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Aspect Dialer information

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$11K

$34.8K

$38.5K

How much do aspect dialer jobs pay per year?

As of Jun 7, 2026, the average yearly pay for aspect dialer in the United States is $34,753.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,000.00 and $37,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Aspect Dialer Administrator, and why are they important?

To thrive as an Aspect Dialer Administrator, you need a solid understanding of call center operations, database management, and telephony concepts, typically supported by experience in IT or telecommunications. Familiarity with Aspect Unified IP, predictive dialing systems, and relevant certifications (such as Aspect Certified Professional) are highly valuable. Strong analytical skills, attention to detail, and effective communication help in troubleshooting and optimizing campaigns. These competencies are essential for ensuring efficient outbound calling operations, maximizing productivity, and maintaining compliance.

What is an Aspect Dialer?

An Aspect Dialer is an automated outbound calling system used primarily in call centers to efficiently manage and streamline the process of contacting large numbers of customers or prospects. It automatically dials phone numbers from a list and connects answered calls to available agents, reducing idle time and increasing productivity. Aspect Dialers can support various dialing modes, such as predictive, progressive, and preview dialing, depending on the needs of the business. They also often integrate with CRM systems and provide reporting and analytics to monitor performance.

What are some common challenges faced by Aspect Dialer operators and how can they be addressed?

Aspect Dialer operators often encounter challenges such as managing high call volumes, maintaining accurate call records, and adapting to frequently updated scripts or campaign objectives. Additionally, they may experience pressure to meet performance metrics like call connect rates and lead conversions. Addressing these challenges involves staying organized, utilizing the dialer's automation features effectively, participating in regular team training sessions, and maintaining open communication with supervisors and colleagues to share best practices and resolve issues quickly.

What is the difference between Aspect Dialer vs Call Center Agent?

Aspect DialerCall Center Agent
Specializes in configuring and managing automated dialing systemsHandles inbound and outbound customer calls, providing support and information
Requires knowledge of dialer software, telephony systems, and scriptingRequires communication skills, product knowledge, and customer service experience
Work environment often includes technical setup and system monitoringWork environment involves direct customer interaction, often in call centers
Employer: telecommunication companies, BPOs, or sales organizationsEmployer: customer service centers, sales organizations, or support teams

While Aspect Dialer professionals focus on managing and optimizing automated dialing systems, Call Center Agents are primarily engaged in direct customer communication. Both roles are essential in call center operations but serve different functions within the customer engagement process.

More about Aspect Dialer jobs
What states have the most Aspect Dialer jobs? States with the most job openings for Aspect Dialer jobs include:
What job categories do people searching Aspect Dialer jobs look for? The top searched job categories for Aspect Dialer jobs are:
Aspect Dialer jobs near you
Infographic showing various Aspect Dialer job openings in the United States as of May 2026, with employment types broken down into 74% Full Time, 13% Part Time, and 13% Contract. Highlights an 100% In-person job distribution, with an average salary of $34,753 per year, or $16.7 per hour.
Avaya Aspect Dialer

Avaya Aspect Dialer

EROS Technologies, Inc.

Dallas, TX

Contractor

Posted 9 days ago

Job description

Company Description

EROS Technologies was founded with a simple motive of offering the clients exactly what they want, how they want and when they want it. By leveraging for its clients its technological edge and right-sourcing advantage, EROS in a short period of time has grown to become one of the most trusted strategic technology partners. Treating every client as the top priority, we customize our solutions and services to align with the unique needs of each client.

Job Description

Position: - Avaya Aspect Dialer

Location: - Dallas, TX

Joining Mode: - 6+ Month Contract

Job Description:-

Experience in technical support for High Volume Enterprise deployment of ALM/UIP Systems is highly desired. This includes Monitoring and trouble shooting.
Extensive Technical and administrative knowledge in Aspect products specifically ACD,ALM, UIP, AQM and CallMiner
Knowledge and Experience in Contact Center ACD integration on platforms such as Avaya, Genesys, and Cisco
Practical experience of solution deployments involving contact center solutions including Cisco ICM, IVR, NICE Call Recording, and AcmePacket Session Border Controllers
Key Responsibilities
Lead installation/deployment effort with the vendor and document technical details (HLD, LLD, BRD and PAR documents)
Build and document Test Plan, Test Cases against requirements.
Good presentations skills, to support Client Manager for preparation of presentation deck.
Excellent communications skills written and verbal
Problem solving techniques
Effectively present technical information clearly and concisely
Documentation - Functional Specifications and Technical References.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Eros Technologies logo

About Eros Technologies

Sourced by ZipRecruiter

We create a culture that inspires us to work smart, together. Experience Eros is dedicated to delivering services to all our Fortune 100 to Fortune 500, SME, and Enterprise customers in the USA, Canada, and India. Eros Technologies is a leading Global Consulting and IT services company, offering a wider variety of solutions customized to the needs of demanding industries and diversified business environments. We help clients move forward in every part of their businesses, from strategic planning to day-to-day operations by enhancing our consulting and outsourcing expertise with alliances and other capabilities. Eros can mobilize the right people, skills, and technologies to help its clients improve their performances. We create Solutions with the aim of increasing your organization’s efficiency, productivity, and profits.

Industry

Human resources consulting services

Company size

1,001 - 5,000 Employees

Headquarters location

Lewes, DE, US

Year founded

2015

Social media

Facebook

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