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Associate Customer Success Manager Jobs in Michigan

Autodesk

Business Customer Success Manager

Novi, MI · On-site

$72K - $128K/yr

Job Requisition ID # 26WD99167 Position Overview The Business Customer Success Manager (CSM) plays a strategic role in driving measurable business outcomes for Autodesk'sBusiness Plan customers. This ...

Axon

Customer Success Manager, Axon 911

Lansing, MI · Remote

Proven experience as a Customer Success Manager within the SaaS tech industry * Experience in generating training materials and executing training sessions on-site/remotely * Strong client-facing and ...

Axon

Customer Success Manager, Axon 911

Lansing, MI · On-site

$124K - $138K/yr

Proven experience as a Customer Success Manager within the SaaS tech industry * Experience in generating training materials and executing training sessions on-site/remotely * Strong client-facing and ...

Atlas Copco

The Customer Success Manager, Proactive Services plays a key role in supporting customers' innovation and transformation journeys by ensuring they realize maximum value from our Hardware Maintenance ...

McQuade Organization

... Customer Success Associates. In this role, you'll build meaningful relationships with clients, provide personalized support, and help customers get the most value from our services. What We're ...

New

McQuade Organization

... Customer Success Associates. In this role, you'll build meaningful relationships with clients, provide personalized support, and help customers get the most value from our services. What We're ...

New

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All JobsAssociate Customer Success JobsAssociate Customer Success Manager JobsAssociate Customer Success Manager Jobs in Michigan

Associate Customer Success Manager information

See Michigan salary details

$16.1K

$46.2K

$81.1K

How much do associate customer success manager jobs pay per year?

As of Jul 16, 2026, the average yearly pay for associate customer success manager in Michigan is $46,187.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,100.00 and $57,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Associate Customer Success Manager, and why are they important?

To thrive as an Associate Customer Success Manager, you need strong relationship-building, problem-solving, and communication skills, typically supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and experience using support platforms such as Zendesk are commonly required. Proactive listening, empathy, and the ability to manage multiple priorities help you stand out in supporting and retaining clients. These skills are crucial for driving customer satisfaction, reducing churn, and fostering long-term business growth.

What is the difference between Associate Customer Success Manager vs Customer Success Manager?

AspectAssociate Customer Success ManagerCustomer Success Manager
Required CredentialsBachelor's degree, relevant certifications often preferredBachelor's degree, more experience or certifications may be required
Work EnvironmentEntry-level, supporting customer onboarding and retentionMid-level, managing key accounts and strategic initiatives
Employer & Industry UsageCommon in SaaS and tech companiesUsed across various industries with customer success teams
Search & Comparison IntentOften searched by those starting in customer success rolesCompared by those seeking advancement or more responsibility

The Associate Customer Success Manager typically handles onboarding and support tasks, serving as an entry point in customer success teams. In contrast, the Customer Success Manager manages ongoing relationships and strategic accounts. The roles differ mainly in experience level and scope of responsibilities, with the associate role serving as a stepping stone to the more senior CSM position.

What does an Associate Customer Success Manager do?

An Associate Customer Success Manager is responsible for supporting customers throughout their journey with a company’s products or services. Their main duties include onboarding new clients, addressing customer inquiries, and helping to resolve issues to ensure satisfaction and retention. They often work closely with other teams, such as sales and support, to provide a seamless experience. Additionally, they may track customer feedback and usage data to identify opportunities for improvement and help customers achieve their goals with the product.

What are the most common challenges faced by Associate Customer Success Managers in their first year, and how can they overcome them?

In their first year, Associate Customer Success Managers often encounter challenges such as building strong relationships with clients, learning to manage a diverse portfolio, and mastering the company's product offerings. It can also be demanding to balance proactive outreach with reactive problem-solving. To overcome these challenges, new associates should actively seek mentorship from experienced team members, participate in ongoing product training, and use customer feedback to continuously refine their approach. Open communication with both clients and internal teams is key to developing confidence and delivering value.
What are the most commonly searched types of Customer Success Manager jobs in Michigan? The most popular types of Customer Success Manager jobs in Michigan are:
What are popular job titles related to Associate Customer Success Manager jobs in Michigan? For Associate Customer Success Manager jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Associate Customer Success Manager jobs in Michigan look for? The top searched job categories for Associate Customer Success Manager jobs in Michigan are:
What cities in Michigan are hiring for Associate Customer Success Manager jobs? Cities in Michigan with the most Associate Customer Success Manager job openings:
Associate Customer Success Manager jobs near you
Business Customer Success Manager

