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Assistant Customer Service Freight Forwarding Jobs in California

Alba Wheels Up

Senior Freight Coordinator

Los Angeles, CA · On-site

$49K - $74K/yr

Great customer service skills * Ability to work in a busy and fast paced environment Why You'll ... As our Freight Forwarding Specialist, you will have the opportunity to lead, all while supporting ...

UMAX Shipping

Freight Forwarder

City Of Industry, CA

$18 - $25/hr

Job Summary We as a freight forwarder / NVOCC are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process ...

UMAX Shipping

Freight Forwarder

Rowland Heights, CA · On-site

$18 - $25/hr

Vision insurance Job Summary We as a freight forwarder / NVOCC are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their ...

Weida Freight System, Inc.

Be Seen First

Import Coordinator

Compton, CA · On-site

$25 - $30/hr

We are seeking a detail-oriented and customer-focused Import Customer Service Representative with freight forwarding experience. The ideal candidate will handle the full import process for ocean and ...

FreightTAS

Sales/Operations

Hawthorne, CA

$60K - $80K/yr

... freight forwarding sales and operations in and ocean and air Strong operations and customer service skills Sales ability or a commercial mindset Highly organized, intelligent, and proactive Good ...

DSV A/S

Freight Forwarder, Air Export

Torrance, CA · On-site

$23.58 - $29.47/hr

... great customer experiences and high-quality services. As a global leader, our commitment to ... Experience in Freight Forwarding is highly desirable Skills & Competencies Mathematical Skills

Pro Systems Inc

Assistant/ Customer Service

Van Nuys, CA · On-site

$23/hr

Job Title Customer Service & Service Manager Assistant Company Pro Systems Inc. Location VAn Nuys CA Job Type Full-time Schedule * Monday to Friday * 7:30 AM - 4:00 PM Pro Systems Inc. is seeking a ...

Pro Systems Inc

Assistant/ Customer Service

Van Nuys, CA · On-site

$23/hr

Job Title Customer Service & Service Manager Assistant Company Pro Systems Inc. Location VAn Nuys CA Job Type Full-time Schedule * Monday to Friday * 7:30 AM - 4:00 PM Pro Systems Inc. is seeking a ...

DSV A/S

Freight Forwarder, Air Export

Torrance, CA · On-site

$23.58 - $29.47/hr

... communication with customers and third-party service providers. This role requires strong ... Experience in Freight Forwarding is highly desirable Skills & Competencies Mathematical Skills

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All JobsCustomer Service Freight Forwarding JobsAssistant Customer Service Freight Forwarding JobsAssistant Customer Service Freight Forwarding Jobs in California

Assistant Customer Service Freight Forwarding information

What is the difference between Assistant Customer Service Freight Forwarding vs Customer Service Representative?

AspectAssistant Customer Service Freight ForwardingCustomer Service Representative
Primary RoleSupports freight forwarding operations, handles shipment inquiries, and assists with logistics coordination.Provides general customer support, handles inquiries, and resolves issues across various industries.
Required SkillsKnowledge of freight processes, logistics, and shipping documentation.Strong communication, problem-solving, and customer service skills.
Work EnvironmentLogistics companies, freight forwarding firms, shipping departments.Retail, service industries, call centers, and corporate offices.
CertificationsOften requires familiarity with logistics certifications; not always mandatory.Typically no specific certifications required.

While both roles involve customer interaction, the Assistant Customer Service Freight Forwarding focuses on logistics and shipment support within freight forwarding companies, whereas the Customer Service Representative handles broader customer support across various sectors. The roles share skills like communication but differ in industry-specific knowledge and responsibilities.

What are the most commonly searched types of Customer Service Freight Forwarding jobs in California? The most popular types of Customer Service Freight Forwarding jobs in California are:
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Assistant Customer Service Freight Forwarding jobs near you

Senior Freight Coordinator

Alba Wheels Up

Los Angeles, CA • On-site

$49K - $74K/yr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 22 days ago

Job description

The Opportunity
Join us as a Freight Forwarding Specialist and play a pivotal role in shaping Alba Wheels Up International's future. This is your chance to drive strategic initiatives, influence key decisions, and deliver measurable results at the highest level.
Location: Los Angeles, CA
Company Mission & Values
Our mission is to ensure customer compliance with US Customs Regulations while coordinating efficient, timely movement of freight and information.
Our values guide our decision-making and shape a culture of accountability, growth, and customer-centricity:
  • Innovation: We encourage creative problem-solving and continuous improvement in every department. Employees are empowered to propose new ideas, adopt emerging technologies, and challenge the status quo to drive operational excellence.
  • Collaboration: Collaboration is at the heart of our success. Team members work cross-functionally, share knowledge openly, and support each other to achieve shared goals. Every role contributes to a culture of partnership and mutual respect.
  • Integrity: We pride ourselves on building a reputation of integrity, honesty and trust, while providing an unwavering focus on a high-quality customer experience for our clients.

What You'll Do
  • Receive, review and process import documentation from overseas agents/customers.
  • Follow up bookings received from overseas agents and customers, and ensure files are opened timely.
  • Handle bookings from oversees agents and coordinate the move to destination
  • Understand agent fees and pricing per client in order to process invoices accurately
  • Follow company protocol for billing a file
  • Update shipment status, issue arrival notice and obtain entry documents for customs entries. Communicate with customs brokers to confirm customs release status.
  • Arrange freight release with steamship lines and confirm cargo availability.
  • Respond in a timely manner to customer requests on shipment status by phone or email. Refer customers to your team leader/supervisor or manager when questions are beyond scope of responsibility.
  • Adhere to all domestic and international shipping regulations.
  • Advise team leader/supervisor/manager of any transaction problems and irregularities.
  • Perform any other related tasks as required or assigned by your supervisor or manager.
  • Responsible for reviewing respective team visual board (VB) to make sure files are handled timely. Ongoing audit of VB throughout the day
  • Understand and be able to assist in coordinator role when needed.

What You Bring
  • Must have a High School diploma, an Associate degree or higher is preferred.
  • A minimum of 4-5 years of freight forwarding experience in the ocean import department.
  • Proficient in Windows and Microsoft Office Suite, especially with Excel
  • Experience working with Cargowise is a plus
  • Must have a pro-active attitude and strong time management skills
  • Extremely detailed oriented and well organized
  • Must be a team player and also be able to work independently
  • Good communication skills (verbal and written)
  • Great customer service skills
  • Ability to work in a busy and fast paced environment

Why You'll Love It Here
  • Alba employees benefit from industry-leading health and wellness programs, financial planning resources, and continuous learning opportunities.
  • You'll have access to cutting-edge platforms and automation, enabling you to design resilient supply chains and deliver measurable results for customers.
  • Support from a team that celebrates growth & innovation.
  • Direct access to decision-makers & the ability to shape strategy.

What We Offer
  • Medical, Dental, Vision, Short-term Disability, 401K Matching, and advancement opportunities.
  • A leadership team that is wholly committed to innovation, integrity, and shared success.
  • Data-Driven Decision Making & Technology Adoption.
  • A culture of visionary thinking and bold decision-making.

Are you ready to make a direct impact on Alba's operational excellence in international logistics and customs compliance? As our Freight Forwarding Specialist, you will have the opportunity to lead, all while supporting both career and personal growth in a fast-paced environment with best-in-class facilities.
Pay Range: $49,000 - $74,000 per year

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