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Associate Customer Success Manager Jobs in Michigan

Sprinklr

Sr. Customer Success Manager

Three Rivers, MI · On-site +1

Preferredqualifications& skills: * 4+ years' experience in Customer Success,Technical Account management, TechnologyConsultingorTechnology Solutions Development. * Experiencedelivering large-scale ...

Trintech

Manager, Customer Success

Norway, MI · On-site

$90 - $130/hr

You'll coach and develop Customer Success Managers while partnering closely with Sales, Professional Services, Support, Product, and Finance to deliver an exceptional customer experience throughout ...

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All JobsAssociate Customer Success JobsAssociate Customer Success Manager JobsAssociate Customer Success Manager Jobs in Michigan

Associate Customer Success Manager information

See Michigan salary details

$16.1K

$46.2K

$81.1K

How much do associate customer success manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for associate customer success manager in Michigan is $46,187.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,100.00 and $57,100.00 per year, depending on experience, location, and employer.

What does an associate customer success manager do?

An Associate Customer Success Manager is responsible for supporting customers throughout their journey with a company’s products or services. Their main duties include onboarding new clients, addressing customer inquiries, and helping to resolve issues to ensure satisfaction and retention. They often work closely with other teams, such as sales and support, to provide a seamless experience. Additionally, they may track customer feedback and usage data to identify opportunities for improvement and help customers achieve their goals with the product.

What are the key skills and qualifications needed to thrive as an associate customer success manager, and why are they important?

To thrive as an Associate Customer Success Manager, you need strong relationship-building, problem-solving, and communication skills, typically supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and experience using support platforms such as Zendesk are commonly required. Proactive listening, empathy, and the ability to manage multiple priorities help you stand out in supporting and retaining clients. These skills are crucial for driving customer satisfaction, reducing churn, and fostering long-term business growth.

What are the most common challenges faced by associate customer success managers in their first year, and how can they overcome them?

In their first year, Associate Customer Success Managers often encounter challenges such as building strong relationships with clients, learning to manage a diverse portfolio, and mastering the company's product offerings. It can also be demanding to balance proactive outreach with reactive problem-solving. To overcome these challenges, new associates should actively seek mentorship from experienced team members, participate in ongoing product training, and use customer feedback to continuously refine their approach. Open communication with both clients and internal teams is key to developing confidence and delivering value.

What is the difference between Associate Customer Success Manager vs Customer Success Manager?

AspectAssociate Customer Success ManagerCustomer Success Manager
Required CredentialsBachelor's degree, relevant certifications often preferredBachelor's degree, more experience or certifications may be required
Work EnvironmentEntry-level, supporting customer onboarding and retentionMid-level, managing key accounts and strategic initiatives
Employer & Industry UsageCommon in SaaS and tech companiesUsed across various industries with customer success teams
Search & Comparison IntentOften searched by those starting in customer success rolesCompared by those seeking advancement or more responsibility

The Associate Customer Success Manager typically handles onboarding and support tasks, serving as an entry point in customer success teams. In contrast, the Customer Success Manager manages ongoing relationships and strategic accounts. The roles differ mainly in experience level and scope of responsibilities, with the associate role serving as a stepping stone to the more senior CSM position.

What are the most commonly searched types of Customer Success Manager jobs in Michigan?

The most popular types of Customer Success Manager jobs in Michigan are:

What are popular job titles related to Associate Customer Success Manager jobs in Michigan?

For Associate Customer Success Manager jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Associate Customer Success Manager jobs in Michigan look for?

The top searched job categories for Associate Customer Success Manager jobs in Michigan are:

What cities in Michigan are hiring for Associate Customer Success Manager jobs?

Cities in Michigan with the most Associate Customer Success Manager job openings:

Associate Customer Success Manager jobs near you
Infographic showing various Associate Customer Success Manager job openings in Michigan as of August 2026, with employment types broken down into 76% Full Time, 18% Part Time, 2% Temporary, 3% Contract, and 1% Nights. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $46,187 per year, or $22.2 per hour.

Sr. Customer Success Manager

Sprinklr

Three Rivers, MI • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Job description

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale - across every customer touchpoint.

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr's unified platform provides powerful solutions for every customer-facing team - spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management - enabling enterprises to unify data, break down silos, and act on real-time insights.

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.

Job Description
Job Description

Sprinklr's Customer Organization focuses on four strong pillars of Client Experience, Operational Excellence, Profitable Growth and Team & Culture.
Sprinklr'sCustomerSuccess Managers(CSMs)align highly skilledexpertise,thought leadership andprogram managementto align Sprinklr solutions tocustomersbiggest challenges.With a bias towards action andability todeliverorganizational-wide impact, theCSMdevelopsandprogram manages aplanto empower thecustomertodo things differently and better using Sprinklr.

