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Manager Customer Success Manager Jobs in Michigan

SWIVEL

Customer Success Manager

Grand Rapids, MI

SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success. A CSM will play a vital role in ensuring customers achieve their desired outcomes while using ...

Swbc

Customer Success Manager

Grand Rapids, MI · On-site

SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success. A CSM will play a vital role in ensuring customers achieve their desired outcomes while using ...

SWBC

Customer Success Manager

Grand Rapids, MI

SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success. A CSM will play a vital role in ensuring customers achieve their desired outcomes while using ...

Level Data LLC

Customer Success Manager

Kalamazoo, MI · On-site

$80K - $85K/yr

Customer Success Manager , State Implementations Are you passionate about education and data quality? Do you thrive in a collaborative environment where your impact directly influences educational ...

Genesys

Senior Customer Success Manager United States Role Overview: Shape and scale how Customer Success delivers impact by leading high-visibility programs that drive adoption, retention, and growth across ...

A2MAC1

Customer Success Manager

Detroit, MI

Develop and manage detailed project schedules while taking ownership of project execution and controlling responsibilities * Collaborate closely with Sales, Product Development, and Customer Success ...

A2MAC1

Customer Success Manager

Detroit, MI · On-site

Develop and manage detailed project schedules while taking ownership of project execution and controlling responsibilities * Collaborate closely with Sales, Product Development, and Customer Success ...

A2MAC1

Customer Success Manager

Detroit, MI · On-site

Develop and manage detailed project schedules while taking ownership of project execution and controlling responsibilities * Collaborate closely with Sales, Product Development, and Customer Success ...

Axon

Customer Success Manager, Axon 911

Lansing, MI · Remote

Proven experience as a Customer Success Manager within the SaaS tech industry * Experience in generating training materials and executing training sessions on-site/remotely * Strong client-facing and ...

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All JobsCustomer Success JobsManager Customer Success Manager JobsManager Customer Success Manager Jobs in Michigan

Manager Customer Success Manager information

What are the key skills and qualifications needed to thrive as a Customer Success Manager, and why are they important?

To thrive as a Customer Success Manager, you need a strong understanding of customer relationship management, account management, and a background in business or a related field, often supported by a bachelor’s degree. Familiarity with CRM systems like Salesforce, customer support platforms, and data analytics tools is typically required. Outstanding communication, active listening, problem-solving, and empathy are soft skills that help you build trust and resolve client issues effectively. These skills are essential for driving customer satisfaction, retention, and long-term business growth.

Is being a CSM stressful?

Customer Success Managers (CSMs) often face stress due to managing client relationships, meeting retention targets, and handling customer issues. The role requires strong communication skills, problem-solving, and the ability to prioritize tasks in a fast-paced environment, which can contribute to work-related stress.

What is a Customer Success Manager?

A Customer Success Manager (CSM) is a professional responsible for building strong relationships with customers and ensuring they achieve their desired outcomes while using a company’s products or services. CSMs proactively address customer needs, provide support, and work to maximize customer satisfaction and retention. They often serve as a bridge between customers and internal teams, helping to resolve issues, identify upsell opportunities, and guide users toward best practices.

How does a Manager Customer Success Manager typically collaborate with other departments to improve client satisfaction?

A Manager Customer Success Manager regularly works cross-functionally with teams such as Sales, Product, and Support to ensure clients receive seamless service. They often coordinate with Product teams to relay customer feedback and advocate for feature improvements, and with Sales to ensure smooth handoffs and align on customer goals. This collaborative approach helps anticipate client needs, resolve issues quickly, and drive overall customer satisfaction. Building strong internal relationships is key to proactively addressing challenges and ensuring the customer's voice is heard throughout the organization.

What is a typical CSM salary?

A Customer Success Manager (CSM) salary typically ranges from $60,000 to $100,000 annually, depending on experience, location, and company size. Senior CSMs or those in high-demand industries can earn higher compensation, often supplemented with bonuses or commissions. Factors such as certifications and technical skills can also influence salary levels.

