Assistant Operations Manager Jobs in Arizona (NOW HIRING)

Job Summary: The Assistant Operations Manager supports the Operations Manager in the oversight of daily operational functions, process improvement initiatives, branch support activities, and administrative operations. This position serves as a working leader who provides guidance and direction to Operations staff, coordinates operational projects, monitors departmental performance, and ensures the efficient execution of operational processes. The Assistant Operations Manager acts as a resource for branches and departments while helping maintain compliance, service standards, and organizational objectives.

Essential Duties and Responsibilities:

• Assist with the day-to-day management of the Operations Department.
• Provide leadership, coaching, training, and guidance to Operations Assistants.
• Assist in assigning, prioritizing, and monitoring departmental workloads.
• Support employee onboarding and cross-training within Operations.
• Serve as a departmental resource for branch and corporate staff.
• Act as backup to the Operations Manager during absences.
• Assist with performance coaching and development of Operations staff.
• Oversee daily operational activities to ensure accuracy, efficiency, and service excellence.
• Monitor departmental workflows and identify opportunities for process improvement.
• Assist with implementation and maintenance of operational procedures.
• Create, edit, test, and review departmental procedures and documentation.
• Coordinate operational support activities for branch locations and corporate departments.
• Track and monitor departmental projects, assignments, and deadlines.
• Assist with vendor relationships, service requests, and operational purchasing.
• Review operational reports for accuracy and completeness.
• Monitor departmental performance metrics and recommend improvements.
• Conduct quality control reviews of operational processes.
• Assist in audits, examinations, and compliance reviews.
• Research operational issues and implement corrective actions when needed.
• Generate and maintain reports related to operational functions and departmental performance.
• Assist with branch operational support initiatives.
• Coordinate branch supply ordering and distribution.
• Assist with facility and operational escalations.
• Support organizational projects, branch openings, relocations, and operational initiatives.
• Serve as a resource for operational systems, procedures, and troubleshooting.
• Assist with organizational programs including Skip-A-Pay, operational campaigns, and special projects.
• Coordinate implementation of new processes, procedures, and operational enhancements.
• Manage assigned projects from planning through completion.
• Track project milestones and provide regular updates to management.
• Upholds the compliance requirement of all related federal regulations, including but not limited to; the Bank Secrecy Act and Anti-Money Laundering policies and procedures.  Complete annual BSA training requirements as established by SunWest Credit Union.
• Perform other duties as needed.

Education/ Work Experience/Skill Requirements:

• Strong leadership and coaching abilities.
• Advanced organizational and multitasking skills.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving capabilities.
• Ability to prioritize competing responsibilities and meet deadlines.
• Advanced Microsoft Office proficiency.
• Experience developing and maintaining procedures.
• Understanding of Credit Union operations and philosophy.
• Ability to handle confidential information with discretion.

Education and Work Experience:

• Associate's degree required; Bachelor's degree in Business Administration, Management, or related field preferred.
• 5+ years of operational, administrative, or financial institution experience.
• 2+ years of leadership, supervisory, or lead experience.
• Experience in project management, process improvement, or operational oversight preferred.
• Valid driver's license required.

Physical Requirements:

• Ability to safely and successfully perform the essential job functions consistent with ADA, FMLA, and applicable laws.
• Ability to maintain regular and reliable attendance.
• Ability to lift and carry up to 20 pounds.
• Frequent travel between branch locations.
• Ability to sit, stand, walk, bend, and use standard office equipment for extended periods.
• Ability to communicate effectively in person, electronically, and by telephone.