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Senior Customer Service Freight Forwarding Jobs in California

OEC Group

Freight Forwarding Sales Manager

Burlingame, CA · On-site

$80K - $120K/yr

We provide freight transportation, logistics, and information services to over 50,000 customers ... senior sales required. * Minimum 5 years' experience in the freight forwarding or logistics ...

OEC Group

Freight Forwarding Sales Manager

Cerritos, CA · On-site

$80K - $100K/yr

We provide freight transportation, logistics, and information services to over 50,000 customers ... senior sales required. * Minimum 5 years' experience in the freight forwarding or logistics ...

DSV A/S

Senior Freight Forwarder

Torrance, CA · On-site

Provide exceptional customer service by addressing client inquiries, concerns, and requests ... Professional certifications in freight forwarding, such as from the International Air Transport ...

OEC Group

Freight Forwarding Sales Manager

Burlingame, CA · On-site

$80K - $120K/yr

We provide freight transportation, logistics, and information services to over 50,000 customers ... senior sales required. * Minimum 5 years' experience in the freight forwarding or logistics ...

OEC Group

Freight Forwarding Sales Manager

Cerritos, CA · On-site

$80K - $100K/yr

We provide freight transportation, logistics, and information services to over 50,000 customers ... senior sales required. * Minimum 5 years' experience in the freight forwarding or logistics ...

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Senior Customer Service Freight Forwarding information

What is a senior customer service freight forwarding professional?

A Senior Customer Service Freight Forwarding professional is an experienced specialist responsible for managing and coordinating the shipment of goods across international and domestic borders. They handle customer inquiries, resolve issues, and ensure seamless logistics operations from pickup to delivery. These professionals work closely with clients, carriers, and customs agents to provide tailored solutions, troubleshoot problems, and optimize the supply chain process. Their seniority means they also mentor junior staff and may oversee large or complex accounts.

What are the key skills and qualifications needed to thrive as a senior customer service freight forwarding professional?

To thrive as a Senior Customer Service Freight Forwarding professional, you need in-depth knowledge of international shipping regulations, logistics processes, and experience in freight forwarding, often supported by relevant certifications or a background in supply chain management. Familiarity with transportation management systems (TMS), customer relationship management (CRM) software, and documentation platforms is typically required. Strong communication, problem-solving abilities, and attention to detail help you build client trust and efficiently handle complex shipments. These skills are crucial to ensure smooth logistics operations, regulatory compliance, and superior customer satisfaction in a dynamic global marketplace.

What are some common challenges faced by senior customer service professionals in freight forwarding, and how can they be addressed?

Senior Customer Service professionals in Freight Forwarding often encounter challenges such as managing complex shipments, coordinating across multiple international stakeholders, and resolving unexpected delays or customs issues. Success in this role requires strong problem-solving skills, adaptability, and effective communication with clients, carriers, and internal teams. Building solid relationships and staying up-to-date with industry regulations help mitigate risks and ensure customer satisfaction. Leveraging technology for shipment tracking and documentation can also streamline processes and reduce errors.

What is the difference between Senior Customer Service Freight Forwarding vs Customer Service Freight Forwarding?

AspectSenior Customer Service Freight ForwardingCustomer Service Freight Forwarding
ResponsibilitiesOversees complex client accounts, mentors staff, manages escalationsHandles daily customer inquiries, processes shipments, provides basic support
CredentialsExperience in freight forwarding, industry certifications often preferredEntry-level experience, customer service skills
Work EnvironmentTeam leadership, coordination with multiple departmentsFrontline customer support, communication with clients and carriers

The main difference is that Senior Customer Service Freight Forwarding roles involve leadership, complex account management, and strategic oversight, while Customer Service Freight Forwarding focuses on day-to-day client support and shipment processing. Senior roles require more experience and industry knowledge, whereas entry-level positions emphasize customer interaction skills.

What are the most commonly searched types of Customer Service Freight Forwarding jobs in California?

The most popular types of Customer Service Freight Forwarding jobs in California are:

What are popular job titles related to Senior Customer Service Freight Forwarding jobs in California?

For Senior Customer Service Freight Forwarding jobs in California, the most frequently searched job titles are:

What job categories do people searching Senior Customer Service Freight Forwarding jobs in California look for?

The top searched job categories for Senior Customer Service Freight Forwarding jobs in California are:

What cities in California are hiring for Senior Customer Service Freight Forwarding jobs?

Cities in California with the most Senior Customer Service Freight Forwarding job openings:

Senior Customer Service Freight Forwarding jobs near you
Infographic showing various Senior Customer Service Freight Forwarding job openings in California as of July 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution.

Senior Freight Forwarding Operations and Customer Service Agent - Ocean Exports

DP World

Carson, CA • On-site

$80 - $110/hr

Other

Re-posted 3 days ago

DP World rating

5.8

Company rating: 5.8 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

336th of 365 rated logistics

Job description

Senior Freight Forwarding Operations and Customer Service Agent - Ocean Exports

Carson, CA, United States

Job Description

We are the leading provider of worldwide smart end-to-end supply chain & logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain – from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions.

Freight Forwarding Operations and Customer Service Agent - Ocean Exports will build and maintain strong relationships with key customers, addressing their concerns, resolving issues, and ensuring their satisfaction. Continuously assess customer needs, market trends, and competitors to enhance service offerings and maintain a competitive edge.

KEY ACCOUNTABILITIES
  • Manage file creation and all services associated with freight forwarding and logistics
  • Assist with account start-up. Liaison with sales to ensure required documentation/information needed for the SOP are provided
  • Monitor/audit files weekly for compliance of estimate input, profit margin setting and timely invoicing
  • Assist clients in their day-by-day requests related to export/import documentation in order to ensure proper execution to the transportation files
  • Provide clients with complete Flight/Sailing details in order to ensure proper flow in information is guaranteed
  • Liaise with Airlines/Ocean lines in order to procure the best possible solutions (capacity and cost) to be utilized upon execution of transportation files
  • Liaise with DPW internal Network and external Partner Agents in order to guarantee the best possible service assistance
  • Act quickly upon possible emergency situations that may arise within the life of an Air/Ocean file
  • Network with your fellow Operations colleagues to ensure proper support is given in case of workflow overload
QUALIFICATIONS, EXPERIENCE AND SKILLS
  • At least 3 years of relevant and recent experience in Freight Forwarding Operations and Customer Service
  • Graduate in any field

Freight Forwarding experience is mandatory

Please note: This position does not offer sponsorship for employment visas. Applicants must be legally authorized to work in the United States without sponsorship now or in the future.

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.

By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.

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