Business Customer Success Manager

Autodesk

Novi, MI • On-site

$72K - $128K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

Autodesk rating

9.5

Company rating: 9.5 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

6th of 209 rated software companies

Job description

Job Requisition ID #

26WD99167

Position Overview

The Business Customer Success Manager (CSM) plays a strategic role in driving measurable business outcomes for Autodesk'sBusiness Plan customers. This role owns the post-sale customer relationship across the "Onboard," "Use," and "Extend" stages of the lifecycle, ensuring customers realize long-term value from their investment in Autodesk solutions.

You will manage a portfolio of accounts primarily within the Architecture, Engineering, and Construction (AEC) industry, partnering closely with customer stakeholders to build and execute tailored Customer Success Plans aligned to their strategic initiatives, operational priorities, and growthobjectives.

This role is ideal for someone who understands the unique challenges of construction and AEC organizations - including project-based workflows, digital transformation efforts, and evolving delivery models - and can translate Autodesk capabilities into tangible business impact.

You willoperatewithin a highly collaborative ecosystem that includes Sales, Technical Sales, Channel Partners, Technical Support, and Client Services, serving as thevoice of the customer and ensuring long-term customer health.

Responsibilities

  • Own the post-sale customer relationship for an assigned portfolio of customers

  • Drive measurable ROI by aligning Autodesk solutions to customers' businessobjectivesand industry-specific challenges

  • Co-create and execute Customer Success Plans that define success criteria,adoptionmilestones, and value realization outcomes

  • Establish success metrics and track progress through regular business reviews and strategic planning sessions

  • Monitor product usage, customer health signals, and engagement data -leveragingCustomer Success platforms (e.g., Gainsight or similar tools) to proactively mitigate risk andidentifygrowth opportunities

  • Identifyand support at-risk accounts through targeted adoption and enablement strategies

  • Document and articulate customer value realization through business cases and success stories

  • Collaborate cross-functionally with Sales and Channel Partners to drive expansion, retention, and long-term account growth

  • Engage confidently with stakeholders at all levels, from end users and IT administrators to executive decision-makers

Minimum Qualifications

  • Up to 5 years of experience in Customer Success, Account Management, Sales, Renewals, or other customer-facing roles

  • Demonstrated ability to uncover customer business challenges and align solutions to strategic outcomes

  • Experience building mutual success plans, business cases, or documented account strategies

  • Experience working with complex organizations managing multiple priorities and stakeholders

  • Strong executive-level communication and presentation skills

  • Customer-first mindset with high emotional intelligence

  • Ability to prioritize and manage multiple complex accounts simultaneously

  • Proven ability to collaborate across internal and external stakeholders

Preferred Qualifications

  • Experience within the Construction, Architecture, Engineering, or broader AEC industry

  • Understanding of construction project lifecycles, field-to-office workflows, or digital transformation initiatives

  • Experience using Customer Success platforms such as Gainsight (or similar tools) to manage health scoring, success plans, and proactive engagement strategies

  • Familiarity with usage analytics, health metrics, and value realization reporting

  • Experience working in a partner-led or channel ecosystem

Learn More

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk - it's at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you're an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/

Salary transparency

Salary is one part of Autodesk's competitive compensation package. For U.S.-based roles, we expect a starting base salary between $72,000 and $128,260. Offers are based on the candidate's experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Sales Careers

Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales

Equal Employment Opportunity

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Diversity & Belonging

We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

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About Autodesk

Sourced by ZipRecruiter

Autodesk is changing how the world is designed and made. Our technology spans architecture, engineering, construction, product design, manufacturing, media, and entertainment, empowering innovators everywhere to solve challenges big and small. From greener buildings to smarter products to more mesmerizing blockbusters, Autodesk software helps our customers to design and make a better world for all. For more information visit autodesk.com or follow @autodesk.

Industry

Software development

Company size

10,000+ Employees

Headquarters location

San Rafael, CA, US

Year founded

1982

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