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Manager Customer Success Manager Jobs in Michigan

Trintech

Manager, Customer Success

Norway, MI · On-site

$90 - $130/hr

You'll coach and develop Customer Success Managers while partnering closely with Sales, Professional Services, Support, Product, and Finance to deliver an exceptional customer experience throughout ...

SWBC

Customer Success Manager

Grand Rapids, MI

SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success. A CSM will play a vital role in ensuring customers achieve their desired outcomes while using ...

Swbc

Customer Success Manager

Grand Rapids, MI

SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success. A CSM will play a vital role in ensuring customers achieve their desired outcomes while using ...

SWIVEL

Customer Success Manager

Grand Rapids, MI

SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success. A CSM will play a vital role in ensuring customers achieve their desired outcomes while using ...

iCIMS

Senior Manager, Customer Success

Lansing, MI · On-site

This role leads Customer Success Managers, Technical Success Managers, or other customer-facing roles within the Customer Success function, while fostering consistency, operational excellence, and ...

Level Data Inc

Customer Success Manager

Kalamazoo, MI · On-site

Customer Success Manager , State Implementations Are you passionate about education and data quality? Do you thrive in a collaborative environment where your impact directly influences educational ...

Level Data LLC

Customer Success Manager

Kalamazoo, MI · On-site

$80K - $85K/yr

Customer Success Manager , State Implementations Are you passionate about education and data quality? Do you thrive in a collaborative environment where your impact directly influences educational ...

Realtime Robotics

Customer Success Manager

Detroit, MI · On-site

We are looking for a Customer Success Program Manager to serve as the critical link between our customers and internal teams. In this role, you will own the end-to-end coordination of customer-driven ...

Realtime Robotics

Customer Success Manager

Detroit, MI · On-site

We are looking for a Customer Success Program Manager to serve as the critical link between our customers and internal teams. In this role, you will own the end-to-end coordination of customer-driven ...

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All JobsCustomer Success JobsManager Customer Success Manager JobsManager Customer Success Manager Jobs in Michigan

Manager Customer Success Manager information

What is a customer success manager?

A Customer Success Manager (CSM) is a professional responsible for building strong relationships with customers and ensuring they achieve their desired outcomes while using a company’s products or services. CSMs proactively address customer needs, provide support, and work to maximize customer satisfaction and retention. They often serve as a bridge between customers and internal teams, helping to resolve issues, identify upsell opportunities, and guide users toward best practices.

What are the key skills and qualifications needed to thrive as a customer success manager, and why are they important?

To thrive as a Customer Success Manager, you need a strong understanding of customer relationship management, account management, and a background in business or a related field, often supported by a bachelor’s degree. Familiarity with CRM systems like Salesforce, customer support platforms, and data analytics tools is typically required. Outstanding communication, active listening, problem-solving, and empathy are soft skills that help you build trust and resolve client issues effectively. These skills are essential for driving customer satisfaction, retention, and long-term business growth.

How does a manager customer success manager typically collaborate with other departments to improve client satisfaction?

A Manager Customer Success Manager regularly works cross-functionally with teams such as Sales, Product, and Support to ensure clients receive seamless service. They often coordinate with Product teams to relay customer feedback and advocate for feature improvements, and with Sales to ensure smooth handoffs and align on customer goals. This collaborative approach helps anticipate client needs, resolve issues quickly, and drive overall customer satisfaction. Building strong internal relationships is key to proactively addressing challenges and ensuring the customer's voice is heard throughout the organization.

What is the difference between Manager Customer Success Manager vs Customer Support Manager?

AspectManager Customer Success ManagerCustomer Support Manager
Primary FocusBuilding long-term customer relationships and ensuring product adoptionHandling customer inquiries, troubleshooting, and resolving issues
Required SkillsCustomer relationship management, strategic planning, communicationTechnical knowledge, problem-solving, communication
Work EnvironmentProactive engagement, account management, cross-department collaborationReactive support, call centers, help desks
Industry UsageCommon in SaaS, tech, and subscription servicesWidespread across various industries including retail and telecom

The Manager Customer Success Manager focuses on fostering ongoing customer relationships and ensuring product success, while the Customer Support Manager primarily addresses immediate customer issues and technical support. Both roles require strong communication skills, but their goals and daily activities differ significantly.

What does a manager of customer success do?

