ZipRecruiter

Log In

1

Assistant Bdc Manager Jobs in Indiana (NOW HIRING)

Northedge Steel

Be Seen First

Business Development Center Agent

Yorktown, IN · On-site

$18 - $22/hr

Position Summary The BDC Agent serves as the first point of contact for many customers and supports ... Answer incoming phone calls and assist customers with inquiries. * Welcome and assist visitors ...

Circle Buick GMC Hummer EV

$50K - $75K/yr

Appointment Coordinator/ Administrative Assistant: Full Time Position COVID precautions in practice ... Calendar management for sales appointments via management platform * Respond quickly to internet ...

previous page

Showing results 41-60

All JobsBdc JobsAssistant Bdc Manager JobsAssistant Bdc Manager Jobs in Indiana

Assistant Bdc Manager information

What are common challenges faced by an assistant BDC manager in a dealership setting?

As an Assistant BDC Manager, you may encounter challenges such as maintaining high response rates to customer inquiries, ensuring consistent follow-up by the team, and adapting to evolving technology platforms used for customer relationship management. Balancing administrative tasks with coaching and motivating your BDC representatives can also be demanding. Effective communication and adaptability are key to overcoming these obstacles and driving team performance in a fast-paced dealership environment.

What skills and qualifications are needed to be an assistant BDC manager?

To thrive as an Assistant BDC Manager, you need strong organizational, sales, and customer service skills, often supported by experience in automotive or call center environments. Familiarity with CRM software, phone systems, and lead management tools is typically required. Excellent communication, leadership, and problem-solving abilities help you motivate teams and build customer trust. These competencies are crucial for maximizing lead conversion, ensuring smooth operations, and driving business growth in a competitive market.

What is an assistant BDC manager?

Assistant BDC Managers are professionals who support the Business Development Center (BDC) operations in automotive dealerships or similar businesses. They help oversee the BDC team, manage customer leads, monitor performance metrics, and ensure effective communication between customers and the sales team. Their role often includes training staff, assisting with scheduling, and implementing strategies to improve customer engagement and sales opportunities. Assistant BDC Managers play a key part in maintaining high customer satisfaction and achieving sales goals.
What are popular job titles related to Assistant Bdc Manager jobs in Indiana? For Assistant Bdc Manager jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Assistant Bdc Manager jobs in Indiana look for? The top searched job categories for Assistant Bdc Manager jobs in Indiana are:
What cities in Indiana are hiring for Assistant Bdc Manager jobs? Cities in Indiana with the most Assistant Bdc Manager job openings:
Assistant Bdc Manager jobs near you

Service Scheduler (Part-Time)

Romain Cross Pointe Auto Park

Evansville, IN

$14.25 - $18.25/hr

Part-time

Re-posted 3 days ago

Job description

Description

 PURPOSE OF JOB:  This is an individual contributor position that is responsible for taking incoming calls promptly and professionally and for assisting customers with coordinating automotive service appointments or locating the proper personnel to assist them. Ensures that Business Development Center (BDC) departmental  goals are achieved on a monthly basis.

The minimum hours are Monday- 4 pm- 7 pm, Thursday, 4 pm- 7pm and Saturdays, 1 pm - 6pm. I can provide more hours if needed.

JOB DUTIES:

Process Incoming Service Appointment Requests:

  • Promptly and professionally assist customers contacting the BDC for service appointments.
  • Follow the requirements of the Romain Service Process to schedule appointments. When setting the appointment, verify the customer's name, address, telephone numbers (home, work and/or cell), e-mail address and information on the vehicle to be serviced such as the year, make, and model vehicle year, as well as the type(s) of service that needs to be completed during the service appointment. Also checks Vehicle Identification Numbers (VINs) for open recalls in the designated software system(s).
  • Promptly and accurately enter appointments into the designated software system(s).
  • Follow company guidelines and scripts for answering the phone, setting appointments, follow-ups, etc.
  • Take appointment calls, estimation calls, open recall calls, and overflow for updates, etc.  Most technical calls and status calls should be transferred to the appropriate Assistant Service Manager (ASM).

General

  • Ensure prompt and regular attendance.
  • Perform other appropriate duties as may be assigned by Management.
  • Travel as business needs may require.

Quality & Continuous Improvement

  • Personally commit to quality in all aspects of work.
  • Provide "World Class Customer Service" for internal and external customers.
  • Communicate and exemplify the Company's Mission Statement, Vision Statement, Values, and Philosophy.

Requirements

 Education:

  • High school diploma/equivalent is minimally required.

Experience:

  • Prior professional work experience managing multi-line phone systems is preferred.

Other Knowledge, Skills, Abilities & Competencies:

  • Strong customer service orientation.
  • Strong attention to detail skills.
  • Strong verbal, written, and active listening skills.
  • Maintain a professional, well-groomed personal appearance.
  • Demonstrate an outgoing personality with a courteous and professional presence.
  • Ability to multitask in a fast-paced business environment and adjust to competing priorities.
  • Strong organizational skills.
  • Ability to maintain confidentiality.
  • Strong interpersonal abilities to deal effectively with customers and business contacts at all levels.
  • Strong computer skills, including proficiency with Microsoft Office.
  • Ability to work independently, without constant supervision.
  • Possess a working knowledge of basic office equipment, such as printers, copiers, faxes, scanners.
  • Must possess and continuously maintain a valid driver's license with an acceptable driving record.

This does not necessarily list all responsibilities, duties, requirements, or efforts associated with the job.  While this list is intended to be an accurate reflection of the job, the company reserves the right to review and modify as circumstances or business needs require.

Apply