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Assistant Customer Service Freight Forwarding Jobs in California

Import Freight Forwarder

Carson, CA · On-site

$22 - $28.75/hr

Provide shipment updates and excellent customer service to clients * Arrange delivery appointments ... Experience in freight forwarding, logistics, or international shipping * Knowledge of air freight ...

Import Freight Forwarder

Long Beach, CA · On-site

$70K - $73K/yr

Provide shipment updates and excellent customer service to clients * Arrange delivery appointments ... Experience in freight forwarding, logistics, or international shipping * Knowledge of air freight ...

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Bilingual Freight Forwarding Operations (OP) Specialist Location: Orange County, CA Job Type ... exceptional customer service. Key Responsibilities * Shipment Execution: Handle end-to-end Air ...

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Bilingual Freight Forwarding Operations (OP) Specialist Location: Orange County, CA Job Type ... exceptional customer service. Key Responsibilities * Shipment Execution: Handle end-to-end Air ...

Posted today

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Bilingual Freight Forwarding Operations (OP) Specialist Location: Orange County, CA Job Type ... exceptional customer service. Key Responsibilities * Shipment Execution: Handle end-to-end Air ...

Posted today

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... to customer/oversea agent; 6, Arrange drayage, follow up empty return and bill extra charges timely; Requirements: 1, Minimum 1-year experience in international freight forwarder; 2, English ...

Job Summary We as a freight forwarder / NVOCC are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process ...

Showing results 21-40

Assistant Customer Service Freight Forwarding information

What is the difference between Assistant Customer Service Freight Forwarding vs Customer Service Representative?

AspectAssistant Customer Service Freight ForwardingCustomer Service Representative
Primary RoleSupports freight forwarding operations, handles shipment inquiries, and assists with logistics coordination.Provides general customer support, handles inquiries, and resolves issues across various industries.
Required SkillsKnowledge of freight processes, logistics, and shipping documentation.Strong communication, problem-solving, and customer service skills.
Work EnvironmentLogistics companies, freight forwarding firms, shipping departments.Retail, service industries, call centers, and corporate offices.
CertificationsOften requires familiarity with logistics certifications; not always mandatory.Typically no specific certifications required.

While both roles involve customer interaction, the Assistant Customer Service Freight Forwarding focuses on logistics and shipment support within freight forwarding companies, whereas the Customer Service Representative handles broader customer support across various sectors. The roles share skills like communication but differ in industry-specific knowledge and responsibilities.

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Import & Export Freight Forwarding Manager

360LION EXPRESS

Compton, CA

Full-time

Posted 10 days ago


Job description

Responsible for the overall business development, customer acquisition, pricing, negotiation, and project coordination for import and export freight forwarding business with the United States as the core market, covering US Latin America (Mexico, Brazil, Chile, etc.), China US, and other key international trade lanes, across air, ocean, and multimodal logistics, with full responsibility for revenue targets. Key Responsibilities Business Development & Sales Actively develop US-centered import and export freight forwarding businesses, including but not limited to: US Latin America (Mexico, Brazil, Chile, etc.),China US, Other international trade lanes related to the US Through calls, emails, LinkedIn, client visits, and industry events. Prepare freight quotations, negotiate contract terms, and manage Incoterms and payment conditions independently. Project & Operations Coordination Coordinate closely with operations teams to ensure smooth delivery and handle special cargo such as DG, batteries, oversized cargo, etc. Customer Relationship Management Maintain long-term customer relationships and identify upsell and cross-sell opportunities. Monitor market trends, carrier policies, port conditions, customs regulations, and pricing movements across US import and export trade lanes, and provide strategic recommendations on route development and business growth. Requirements • Minimum 5 years of experience in international freight forwarding or cross-border logistics • Strong knowledge of air, ocean, and multimodal logistics • Familiar with US import and export trade lanes, including US–Latin America and China–US routes • Solid understanding of Incoterms (EXW, FOB, CIF, DDP, etc.) • Proven ability to independently develop customers and close deals • Fluent business English for negotiation and client communication Why Join Us Direct access to US-centered import and export core routes with high growth and profit potential. #J-18808-Ljbffr