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Assistant Humana Customer Service Representative Jobs

Eastern Carolina Insurance Services

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Customer Service Representative

Kinston, NC · On-site

$11 - $14/hr

Customer Service Representative - Independent Insurance Agency (Personal & Commercial Lines ... Process policy changes, renewals, certificates, and ID cards * Assist clients with billing ...

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Assistant Humana Customer Service Representative information

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$18

$26

How much do assistant humana customer service representative jobs pay per hour?

As of Jun 28, 2026, the average hourly pay for assistant humana customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Assistant Humana Customer Service Representative, and why are they important?

To thrive as an Assistant Humana Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and sometimes health insurance terminology is typically required. Patience, active listening, and empathy help representatives deliver exceptional service and resolve customer concerns effectively. These skills and qualities are essential for ensuring customer satisfaction, building trust, and efficiently handling inquiries in a healthcare-focused environment.

What are some common challenges faced by Assistant Humana Customer Service Representatives, and how can they be effectively managed?

Assistant Humana Customer Service Representatives often encounter high call volumes and complex inquiries from members regarding health insurance policies, billing, and coverage. Balancing empathy with efficiency is crucial, as representatives must provide clear, accurate information while meeting service metrics. Effective time management, ongoing training, and collaboration with team leads or subject matter experts help address these challenges. Building strong communication skills and staying updated on policy changes are also key to delivering excellent service and reducing stress.

What is an Assistant Humana Customer Service Representative?

An Assistant Humana Customer Service Representative is a professional who supports Humana members by answering questions, resolving issues, and providing information about health insurance plans and services. They handle phone calls, emails, and chats to assist customers with claims, benefits, billing, and policy details. Their role is crucial in ensuring customer satisfaction and helping members navigate their health plan options effectively. These representatives also document interactions and escalate complex issues to senior team members when necessary.
More about Assistant Humana Customer Service Representative jobs
What cities are hiring for Assistant Humana Customer Service Representative jobs? Cities with the most Assistant Humana Customer Service Representative job openings:
What are the most commonly searched types of Humana Customer Service Representative jobs? The most popular types of Humana Customer Service Representative jobs are:
What states have the most Assistant Humana Customer Service Representative jobs? States with the most job openings for Assistant Humana Customer Service Representative jobs include:
What job categories do people searching Assistant Humana Customer Service Representative jobs look for? The top searched job categories for Assistant Humana Customer Service Representative jobs are:
Assistant Humana Customer Service Representative jobs near you
Infographic showing various Assistant Humana Customer Service Representative job openings in the United States as of June 2026, with employment types broken down into 43% Full Time, 49% Part Time, and 8% Contract. Highlights an 84% Physical, and 16% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
CSR Customer Service Representative

CSR Customer Service Representative

Gas Express LLC

Montgomery, AL • On-site

$13.25 - $18/hr

Full-time

Posted 21 days ago

Job description

Description:

Summary: Customer Service Representative reports to the Store Manager. The CSR is responsible for assisting the

Management Team in the overall operation, cleanliness, maintenance, inventory and cash control of the location.


Essential Sales Duties and Responsibilities

  • Provide Excellent Customer Service Skills in all interactions
  • Ensure all Cash handling policies are followed explicitly.
  • Restock all store items as directed by Store Manager or customer needs.
  • Plus sell to every Customer, regardless of what they purchase.
  • Perform all duties related to serving our customers.
  • Provide training assistance to new CSR’s.
  • Provide prompt, courteous customer service and resolve customer issues on shift.
  • Submits to the Store Manager for approval, a grocery order for their assigned sections or categories.
  • Front and face all product to create a visually attractive display for our customers
  • Review, complete and suggest changes to all build-to’s.
  • Provide feedback for the fast food service area of the store.
  • Complete reports assigned by the Store Manager.
  • Accept applications to be considered for employment.
  • Follow company procedures when working with vendors including checking in order and verifying quantities.
  • Adhere to all company policies and procedures.
  • Prepare and finalize shift close-out reports.
  • Inspect store facilities/equipment for safety, cleanliness and proper working order.
  • Complete all price changes and promotional price changes.
  • Document and report a safety incident or injury.
  • Document and report a maintenance request.
  • The CSR may be asked to participate in any other related task or activity which management determines his/her skills would be useful or needed.
Requirements:

Minimum Qualifications and Prerequisites

  • High School diploma or GED preferred.
  • Outstanding customer service skills.
  • Have reliable transportation and can arrive at the store on time.
  • Has a positive attitude and promotes the company and is a team player.
  • Must have basic computer skills.
  • Must be well organized and manages time well.
  • Possess good people interaction skills.
  • Works as scheduled by the Store Manager. Schedule must be flexible to include being available to work all shifts and all days of the week. Work week may exceed 40 hours per week during hard to staff times.