Job Title
Program Support Assistant - Fisher House
Major Duties
Major duties include, but are not limited to:
- Point of contact for initial inquiries to include lodging eligibility, referral processes, staff/volunteer opportunities, monetary donations, and their appropriateness, and offers of in-kind donations;
- Assists with Fisher House events and supply management, both of which require full knowledge and understanding of appropriated and non-appropriated accounts, to include general post funds and imprest funds;
- Assess and independently manage urgent situations with appropriate action, to include interaction with the Emergency Department, Safety Office, Police & Security, Facilities Management, etc.;
- Performs work related to the acquisition and/or development of program information and resource materials;
- Provides administrative and clerical support necessary to support the Fisher House which entails receipt of referrals via Computerized Patient Record System (CPRS), assessment of eligibility, and response to referring source via replies and updates through CPRS;
- Tracks program census and length of stay using software packages such as Microsoft Excel;
- Ensures accurate data collection, developing required monthly reports and meeting monthly report deadlines for forwarding through VA Central Arkansas Veterans Healthcare Systems leadership, VISN 16, VACO Program Manager, and the Fisher House Foundation;
- Point of Contact to interact with varied groups and will set the tone for the professional image of the Fisher House, Central Arkansas Veterans Healthcare Systems, the Department of Veterans Affairs, and the Fisher House Foundation;
- Receives and addresses guest complaints and handles inquiries regarding Fisher House standards and house rules; and
- Exercises independent judgment in addressing unanticipated situations presented by program stakeholders (guests, volunteers, community supporters, etc.).
Work Schedule: Varies, Sunday - Saturday, 24/7 Facility (Subject to change based on the needs of the Agency).
Virtual: This is not a virtual position.
Position Description/PD#: Program Support Assistant - Fisher House/ PD04835A
Relocation/Recruitment Incentives: Not Authorized
Critical Skills Incentive (CSI): Not Approved
Permanent Change of Station (PCS): Not Authorized