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Assistant Citrix Jobs in Michigan (NOW HIRING)

XFER Communications, Inc.

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Service Desk Technician

Livonia, MI · On-site

$17 - $22/hr

Configure and support VPN, Terminal Services, and Citrix environments. * Disaster Recovery: Assist in backup and recovery solutions to protect client data. * Monitoring: Use our Remote Monitoring and ...

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XFER Communications, Inc.

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Service Desk Technician

Ann Arbor, MI · On-site

$17 - $22/hr

Configure and support VPN, Terminal Services, and Citrix environments. * Disaster Recovery: Assist in backup and recovery solutions to protect client data. * Monitoring: Use our Remote Monitoring and ...

New

XFER Communications, Inc.

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Service Desk Technician

Detroit, MI · On-site

$17 - $22/hr

Configure and support VPN, Terminal Services, and Citrix environments. * Disaster Recovery: Assist in backup and recovery solutions to protect client data. * Monitoring: Use our Remote Monitoring and ...

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XFER Communications, Inc.

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Service Desk Technician

Detroit, MI · On-site

$17 - $22/hr

Configure and support VPN, Terminal Services, and Citrix environments. * Disaster Recovery: Assist in backup and recovery solutions to protect client data. * Monitoring: Use our Remote Monitoring and ...

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Assistant Citrix information

Is Citrix a good career?

A career as an Assistant Citrix involves supporting and managing Citrix virtualization and networking solutions, which are widely used in enterprise IT environments. It requires technical skills in systems administration, networking, and familiarity with Citrix tools, and can offer opportunities for growth in IT infrastructure roles. The role is generally stable and in demand as organizations continue to adopt virtualization technologies.

What does Citrix stand for?

Citrix is a technology company that provides virtualization, networking, and remote access solutions. In the context of an Assistant Citrix role, understanding Citrix's products helps in managing virtual desktops and application delivery environments effectively.

What are Assistant Citrix roles?

Assistant Citrix roles typically involve supporting the administration, maintenance, and troubleshooting of Citrix environments. Individuals in this position assist senior Citrix administrators by helping manage virtual applications and desktops, ensuring smooth user access, and resolving technical issues. They may also help with system monitoring, software updates, and user account management. This job is ideal for those with a foundational understanding of IT systems and a desire to build expertise in Citrix technologies.

What is the role of IT assistant?

An IT assistant supports the organization's technology infrastructure by troubleshooting hardware and software issues, assisting with network setup, and maintaining computer systems. They often work with tools like ticketing systems and may hold certifications such as CompTIA A+ to perform their duties effectively.

What is the difference between Assistant Citrix vs Citrix Support Specialist?

AspectAssistant CitrixCitrix Support Specialist
CertificationsBasic Citrix certifications (e.g., CCA-V)Advanced Citrix certifications (e.g., CCP-V)
Work EnvironmentAssists with daily Citrix environment tasks, often in support teamsProvides technical support and troubleshooting for Citrix environments
Employer & IndustryIT support teams in various industriesIT support and infrastructure teams in enterprise environments

The Assistant Citrix role typically involves supporting and assisting with Citrix environment tasks, often requiring basic certifications. In contrast, a Citrix Support Specialist handles more complex troubleshooting and technical support, often with advanced certifications. Both roles are essential in IT support teams, but the Support Specialist usually has a deeper technical focus and responsibility.

What are some common challenges faced by an Assistant Citrix administrator, and how can they be addressed?

As an Assistant Citrix administrator, you may encounter challenges such as troubleshooting user access issues, managing virtual desktop performance, and staying updated with the latest Citrix updates and patches. These challenges can be addressed by developing strong problem-solving skills, becoming proficient with Citrix management tools, and maintaining good communication with end users and senior IT staff. Regularly documenting procedures and keeping up with industry best practices can also help you effectively manage day-to-day responsibilities and support a stable virtual environment.

What are Citrix skills?

Citrix skills for an Assistant Citrix role include knowledge of Citrix virtualization and networking technologies such as Citrix Virtual Apps and Desktops, Citrix ADC, and Citrix Endpoint Management. Proficiency in configuring, troubleshooting, and maintaining Citrix environments, along with understanding of related protocols and security practices, is essential. Certifications like Citrix Certified Associate (CCA) can also enhance a candidate's qualifications.

What are the key skills and qualifications needed to thrive as an Assistant Citrix Administrator, and why are they important?

