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Application Support Jobs in Toronto, ON (NOW HIRING)

Guru Studio

General Application

Toronto, ON · On-site

Feel free to send us your application, specifying what position you want, and tell us why you're a ... We are proud to support philanthropic initiatives that support our local and global community ...

Citi

Applications Support Group Manager

Mississauga, ON

CA$145K - CA$217K/yr

The Apps Support Group Manager is accountable for management of complex/critical/large professional ... Guide development teams on application stability and supportability improvements. Formulate and ...

Pacer Group

API Support Analyst

Toronto, ON · Hybrid

BFSI Application Deadline: Sept. 30th, 2026 SKILLS REQUIRED: Bilingual communication skills (English & French). Experience5+ years of application support experience| including API and integration ...

Citi

Equites Pre-Trade Production Support

Mississauga, ON · Hybrid

CA$94K - CA$141K/yr

Provide timely and effective L1/L2 application support for the Equities Derivatives trading desk, ensuring all issues are logged, tracked, and resolved in line with SLAs. Troubleshoot and resolve ...

Scotiabank

Technical support Analyst

Toronto, ON · On-site

Provide after-hours support via an on-call pager on a rotational basis for production incidents, application releases during a maintenance windows and other maintenance activities. * Lead or support ...

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All JobsApplication Support JobsApplication Support Jobs in Toronto, ON

Application Support information

See Toronto, ON salary details

$10

$35

$63

How much do application support jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for application support in Toronto, ON is $35.32, according to ZipRecruiter salary data. Most workers in this role earn between $22.71 and $41.52 per hour, depending on experience, location, and employer.

What does an application support do?

Application support employees manage the usability of a program for their employer and clients. There are various roles that provide service for a particular software, and the specific job duties vary. For example, application support analysts or specialists are often the first points of contact for clients having issues with the program. They determine the problem the customer has and attempts to fix it. This is similar to a customer service role, but application support jobs often involve technical skills and database management. If they are unable to fix the problem, they transfer the client to application support leads or another supervisor to handle. Engineers or developers in this field help clients adjust the software to better meet their needs or resolve current problems they are facing when using the program.

What are application support roles?

Application Support roles involve assisting users and organizations in resolving issues related to software applications. This typically includes troubleshooting technical problems, providing guidance on software usage, performing routine maintenance, and escalating more complex issues to development teams. Application Support professionals ensure that applications run smoothly and meet business needs. They often act as a bridge between end-users and IT departments, ensuring rapid problem resolution and minimizing downtime.

What are the key skills and qualifications needed to thrive as an application support specialist, and why are they important?

To thrive as an Application Support Specialist, you need strong problem-solving skills, a solid understanding of software applications, and often a degree in computer science or a related field. Familiarity with ticketing systems, SQL databases, and commonly used IT service management tools like ServiceNow is typically required. Excellent communication, patience, and the ability to work under pressure help you effectively address user concerns and collaborate with technical teams. These skills ensure timely resolution of issues, minimize downtime, and maintain high levels of user satisfaction.

How does an application support professional typically collaborate with development and IT teams to resolve complex issues?

Application Support professionals act as a crucial link between end-users, development, and IT infrastructure teams. When complex issues arise, they gather detailed information from users, replicate problems, and escalate unresolved technical issues to developers while providing clear documentation. They also coordinate with IT teams to ensure that system dependencies, configurations, or server-related matters are addressed. Regular communication and participation in cross-functional meetings help ensure that issues are resolved efficiently and that system improvements are implemented based on user feedback.

What is the difference between Application Support vs Help Desk Support?

AspectApplication SupportHelp Desk Support
CredentialsIT certifications, technical skillsBasic IT knowledge, customer service skills
Work EnvironmentFocused on specific applications, technical troubleshootingGeneral IT issues, user support across multiple systems
Employer & IndustryTech companies, software firms, enterprise ITAny organization with IT needs, including small businesses
Search & Comparison IntentUnderstanding technical roles, specialized supportGeneral IT support, user assistance

Application Support involves specialized technical troubleshooting and maintenance of specific software applications, often requiring technical certifications. Help Desk Support provides broader user assistance for various IT issues, focusing on customer service and basic troubleshooting. While both roles support IT users, Application Support is more technical and application-specific, whereas Help Desk Support covers a wider range of general IT problems.

How to become an application support?

To become an application support specialist, candidates typically need a bachelor's degree in computer science, information technology, or a related field. Relevant skills include troubleshooting, knowledge of operating systems, databases, and support tools, along with strong communication abilities. Gaining certifications such as ITIL or vendor-specific credentials can enhance job prospects and demonstrate technical competence.

What career paths are in application support?

Application support professionals can advance to roles such as senior support analyst, systems analyst, application manager, or IT project manager. They may also specialize in areas like database management, cybersecurity, or cloud services, often gaining certifications like ITIL or vendor-specific credentials to progress in their careers.
More about Application Support jobs

What are the most commonly searched types of Application Support jobs in Toronto, ON?

The most popular types of Application Support jobs in Toronto, ON are:

What are popular job titles related to Application Support jobs in Toronto, ON?

For Application Support jobs in Toronto, ON, the most frequently searched job titles are:

What job categories do people searching Application Support jobs in Toronto, ON look for?

