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Remote Humana Customer Service Representative Jobs in Kentucky

McKesson

Customer Service Representative

Louisville, KY · Remote

$17 - $18/hr

Position is primarily remote/work from home but will require occasional attendance at the local ... Job Summary: The Customer Care Representative serves as a frontline customer experience ...

McKesson

Customer Service Representative

Louisville, KY · Remote

$17 - $18/hr

Position is primarily remote/work from home but will require occasional attendance at the local ... Job Summary: The Customer Care Representative serves as a frontline customer experience ...

Humana

Consumer Service Operations Representative

Louisville, KY · On-site +1

$40K - $52K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Main Street, Louisville, KY 40202 * 2+ years of customer service experience * Proficient in ... Remote work may be available based on performance, attendance, and demonstrated independence. * NO ...

New

Humana

Consumer Service Operations Representative

Louisville, KY · On-site +1

$40K - $52K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Main Street, Louisville, KY 40202 * 2+ years of customer service experience * Proficient in ... Remote work may be available based on performance, attendance, and demonstrated independence. * NO ...

New

Humana

Consumer Service Operations Representative

Louisville, KY · On-site +1

$40K - $52K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Main Street, Louisville, KY 40202 * 2+ years of customer service experience * Proficient in ... Remote work may be available based on performance, attendance, and demonstrated independence. * NO ...

New

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Remote Humana Customer Service Representative information

What is the difference between Remote Humana Customer Service Representative vs Remote UnitedHealth Group Customer Service Representative?

AspectRemote Humana Customer Service RepresentativeRemote UnitedHealth Group Customer Service Representative
CredentialsHigh school diploma or equivalent; healthcare knowledge beneficialHigh school diploma or equivalent; healthcare or insurance knowledge beneficial
Work EnvironmentHome-based, flexible hours, call center settingHome-based, flexible hours, call center setting
Industry UsageHealthcare insurance, Medicare, MedicaidHealth insurance, Medicare, Medicaid
Common Search IntentComparing remote healthcare insurance rolesComparing remote healthcare insurance roles

The Remote Humana Customer Service Representative and Remote UnitedHealth Group Customer Service Representative roles share similar credentials, work environments, and industry focus. Both positions involve providing customer support for healthcare insurance plans from home, often requiring a high school diploma and healthcare knowledge. They are frequently compared by job seekers exploring remote opportunities in health insurance customer service within leading industry companies.

What are the most commonly searched types of Humana Customer Service Representative jobs in Kentucky? The most popular types of Humana Customer Service Representative jobs in Kentucky are:
What cities in Kentucky are hiring for Remote Humana Customer Service Representative jobs? Cities in Kentucky with the most Remote Humana Customer Service Representative job openings:
Remote Humana Customer Service Representative jobs near you

Remote Customer Service Representative

MCI Military Recruitment

Fort Campbell, KY • Remote

$14/hr

Full-time

Re-posted 3 days ago

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are seeking a dedicated and customer-focused Customer Service Representative to join our team. In this role, you will be responsible for handling customer inquiries, providing accurate information, resolving issues efficiently, and ensuring a positive customer experience. If you have excellent communication skills, a problem-solving mindset, and the ability to thrive in a high-energy setting, we encourage you to apply.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:

  • Listen to customers, understand their needs, and resolve customer issues
  • Utilize systems and technology to complete account management tasks
  • Recognize sales opportunity and apply sales skills to upgrade
  • Explain and position the products and processes with customers
  • Appropriately escalate customer dissatisfaction with managerial team
  • Ensure first call resolution through problems solving and effective call handling

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately (20+ words a minute)
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Basic understanding of Windows operating system
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • The ability to evaluate, troubleshoot, and follow-up on customer issues
  • An aptitude for conflict resolution, problem solving and negotiation
  • Must be customer service oriented (empathetic, responsive, patient, and conscientious)
  • Ability to multi-task, stay focused and self-manage
  • Strong team orientation and customer focus
  • The ability to thrive in a fast-paced environment where change and ambiguity prevalent
  • Excellent interpersonal skills and the ability to build relationships with your team and customers