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Assistant Humana Customer Service Representative Jobs

Works Plumbing

CSR / Customer Service Rep

Pacifica, CA · On-site

$18 - $25/hr

Works Plumbing of Pacifica, CA, is to fill part-time and full-time CSR / Customer Service Representative positions to handle client calls regarding their plumbing needs, discuss them with the ...

AtWork!

CSR

Knoxville, TN · On-site

$16/hr

Customer Service Representative (Csr) We are a small, community-focused financial institution in ... Greet and assist customers over the phone, and via email * Process transactions and account ...

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Assistant Humana Customer Service Representative information

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How much do assistant humana customer service representative jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for assistant humana customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Assistant Humana Customer Service Representative?

To thrive as an Assistant Humana Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and sometimes health insurance terminology is typically required. Patience, active listening, and empathy help representatives deliver exceptional service and resolve customer concerns effectively. These skills and qualities are essential for ensuring customer satisfaction, building trust, and efficiently handling inquiries in a healthcare-focused environment.

What are some common challenges faced by an Assistant Humana Customer Service Representative, and how can they be effectively managed?

Assistant Humana Customer Service Representatives often encounter high call volumes and complex inquiries from members regarding health insurance policies, billing, and coverage. Balancing empathy with efficiency is crucial, as representatives must provide clear, accurate information while meeting service metrics. Effective time management, ongoing training, and collaboration with team leads or subject matter experts help address these challenges. Building strong communication skills and staying updated on policy changes are also key to delivering excellent service and reducing stress.

What is an Assistant Humana Customer Service Representative?

An Assistant Humana Customer Service Representative is a professional who supports Humana members by answering questions, resolving issues, and providing information about health insurance plans and services. They handle phone calls, emails, and chats to assist customers with claims, benefits, billing, and policy details. Their role is crucial in ensuring customer satisfaction and helping members navigate their health plan options effectively. These representatives also document interactions and escalate complex issues to senior team members when necessary.
What cities are hiring for Assistant Humana Customer Service Representative jobs? Cities with the most Assistant Humana Customer Service Representative job openings:
What are the most commonly searched types of Humana Customer Service Representative jobs? The most popular types of Humana Customer Service Representative jobs are:
What states have the most Assistant Humana Customer Service Representative jobs? States with the most job openings for Assistant Humana Customer Service Representative jobs include:
Assistant Humana Customer Service Representative jobs near you
Infographic showing various Assistant Humana Customer Service Representative job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, 1% Temporary, and 2% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative (CSR)

Burjline Builders

Washington, DC • On-site

$18 - $24.50/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Customer Service Representative (CSR)

We are seeking a dedicated and professional Customer Service Representative (CSR) to join our team at SelectUSA. This is a FULL_TIME position based in Washington, District of Columbia, United States. As a vital part of the U.S. Department of Commerce, SelectUSA's mission is to promote and facilitate business investment into the United States. Since our inception, we have facilitated over $400 billion in investment, creating and retaining more than 270,000 jobs. The successful candidate will be the first point of contact for businesses and stakeholders, playing a crucial role in supporting our mission to strengthen the U.S. economy. You will provide exemplary service and essential information to a diverse, international audience, directly contributing to our continued success.

Responsibilities

  • Serve as the primary point of contact for inbound enquiries from businesses, investors, and economic development organisations via phone, email, and web platforms.
  • Provide accurate and timely information regarding SelectUSA's services, the U.S. investment climate, and relevant federal programmes.
  • Carefully assess the nature of enquiries and escalate complex issues to the appropriate specialists or partner government entities.
  • Maintain detailed and accurate records of all client interactions and communications within our CRM system.
  • Assist with administrative tasks to support the wider team, including data entry, report generation, and scheduling.
  • Support the organisation and execution of events, webinars, and investment missions.
  • Liaise with internal teams to ensure a seamless and professional experience for all stakeholders.

Qualifications

  • Proven experience in a customer service, client relations, or administrative role, preferably within a professional or corporate environment.
  • Exceptional written and verbal communication skills, with a talent for conveying information clearly and concisely.
  • Strong organisational skills with the ability to manage multiple priorities and meet deadlines effectively.
  • Excellent attention to detail and a commitment to maintaining high standards of accuracy.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience using CRM software.
  • A professional, proactive, and customer-focused approach.
  • A degree in Business, Communications, International Relations, or a related field is desirable but not essential.
  • Knowledge of economic development or international business would be a significant advantage.

Benefits

  • A competitive salary and a comprehensive benefits package.
  • Opportunities for professional development and continuous learning.
  • A collaborative and supportive work environment at the heart of the U.S. government's economic initiatives.
  • The unique opportunity to contribute to a mission-driven organisation that has a tangible impact on job creation and economic growth in the United States.

Apply