubleshooting, ticketing systems, or ITIL frameworks can earn higher wages.

What are popular job titles related to Associate Service Desk Analyst jobs in Miami, FL?

For Associate Service Desk Analyst jobs in Miami, FL, the most frequently searched job titles are:

What job categories do people searching Associate Service Desk Analyst jobs in Miami, FL look for?

The top searched job categories for Associate Service Desk Analyst jobs in Miami, FL are:

What cities near Miami, FL are hiring for Associate Service Desk Analyst jobs?

Cities near Miami, FL with the most Associate Service Desk Analyst job openings:

Infographic showing various Associate Service Desk Analyst job openings in Miami, FL as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $47,848 per year, or $23 per hour.

Service Desk Analyst

Pivotal Solutions

Miami, FL โ€ข On-site

$19.50 - $26.75/hr

Full-time

Re-posted 5 days ago


Job description


Qualifications
  • 1+ years of service desk/support experience
  • Candidate must possess superior customer service skills.
  • Possess excellent written and verbal communication skills.
  • Demonstrate good judgment and strong attention to detail.
  • Respond to customer's service requests received via phone or E-mail.
  • Document and log all support requests received by the Service Desk.
  • Ability to problem solve and or escalate support requests.
  • Research questions using available information resources.
  • Utilize remote control utilities to provide remote technical support.
  • Provide end user with updates on inquires not immediately resolved.
  • Follow-up with end users to ensure problem resolution and customer satisfaction.
  • Candidate must have experience working with the functions and features of Microsoft Operating Systems and Office products.
  • Willing to work shifts to accommodate coverage needs.

Preferred Skills
  • Service Desk experience required.
  • Experience in providing high-level customer service.
  • Knowledge of Track It System.
  • Ability to work in a team environment.
  • Basic knowledge of network administration.