Is a Customer Success Manager a manager?

A Customer Success Manager is a role that often involves managing customer relationships and ensuring client satisfaction. While some Customer Success Managers oversee teams and have managerial responsibilities, others focus on individual account management without direct team supervision. The managerial aspect depends on the company's structure and the specific job level.

What is the difference between Manager Customer Success Manager vs Customer Support Manager?

AspectManager Customer Success ManagerCustomer Support Manager
Primary FocusBuilding long-term customer relationships and ensuring product adoptionHandling customer inquiries, troubleshooting, and resolving issues
Required SkillsCustomer relationship management, strategic planning, communicationTechnical knowledge, problem-solving, communication
Work EnvironmentProactive engagement, account management, cross-department collaborationReactive support, call centers, help desks
Industry UsageCommon in SaaS, tech, and subscription servicesWidespread across various industries including retail and telecom

The Manager Customer Success Manager focuses on fostering ongoing customer relationships and ensuring product success, while the Customer Support Manager primarily addresses immediate customer issues and technical support. Both roles require strong communication skills, but their goals and daily activities differ significantly.

Will AI replace CSM?

AI cannot fully replace Customer Success Managers (CSMs), as their role involves building relationships, understanding customer needs, and providing personalized support that requires emotional intelligence and complex problem-solving. AI tools can assist CSMs by automating routine tasks and providing data insights, allowing them to focus on strategic and empathetic interactions. The role of a CSM is expected to evolve with AI integration, emphasizing skills in communication, relationship management, and technical knowledge of customer success platforms.
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Manager Customer Success Manager jobs near you

Customer Success Manager

Streamline Healthcare Solutions

Kalamazoo, MI • On-site

$70K - $95K/yr

Full-time

Posted 21 days ago

Job description

Job Description:

About Streamline Healthcare Solutions:

Here at Streamline, we strive on building lasting and trusting relationships with our clients, and our employees set the bar.

Our mission is to build innovative technology solutions that empower people who improve behavioral health and quality of life of those in need. We are a high growth technology company that delivers web-based software for healthcare organizations to provide and coordinate all service delivery processes. Streamline has been offering software in the behavioral health marketplace since 2003. Streamline has built and maintains systems for some of the nation's premier behavioral health organizations using the latest web-based technology.

Streamline offers competitive compensation and benefits packages as well as a challenging, yet flexible, work environment that is conducive to collaboration and productivity. A career with Streamline Healthcare Solutions provides opportunities for growth and continued learning in a workplace where individual contribution is valued and recognized. Join us, and advance your career today with a company that is on the cutting edge of the behavioral healthcare technology industry.

The salary range for this position is $70,000 - $95,000 per year DOE. Employment visa sponsorship is not available for this position.

Job Summary for the Customer Success Manager

Customer Success Managers are responsible for managing multiple customer accounts to ensure satisfaction, maintain relevant industry and product knowledge, serve as an advocate and voice of the customer and coordinate across teams to ensure an exceptional customer experience.

Job Responsibilities for the Customer Success Manager

Manage multiple customer accounts:

Understand customer needs and priorities

Manage projects to ensure deliverables are met

Regular meetings to stay up to date with customer needs

Provide product and industry consultation

Facilitate timely access to resources needed

Facilitate sales of added functionality and modules to increase the customer's efficiency.

Frequent communication and meetings with other team members including product managers, developers, testers and other internal staff.

Maintain customer retention

Customer Satisfaction Rating of 85% or greater

Job Requirements for the Customer Success Manager

Bachelor's degree or higher in a related field.

Prior experience as a Customer Success Manager is desirable.

Experience in Project Management and Change Management

Leadership and Team Building Skills

Background experience in Behavioral Healthcare or in Electronic Medical Records is preferred.

Excellent interpersonal skills and effective written and oral communication skills.

Innovative

Critical thinking, problem solving abilities.

Willingness to travel up to 20%.

Willingness to work alternate schedules, as required.


Streamline Healthcare Solutions is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin, or any other characteristic protected under federal, state, or applicable local law.

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