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Assistant Humana Customer Service Representative Jobs in Michigan

Customer Service Representative

Lansing, MI ยท On-site

$14.25 - $19.50/hr

Customer Service Representative Air Lift, a third-generation family-owned company, was founded in ... Air Lift supplies the automotive aftermarket with load assist products and performance suspensions ...

New

Customer Service Representative

Lansing, MI ยท On-site

$14.25 - $19.50/hr

Customer Service Representative Air Lift, a third-generation family-owned company, was founded in ... Air Lift supplies the automotive aftermarket with load assist products and performance suspensions ...

New

Customer Service Representative

Lansing, MI ยท On-site

$16.25 - $22/hr

Customer Service Representative Air Lift, a third-generation family-owned company, was founded in ... Air Lift supplies the automotive aftermarket with load assist products and performance suspensions ...

New

Customer Service Representative

Flint, MI ยท On-site

$15.50 - $21.25/hr

Customer Service Representatives embody our "team player" values, by providing an outstanding ... Ability to communicate comfortably with customers A phenomenal teammate, willing to assist your ...

Customer Service Representative

Troy, MI ยท On-site

$14.50 - $19.75/hr

... CSR to assist Account Managers with the daily servicing of commercial lines accounts. Key Responsibilities * Daily servicing of assigned commercial lines accounts * Maintain accurate data in agency ...

Customer Service Representative

Flint, MI ยท On-site

$15.50 - $21.25/hr

Customer Service Representatives embody our "team player" values, by providing an outstanding ... A phenomenal teammate, willing to assist your peers * Digital literacy * Time management skills

Customer Service Representative

Saginaw, MI ยท On-site

$15 - $20.25/hr

The Customer Service Representative (CSR) is responsible for interacting with all customers ... * Assist with all sales promotions and visual updates. * Other duties as assigned. Physical ...

Customer Service Representative

Lansing, MI ยท On-site

$16.25 - $22/hr

Customer Service Representative A-1 Mechanical is currently looking for a Customer Service Representative. This position offers the training necessary to establish you in a reputable trade, and ...

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Assistant Humana Customer Service Representative information

What is an Assistant Humana Customer Service Representative?

An Assistant Humana Customer Service Representative is a professional who supports Humana members by answering questions, resolving issues, and providing information about health insurance plans and services. They handle phone calls, emails, and chats to assist customers with claims, benefits, billing, and policy details. Their role is crucial in ensuring customer satisfaction and helping members navigate their health plan options effectively. These representatives also document interactions and escalate complex issues to senior team members when necessary.

What are the key skills and qualifications needed to thrive as an Assistant Humana Customer Service Representative?

To thrive as an Assistant Humana Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and sometimes health insurance terminology is typically required. Patience, active listening, and empathy help representatives deliver exceptional service and resolve customer concerns effectively. These skills and qualities are essential for ensuring customer satisfaction, building trust, and efficiently handling inquiries in a healthcare-focused environment.

What are some common challenges faced by an Assistant Humana Customer Service Representative, and how can they be effectively managed?

Assistant Humana Customer Service Representatives often encounter high call volumes and complex inquiries from members regarding health insurance policies, billing, and coverage. Balancing empathy with efficiency is crucial, as representatives must provide clear, accurate information while meeting service metrics. Effective time management, ongoing training, and collaboration with team leads or subject matter experts help address these challenges. Building strong communication skills and staying updated on policy changes are also key to delivering excellent service and reducing stress.

What are the most commonly searched types of Humana Customer Service Representative jobs in Michigan?

The most popular types of Humana Customer Service Representative jobs in Michigan are:

Infographic showing various Assistant Humana Customer Service Representative job openings in Michigan as of June 2026, with employment types broken down into 43% Full Time, 49% Part Time, and 8% Contract. Highlights an 84% Physical, and 16% Remote job distribution.

Customer Service Representative

SHIVELY DIVERSIFIED MANAGEMENT SERVICES, LLC

Saginaw, MI โ€ข On-site

$15 - $20.25/hr

Other

Re-posted 25 days ago


Job description

Customer Service Representative

Do you excel at delivering exceptional customer service? If so, we have a spot on our team for a Customer Service Representative. We are looking for a Customer Service Representative (CSR) who will engage with our customers, provide exceptional service, and ideally has some purchasing or inventory management knowledge.

Responsibilities:

  • Create and track sales orders, purchase orders, and invoices
  • Maintain a high level of professionalism with customers demonstrating excellent customer service
  • Ensure orders are input accurately and follow up on missing information and open orders
  • Control and manage incoming and outgoing documents
  • Respond to customer questions with accurate and relevant information promptly