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Assistant Citrix Jobs in Michigan (NOW HIRING)

TEKsystems

Service Desk Representative

Detroit, MI

$22/hr

Service Desk Representatives assist with safeguarding the security of the organization by following ... Citrix Top Skills Details service desk,emr Additional Skills & Qualifications - 3 or more years of ...

TEKsystems

Service Desk Representative

Ann Arbor, MI · Hybrid

$22/hr

... Citrix Applications, Active Directory, Webex, VPN technologies, Duo multi-factor authentication ... Service Desk Representatives assist with safeguarding the security of the organization by following ...

TEKsystems

Service Desk Representative

Ann Arbor, MI · Hybrid

$22/hr

... Citrix Applications, Active Directory, Webex, VPN technologies, Duo multi-factor authentication ... Service Desk Representatives assist with safeguarding the security of the organization by following ...

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Assistant Citrix information

What is an assistant Citrix?

Assistant Citrix roles typically involve supporting the administration, maintenance, and troubleshooting of Citrix environments. Individuals in this position assist senior Citrix administrators by helping manage virtual applications and desktops, ensuring smooth user access, and resolving technical issues. They may also help with system monitoring, software updates, and user account management. This job is ideal for those with a foundational understanding of IT systems and a desire to build expertise in Citrix technologies.

What is the difference between Assistant Citrix vs Citrix Support Specialist?

AspectAssistant CitrixCitrix Support Specialist
CertificationsBasic Citrix certifications (e.g., CCA-V)Advanced Citrix certifications (e.g., CCP-V)
Work EnvironmentAssists with daily Citrix environment tasks, often in support teamsProvides technical support and troubleshooting for Citrix environments
Employer & IndustryIT support teams in various industriesIT support and infrastructure teams in enterprise environments

The Assistant Citrix role typically involves supporting and assisting with Citrix environment tasks, often requiring basic certifications. In contrast, a Citrix Support Specialist handles more complex troubleshooting and technical support, often with advanced certifications. Both roles are essential in IT support teams, but the Support Specialist usually has a deeper technical focus and responsibility.

What are some common challenges faced by an assistant Citrix, and how can they be addressed?

As an Assistant Citrix administrator, you may encounter challenges such as troubleshooting user access issues, managing virtual desktop performance, and staying updated with the latest Citrix updates and patches. These challenges can be addressed by developing strong problem-solving skills, becoming proficient with Citrix management tools, and maintaining good communication with end users and senior IT staff. Regularly documenting procedures and keeping up with industry best practices can also help you effectively manage day-to-day responsibilities and support a stable virtual environment.

What are the key skills and qualifications needed to thrive as an assistant Citrix?

To thrive as an Assistant Citrix Administrator, you need a solid understanding of Citrix environments, basic networking, and troubleshooting skills, often backed by relevant IT certifications or coursework. Familiarity with Citrix tools such as Citrix Virtual Apps and Desktops, Citrix Studio, and experience with Windows Server environments are typically required. Strong problem-solving abilities, attention to detail, and effective communication skills help in collaborating with teams and supporting end users. These skills ensure the smooth operation, maintenance, and support of Citrix systems, which are vital for secure and efficient remote access within organizations.
What are the most commonly searched types of Citrix jobs in Michigan? The most popular types of Citrix jobs in Michigan are:
What are popular job titles related to Assistant Citrix jobs in Michigan? For Assistant Citrix jobs in Michigan, the most frequently searched job titles are:
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What cities in Michigan are hiring for Assistant Citrix jobs? Cities in Michigan with the most Assistant Citrix job openings:
Assistant Citrix jobs near you

Level 1 IT Support Technician

UBX Cloud

Madison Heights, MI • On-site

$36K/yr

Full-time

PTO

Posted 7 days ago

Job description

About the Position

UBX Cloud is looking for a Level 1 IT Support Technician to join our technical support team. This is an entry-level position focused on desktop support, client service, and troubleshooting common hardware and software issues.

The technician will work closely with senior engineers and receive hands-on experience with cloud infrastructure, virtualization, backups, and other advanced technologies. This position offers opportunities for technical training, professional development, and advancement into a Systems Engineer role.

Responsibilities

  • Provide remote and in-person desktop support for client users.
  • Respond to support requests and provide timely updates through our ticketing system.
  • Set up and configure desktops, laptops, monitors, printers, scanners, and other equipment.
  • Install, update, and troubleshoot Windows operating systems and business applications.
  • Troubleshoot hardware, software, connectivity, printing, scanning, email, and user-access issues.
  • Support users working in Microsoft 365, Citrix, Remote Desktop Services, and cloud-hosted environments.
  • Create and manage user accounts, passwords, permissions, and security groups.
  • Assist with employee onboarding and offboarding, including workstation setup and account access.
  • Perform basic Active Directory and Microsoft 365 administrative tasks.
  • Assist senior engineers with server updates, maintenance, migrations, and infrastructure projects.
  • Help monitor backups and participate in scheduled backup and disaster-recovery testing.
  • Gain experience with Veeam, VMware, Hyper-V, OpenStack, and other cloud technologies.
  • Participate in client calls, internal meetings, and technical training.
  • Document troubleshooting steps and procedures in the company’s internal knowledge base.
  • Escalate complex technical issues to senior engineers when appropriate.
  • Follow UBX Cloud’s security, documentation, and customer-service standards.

Required Qualifications

  • High school diploma or equivalent.
  • Basic understanding of Windows computers, common business applications, and computer hardware.
  • Basic knowledge of Microsoft 365 applications.
  • Strong troubleshooting and problem-solving skills.
  • Strong written and verbal communication skills.
  • Customer-focused attitude and willingness to help.
  • Ability to manage multiple support requests and follow established procedures.
  • Ability to document work clearly and accurately.
  • Willingness to learn new technologies and accept coaching from senior engineers.

Preferred Qualifications

  • Up to one year of experience in desktop support, help desk, IT support, or a related position.
  • Technical education, training, internship, or hands-on IT experience.
  • Basic familiarity with Active Directory, networking, VPNs, or remote-support tools.
  • Familiarity with Citrix, VMware, Hyper-V, Veeam, or cloud-hosted environments.
  • CompTIA A+, Network+, Microsoft, or similar certifications are preferred but not required.

What We Are Looking For

  • Dependable and professional.
  • Strong attention to detail and follow-through.
  • Comfortable communicating with clients and coworkers.
  • Able to work independently and as part of a technical team.
  • Interested in building a long-term career in IT and cloud technology.

Compensation and Benefits

  • $36,000–$40,000 annually, based on experience and qualifications.
  • Employee benefits package.
  • Paid time off (PTO).
  • Technical training and professional development.
  • Opportunities for advancement into a Systems Engineer role.