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Assistant Humana Customer Service Representative Jobs in Kentucky

Xcel Management Inc

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CSR - Customer Service Rep

Louisville, KY · On-site

$20 - $30/hr

The Customer Service Representative (Entry Level CSR) plays a key role in supporting customers ... Develop and maintain strong product knowledge to assist customers effectively * Collaborate with ...

Xcel Management Inc

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CSR - Customer Service Rep

Louisville, KY · On-site

$20 - $30/hr

The Customer Service Representative (Entry Level CSR) plays a key role in supporting customers ... Develop and maintain strong product knowledge to assist customers effectively * Collaborate with ...

Redi Mart a division of Red Hed Oil Co.

CSR

London, KY

$9 - $10/hr

As a representative of Red Hed Oil Co. the CSR is expected to present a positive image to the public in attitude and behavior when on duty. The CSR is responsible for servicing the customers needs ...

dbi

Customer Service Representative

Lexington, KY · On-site

$16 - $21.50/hr

The Customer Service Representative (CSR) is responsible for interacting with all customers ... * Assist with all sales promotions and visual updates. * Other duties as assigned. Physical ...

dbi

Customer Service Representative

Florence, KY · On-site

$16 - $21.50/hr

The Customer Service Representative (CSR) is responsible for interacting with all customers ... * Assist with all sales promotions and visual updates. * Other duties as assigned. Physical ...

Carevet

Customer Service Representative

Fort Thomas, KY · On-site

$15/hr

Customer Service Representative Location: Fort Thomas, KY, 41075 Customer Service Representative ... Greet and assist clients in person, by phone, and via email * Schedule appointments and support ...

Med Dyne

Customer Service Representative

Louisville, KY

$14 - $19/hr

Customer Service Representative Med-Dyne is a medical manufacturing company specializing in EEG ... Track projects, priorities, and follow-ups to ensure tasks move forward. Assist with internal ...

New

Domino's Franchise

Customer Service Rep

Winchester, KY · On-site

$13.75 - $18.75/hr

Customer Service Representative Duties & Responsibilities: We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service Representatives are ...

New Flyer

Customer Service Representative

Louisville, KY · On-site

$7.25/hr

... and assist in customers meeting their business objectives. * Build strong relationships with ... POSITION SUMMARY The Customer Service Representative (CSR) will perform all the daily transactional ...

Domino's Franchise

Customer Service Rep

Lebanon, KY

$13.75 - $18.50/hr

Customer Service Representative Duties & Responsibilities: We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service Representatives are ...

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Assistant Humana Customer Service Representative information

What is an Assistant Humana Customer Service Representative?

An Assistant Humana Customer Service Representative is a professional who supports Humana members by answering questions, resolving issues, and providing information about health insurance plans and services. They handle phone calls, emails, and chats to assist customers with claims, benefits, billing, and policy details. Their role is crucial in ensuring customer satisfaction and helping members navigate their health plan options effectively. These representatives also document interactions and escalate complex issues to senior team members when necessary.

What are the key skills and qualifications needed to thrive as an Assistant Humana Customer Service Representative?

To thrive as an Assistant Humana Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and sometimes health insurance terminology is typically required. Patience, active listening, and empathy help representatives deliver exceptional service and resolve customer concerns effectively. These skills and qualities are essential for ensuring customer satisfaction, building trust, and efficiently handling inquiries in a healthcare-focused environment.

What are some common challenges faced by an Assistant Humana Customer Service Representative, and how can they be effectively managed?

Assistant Humana Customer Service Representatives often encounter high call volumes and complex inquiries from members regarding health insurance policies, billing, and coverage. Balancing empathy with efficiency is crucial, as representatives must provide clear, accurate information while meeting service metrics. Effective time management, ongoing training, and collaboration with team leads or subject matter experts help address these challenges. Building strong communication skills and staying updated on policy changes are also key to delivering excellent service and reducing stress.

What are the most commonly searched types of Humana Customer Service Representative jobs in Kentucky?

The most popular types of Humana Customer Service Representative jobs in Kentucky are:

Assistant Humana Customer Service Representative jobs near you
Infographic showing various Assistant Humana Customer Service Representative job openings in Kentucky as of July 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, 1% Temporary, and 3% Contract. Highlights an 99% Physical, and 1% Remote job distribution.

CSR - Customer Service Rep

Louisville, KY • On-site

Xcel Management Inc
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$20 - $30/hr

Full-time

Posted 28 days ago

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Job description

The Customer Service Representative (Entry Level CSR) plays a key role in supporting customers through in-person interactions within a small team environment. Reporting directly to the Customer Service Manager and Team Lead, this position involves delivering exceptional service during regular day shifts while collaborating effectively to address customer needs and contribute to sales efforts.

Responsibilities

  • Provide timely and accurate customer support in person
  • Develop and maintain strong product knowledge to assist customers effectively
  • Collaborate with team members to ensure a seamless customer experience
  • Assist in identifying sales opportunities and support sales initiatives

Preferred Qualifications

  • High school diploma or equivalent

Immediate Openings Available! Apply today to start now!