Assistant Customer Service Freight Forwarding Jobs in Riverside, CA

GLOVIS America, Inc. is a third-party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customers' products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. Glovis America makes every effort to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel industries. We cater logistics strategies and processes to our customers' needs by utilizing the latest information systems and advanced technologies.

The Senior Manager - High & Heavy (HoT) will contribute to expanding the company's freight forwarding services by identifying business opportunities, managing customer relationships, and driving revenue growth. The ideal candidate will have a deep understanding of supply chain management, logistics and freight forwarding needed to further expand the company's market presence.

Additionally, as this role serves as a middle management position within the company, the candidate must motivate and lead team members while setting goals aligned with the company`s strategic direction.

The Senior Manager should also have a strong understanding of the company`s internal systems and continuously manage financial settlements and performance tracking.

• Sales and Revenue Support
  • Assist in identifying new business opportunities in freight forwarding, including air and ocean freight, drayage, and over-the-road trucking services
  • In line with the specific characteristics of the High & Heavy market, proceed with obtaining the necessary licenses required for sales execution.
  • Support senior business development managers in meeting sales targets by actively engaging in client meetings, negotiations, and proposal writing
  • Monitor and track sales performance data, helping to prepare reports and insights for senior management
  • As team members are located in both the Western and Eastern regions, additional working hours may be required at times to ensure prompt decision-making and efficient task coordination despite time zone differences.
  • Develop and distribute SOPs (Standard Operating Procedures) by cargo type to institutionalize knowledge and enhance internal capabilities
• Client Relationship Management
  • Maintain relationships with existing clients, ensuring regular communication and providing assistance with their logistics and transportation needs
  • Assist in onboarding new clients by understanding their requirements, providing solutions, and coordinating with internal teams to ensure smooth delivery service
  • Support senior team members in resolving client issues and maintaining high customer satisfaction
  • Improve customer satisfaction by assigning personnel to be stationed long-term at project sites when necessary
• Market Research and Analysis
  • Conduct research on market trends, competitor activities, and customer needs to assist in identifying potential business opportunities
• Expand the pool of execution partners
  • Identify and secure execution partners tailored to each client`s business characteristics to provide customized services.
  • Pre-arrange and secure equipment providers required for High & Heavy cargo operations.
  • Possess the necessary language skills to enable direct communication with drivers and EPC contractors
• Strategic Alignment with Headquarters
  • Collaborate closely with Korean Headquarters to understand and execute the global business strategy at the local level
  • Provide regular updates and reports on market trends, customer needs, and business performance to ensure alignment with corporate objectives
  • Act as the liaison between the local branch and headquarters, facilitating smooth communication and strategy implementation
• Reporting and Documentation
  • Maintain accurate records of sales activities, client interactions, and business development progress
  • Assist in preparing sales reports, forecasts, and performance summaries for senior management
• Collaboration with Operations and Finance
  • Work closely with the operations and finance teams to ensure that services are delivered efficiently and that financial goals are met
  • Coordinate with operations to manage freight shipments, resolve logistical challenges, and meet client expectations
• Manage the H&H team
  • As a team leader, striving to support and guide team members, create an environment where they can stay focused on their work.

$110,000 - $130,000 Per Year (Subject to Compensation Study Upon Candidate Selection)

• Medical Insurance
• Vision Insurance
• Health Care & Dependent Care Flexible Spending Accounts (FSA)
• Basic Life and AD&D as well as Short-Term & Long-Term Disability
• Paid Vacation, Holidays, and Sick leave
• Hospital and Critical Illness Insurance
• Wellness Program and Gym Reimbursement*
• 401(k) withGenerous Matching
• Quarterly Employee Lunches, Summer Refreshments, and Monthly Team Building Activities*
• Discretionary Bonuses*
• Tuition Reimbursement*

Benefits may vary by location. All benefits pursuant to Company policy.

• Intermediate MS Excel, Power Point, Word and database management
• General understanding of the Supply Chain Management and the logistics industry
• Understanding of the full range of Freight Forwarding services, including movement scheduling, monitor and control services, cost optimization, and various industry specific requirements
• Ability to establish business plan and proceed new business developments/projects
• Must be proficient with PCs

• H.S Diploma/G.E.D Required
• Bachelor's Degree Preferred
• 8 - 12 Years of Direct Experience in Supply Chain Management, Freight Forwarding, or Logistics
• 10 - 15 Years of Direct Experience in Supply Chain Management, Freight Forwarding, or Logistics
• 1 - 3 Years of Supervisory Experience Required

• Ability to sit in front of a desk and/or in front of the computer for long periods
• Repetitive use of hand/grasping product, writing, and typing
• Possibility of domestic travel - 10%
• Stand/walk
• Carry/lift up to 20 pounds

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Typical office environment with low-level noise exposure
• This position will be located in the Irvine, CA office
• Communication with employees and field partners will be primarily conducted via phone and email

The above statements are intended to describe the general nature of work performed by employees assigned to this position. They are not intended to be a complete list of all job duties performed by persons in the position. Glovis America reserves the right to revise or amend duties at any time as the needs of the company and requirements of the job change.

Glovis America, Inc. adheres to the equal employment opportunity guidelines set forth by federal, state, and local laws. The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.