To thrive as an Assistant Citrix Administrator, you need a solid understanding of Citrix environments, basic networking, and troubleshooting skills, often backed by relevant IT certifications or coursework. Familiarity with Citrix tools such as Citrix Virtual Apps and Desktops, Citrix Studio, and experience with Windows Server environments are typically required. Strong problem-solving abilities, attention to detail, and effective communication skills help in collaborating with teams and supporting end users. These skills ensure the smooth operation, maintenance, and support of Citrix systems, which are vital for secure and efficient remote access within organizations.
What are the most commonly searched types of Citrix jobs in Michigan? The most popular types of Citrix jobs in Michigan are:
What are popular job titles related to Assistant Citrix jobs in Michigan? For Assistant Citrix jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Assistant Citrix jobs in Michigan look for? The top searched job categories for Assistant Citrix jobs in Michigan are:
What cities in Michigan are hiring for Assistant Citrix jobs? Cities in Michigan with the most Assistant Citrix job openings:
Assistant Citrix jobs near you
Service Desk Technician

Service Desk Technician

XFER Communications, Inc.

Livonia, MI • On-site

$17 - $22/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 23 hours ago

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Job description

Build Your IT Career with XFER Communications

Are you passionate about technology and ready to take the next step in your IT career? At XFER Communications, we provide businesses with the technology solutions they need to succeed. From cloud services to cybersecurity, our team delivers the expertise that keeps organizations secure, efficient, and connected.


We are looking for a Service Desk Technician to join our team in Livonia, MI. This is a client-facing role where you will be the first point of contact for technical support. The position is on-site to start, with a hybrid option available after the initial training period.


This is not just another IT support role. It is a career pathway. We provide training, mentorship, and opportunities to advance into roles such as Project Lead, Network Engineer, or Account Manager.

What You Will Do Day-to-Day

You will handle a wide variety of IT support tasks that make a real difference for our clients:

  • End-User Support: Troubleshoot issues with Microsoft Office 365, Windows operating systems, printers, and business applications.
  • Network Assistance: Provide basic WAN and LAN connectivity support, including routers, firewalls, and security devices.
  • Remote Access: Configure and support VPN, Terminal Services, and Citrix environments.
  • Disaster Recovery: Assist in backup and recovery solutions to protect client data.
  • Monitoring: Use our Remote Monitoring and Management (RMM) tools to proactively respond to system alerts.
  • Ticketing and Documentation: Enter, update, and maintain detailed records of all client interactions in our ConnectWise PSA ticketing system.
  • Customer Communication: Keep clients informed on the status of their requests, planned changes, and any outages.

Additional Responsibilities

  • Collaborate with senior engineers on escalated issues.
  • Work with the Service Desk Dispatcher to prioritize and route requests.
  • Continuously look for ways to improve customer service and client satisfaction.
  • Enter time and expenses accurately in tickets.
  • Stay current on new technologies and certifications.

What Success Looks Like

The right candidate will:

  • Handle requests with speed, accuracy, and professionalism.
  • Build trust with clients through clear communication and problem-solving.
  • Adapt quickly to changing priorities in a fast-paced environment.
  • Take initiative to learn and grow within the role.

Qualifications and Skills

We are looking for someone who has:

  • 1–2 years of IT support experience (or equivalent technical training).
  • Familiarity with Windows desktop and server environments and Microsoft 365.
  • Knowledge of networking basics (IP addressing, DNS, firewalls, etc.).
  • Strong troubleshooting and diagnostic skills.
  • Customer service skills, with clear and patient communication.
  • Ability to manage multiple tickets without losing attention to detail.
  • Motivation to grow into advanced IT and account management roles.

Bonus Skills (Not Required, but Great to Have):

  • Experience with ConnectWise, or other PSA and RMM tools.
  • Certifications such as CompTIA A+, Network+, or Microsoft Fundamentals.
  • Previous MSP (Managed Service Provider) experience.

Why Work at XFER?

  • Career Growth: Designed as a stepping stone into engineering, project leadership, and account management roles.
  • Training and Mentorship: Learn directly from senior engineers, project leads, and technical account managers.
  • Impact: Every ticket you resolve helps a business operate better and more securely.
  • Culture: Collaborative team that values problem-solvers, not box-checkers.
  • Hybrid Flexibility: After training, balance in-office collaboration with remote work.

Job Details

  • Location: Livonia, MI (Hybrid after training)
  • Job Type: Full-Time
  • Schedule: Monday to Friday, standard business hours
  • On-Call: Participation in an on-call emergency support rotation is required
  • Compensation: Competitive salary based on experience, plus benefits package (health, dental, vision, 401k, PTO, certifications support)

Company Description

XFER Communications is the leading provider of voice and data solutions to business customers in Southeast Michigan. We are a rapidly growing company that puts our customers first while using technology to solve their business needs. We are looking for new team members that are willing to learn and grow in an exciting fast paced environment.