The CSM is able expertly program manageand prioritize initiativesacross a portfolio of customers bydevelopingadeepunderstanding of theircustomersbusiness,processes,teamsandtechnical architectures(tech stacks); this enables the CSMtoprescribe use of Sprinklr productsand features to solvehigh level business challenges andresolveorganizational inefficiencies. TheCSM'sdeep knowledge ofSprinklr's product and solutionsis paired withdomain andindustryexpertise,business acumen,exceptionalcommunicationand program managementskills,positioning theCSMto take a consultative approach in informingand actioning onpartnershipstrategyplans.
Directlyresponsible for:

  • Customer relationship accountability,to whichproactivecommunication, program management,representationand expectation managementis foundational.

  • Cultivaterelationships with key stakeholders across customer organizations andestablishnew relationships, directly or by introducing Sprinklr executives and product leadership.

  • Build customer champions and advocatesto ensure clients can articulate and understand the value Sprinklr is driving to their business.

  • Oversee customer adoption journey, ensuringappropriate resourcesare engaged,and effective solutions areimplemented,at each stage of the lifecycle to achieve successful outcomes.

  • Ensure awareness of Sprinklr's product, productroadmapand new releases to all relevant customer stakeholders, in the context of the customer stakeholder's role, current and prescribed future use cases of Sprinklr.

  • Customer'sproduct adoption,realized value,and ROI fromSprinklr:Ensuringcustomer'sachievement ofSprinklruse cases,validatedwith business metrics and data-driveninsights.

  • Co-developcustomer outcomesplan to deliver on agreed KPI's and success metrics. Conduct regular customer cadences toalign onvalue realization, agreed business priorities, and provide thought leadership specific to client's evolving business needs.

  • Meticulously track customer health data using CSP tools,including;product and feature adoption, and consumption against Sprinklr contract commitments. Accountable in using customer health data to drive customer management activities, informrecommendationsand manage risk.

  • Customer Empowerment andEnablement:Implementingrepeatable playbooks to create a strong and functional operating state.

  • Drive customer self-service capabilities to reduce costs, drivescaleand ensure increased usage,stickinessandcustomerretention.

  • Proactivelyidentifyadoption blockersandprescribetrainingcurriculumand/ormore optimizedworkflows or featureusetoeliminateconsumption risk. Empower customer in using Sprinklr to minimize redundant workflows,processesand resources.

  • Advocate for the customer with Sprinklr's Product Team and Partnerships Team which entailsidentifyingproduct enhancements, opportunities and paths to solutions that require development and sometimes third-party partners.

  • Increasing revenue from customers.Collaboratewith theSales, SolutionsConsultant, &other cross-functional teamstoidentifyupsell and cross-sell opportunities.

  • Develop a deep understanding of the customer's organization, corporate objectives,financialearnings reports and insights,news,market conditions, industry,use of technologies, vendors and solutions,and partnersto;identify opportunities to expand theiruse ofSprinklr productsandto consolidatetheirtech stack using Sprinklr.Stay apprised as things change.

  • Awareness ofcompetitive landscape, competitivesolutions,marketand tech industry trendstoidentifyrisk and threats.

  • Advocate for customer during Implementation of new features,productsor integrations to ensure use case, scope and timelines are achieved.

Preferredqualifications& skills:

  • 4+ years' experience in Customer Success,Technical Account management, TechnologyConsultingorTechnology Solutions Development.

  • Experiencedelivering large-scale transformational programs across Fortune 100 enterprise clients' customer experience functions, working across multiple lines of business to deliver organization-wide impact, often breaking through legacy silos.

  • Ability to analyzecustomer'susage data, KPIs and health indicators toidentifyopportunities for improvement and translate into actionable recommendations,planand path to solutions.

  • Demonstrated experience and/or knowledge of marketing automation technologies, orcontact center technologiesdigital transformation,AI solutions, market research and insights, business analytics,emerging technologies,anddata management platforms and technology.

Strong program management experience overseeing large, cross-functional teams to ensuretimelyexecution of deliverables.

  • Proven ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners, as well as mapping business requirements into technical features.

  • Interest in continuously learning and advancing understanding oftech industry,customer experience technologies,technology platforms and solutions, AI advancement,andtrends withtop global brands

  • Exceptional communication and presentation skills withdemonstratedability to communicate and influence effectively at all levels of the organization, including executive and C-level.

  • Ability to travel between 25-50% of the time. Candidates local to clients strongly preferred.

  • Project Management Professional certification (PMP, PMI-PMP, LSS)a plus.

  • Bachelor's degree from an accredited college or university, or relevant experience.

We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data - helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:

  • Lead a new category of enterprise software that we call Unified-CXM.

  • Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.

  • Create a culture of customer obsession, with trust, teamwork, and accountability.

We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything - and everyone - can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world's leading enterprise brands.

We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off - it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.

To learn more about employee benefits by region, click here.

To learn more about all-things-Sprinklr, visit our candidate resource hub here.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.

Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.

Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.

JOB REQ COMPENSATION RANGE

$100,000 - $166,000

The base salary range for this role is shown above. At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location. Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr's discretionary bonus plan, commission plan, and/or equity plan, depending on role.

US-based Sprinklr employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees' health, well-being, and financial protection. The US-based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.

Warning about Recruiting Scams: Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams.

If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.

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