A Customer Success Manager (CSM) oversees client relationships to ensure satisfaction, retention, and growth. They coordinate with sales, support, and product teams, analyze customer data, and develop strategies to improve the customer experience, often using CRM tools. The role requires strong communication skills and a focus on long-term client success.

What are the most commonly searched types of Customer Success Manager jobs in Michigan?

The most popular types of Customer Success Manager jobs in Michigan are:

What are popular job titles related to Manager Customer Success Manager jobs in Michigan?

For Manager Customer Success Manager jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Manager Customer Success Manager jobs in Michigan look for?

The top searched job categories for Manager Customer Success Manager jobs in Michigan are:

What cities in Michigan are hiring for Manager Customer Success Manager jobs?

Cities in Michigan with the most Manager Customer Success Manager job openings:

Manager Customer Success Manager jobs near you

Manager, Customer Success

Trintech

Norway, MI • On-site

$90 - $130/hr

Other

Posted 5 days ago

Job description

## Manager, Customer SuccessApplyremote type: Hybridlocations: Sweden: Norwaytime type: Full timeposted on: Posted Todayjob requisition id: JR100238# DescriptionTrintech is an award winning AI-driven Fintech SaaS organisation and we are seeking a customer-centric, inspiring, and commercially minded Manager of Customer Success to lead our EMEA Mid-Market & Commercial Customer Success team.In this role, you will lead a high-performing, geographically distributed team across the UK, Ireland, Sweden, Denmark, and Norway, driving customer retention, product adoption, expansion opportunities, and long-term customer success. You'll coach and develop Customer Success Managers while partnering closely with Sales, Professional Services, Support, Product, and Finance to deliver an exceptional customer experience throughout the customer lifecycle.This is an exciting opportunity for an experienced people leader who is passionate about developing talent, building scalable customer success practices, and delivering measurable business outcomes.# **What you'll do*** Lead, coach, and develop a high-performing, multi-country Customer Success team across the UKI and Nordics, fostering a culture of accountability, collaboration, continuous improvement, and customer obsession.* Drive customer retention, adoption, and expansion by ensuring the team proactively manages customer health, identifies risks, and uncovers growth opportunities.* Coach Customer Success Managers to deliver high-value Success Reviews and Executive Business Reviews (QBRs) that demonstrate business value and strengthen executive relationships.* Establish clear team goals, KPIs, and operational rhythms, monitoring performance against customer health, renewal, NRR, adoption, and customer satisfaction metrics.* Conduct regular 1:1s, performance reviews, coaching sessions, and development planning to support career growth and build future leadership capability within the team.* Partner closely with Sales, Professional Services, Support, Product Management, Finance, and other cross-functional teams to deliver a seamless customer experience and drive successful customer outcomes.* Act as an escalation point for complex customer situations, ensuring issues are resolved quickly while maintaining strong customer relationships.* Oversee customer advocacy initiatives, including NPS and reference programs, using customer feedback and insights to continuously improve the customer experience.* Champion the adoption of Customer Success best practices, processes, and playbooks, driving operational excellence and scalability across the team.* Develop a deep understanding of Trintech's products and the Office of the CFO landscape to effectively coach the team and support strategic customer conversations.* Use customer and operational data to identify trends, forecast risk, measure performance, and inform strategic decisions.# **Who you are*** 5+ years' experience in Customer Success, Account Management, or a customer-facing SaaS environment.* 2+ years' experience leading, coaching, and developing high-performing Customer Success or Account Management teams.* Demonstrated success driving customer retention, product adoption, customer satisfaction, and revenue growth through proactive customer engagement.* Passion for developing people through structured coaching, regular feedback, career development, and performance management.* Experience building relationships with senior stakeholders, including Finance, IT, and executive-level customer contacts.* Strong commercial acumen with an understanding of customer lifecycle management, renewals, expansion opportunities, and customer health.* Excellent communication, presentation, and stakeholder management skills.* Highly organised with strong project management, prioritisation, and problem-solving abilities.* Comfortable using data to drive decisions and measure team performance.* Experience with Customer Success platforms and business systems such as Gainsight, Salesforce, Power BI, and Pendo.* Experience leading distributed or international teams is highly desirable.* SaaS experience is essential; experience within Finance, Accounting, or Office of the CFO solutions is advantageous.* Salesforce experience preferred.*At our core, Trintechers stand committed to fostering a culture rooted in our core values – Humble, Empowered, Reliable, and Open. Together, these values guide our actions, define our identity, and inspire us to continuously strive for excellence in everything we do.* #J-18808-Ljbffr

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