The top searched job categories for Application Support jobs in Toronto, ON are:

Application Support jobs near you
Infographic showing various Application Support job openings in Toronto, ON as of August 2026, with employment types broken down into 88% Full Time, 6% Part Time, and 6% Temporary. Highlights an 70% In-person, 18% Hybrid, and 12% Remote job distribution, with an average salary of $73,458 per year, or $35.3 per hour.

Senior Software Developer, Application Support (Remote First)

Zensurance

Toronto, ON • Remote

CA$104K - CA$145K/yr

Full-time

Re-posted 23 days ago

Job description

About Us:
Zensurance is redefining commercial insurance for Canadian businesses. 
 
As a leading InsurTech, we make getting the right coverage simple, fast, and accessible through a digital-first experience. Our platform combines advanced technology with deep industry expertise to deliver tailored insurance solutions that help businesses thrive.
 
Zensurance has been recognized for its rapid growth and industry impact:
 
Deloitte's Technology Fast 50 (2023, 2024, 2025)
Deloitte's Technology Fast 500 (2024, 2025)
Top Insurance Employers (2022)
 
At Zensurance, we value ownership, collaboration, and innovation. Our team thrives on solving complex challenges, challenging the status quo, and making a real impact in an industry ready for change. 
 
If you're looking to build something meaningful in a fast-growing, customer-focused company, we'd love to hear from you!

We are looking for a Senior Software Developer, Application Support! Reporting to the Associate Director, IT, this senior technical member of the Application Support team will work across Zensurance's engineering domains to investigate, diagnose, and resolve complex platform issues end-to-end - owning escalated incidents from triage through code-level fixes and deployment.

In this role, you will develop broad familiarity with Zensurance's systems and codebases, coach and mentor team members, and partner with Engineering Leadership to continuously improve the quality and capability of the Application Support function.

 
This is a remote-first role within Canada. #LI-Remote
Responsibilities:

Technical escalation & resolution

  • Serve as the primary escalation point for Tier 3+ incidents raised by the Application Support team that require deep technical investigation.

  • Investigate escalated issues at the code level - reading, understanding, and modifying production codebases across multiple engineering domains.

  • Take end-to-end ownership of resolutions: diagnose the root cause, implement and test a fix, and deploy to production.

  • Develop a broad working knowledge across Zensurance's technical domains (Node/TypeScript/AWS) to triage and resolve issues independently, without defaulting to dev-team escalation.

  • Engage engineering domain owners selectively when an issue requires their involvement.

Support team enablement

  • Collaborate closely with Application Support team members to improve their ability to identify, triage, and resolve technical issues.

  • Document resolutions, build runbooks, and maintain the knowledge repository so that common escalations are resolved faster over time.

  • Identify recurring patterns in escalated incidents and drive upstream code or process changes to reduce their frequency.

  • Develop educational materials and provide coaching to help the team build technical confidence.

Process & continuous improvement

  • Collect and analyze incident data to surface trends and recommend data-driven process improvements.

  • Suggest and implement improvements to the escalation workflow, tooling, and support processes.

  • Contribute to cross-team collaboration with engineering, ensuring support insights inform product and platform quality.

  • Manage and respond to escalated tickets within parameters set by Broker Support SLAs.

Mentorship & leadership

  • Act as the senior technical voice within the Application Support team, setting the standard for investigation and documentation quality.

  • Mentor and coach team members, including the ability to explain complex technical concepts in accessible terms.

  • Assist Engineering Leadership in continuously improving craft capabilities across the support function.

  • Perform other duties as assigned.

Requirements:
  • University degree or college diploma in a recognized technical, vocational or academic program (preferably in Engineering or Computer Science) or equivalent work experience. 
  • 5+ years building rich, complex web or mobile applications. 
  • Experience in architecting and augmenting large software systems. 
  • Extensive full-stack experience with Node/AWS and the TypeScript ecosystem. 
  • Experience with React is a plus.
  • A passion for clean, reusable, and well-structured code. 
  • Ability to communicate efficiently.
  • Collaborative work style. 
  • A commitment to continuous improvement.
  • A commitment to continuous learning and knowledge sharing. 
$104,000 - $145,000 a year

The salary range for this role is $104,000 to $145,000 not including the annual discretionary bonus and any additional performance-based incentives.

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees may also be eligible for performance-based case incentive awards.

Join Our Engineering Team - Where Growth Meets Innovation
 
At Zensurance, we believe engineering is more than just writing great code. It's about learning, growing, and building something meaningful together. Our remote-first team is a place where you'll be challenged, supported, and encouraged to thrive. Here's what makes our team special:
 
A Leadership Team That's Got Your Back
Our experienced and approachable engineering leaders aren't just here to manage - they're here to mentor, guide, and help you unlock your full potential.
 
Fuel Your Growth
We invest in your learning with training budgets, professional development programs, and mentorship opportunities. Want to explore a new tech stack or level up your skills? We can help get you there.
 
A Culture of Sharing & Support
From Power-Ups and book clubs to tech talks and hackathons, we believe in learning from each other. Have a cool idea or an interesting challenge? Let's solve it together.
 
  Hack, Build, and Innovate
Twice a year, we hit pause on our regular work for company-wide hackathons, giving you the chance to experiment, push boundaries, and build something awesome.
 
Clear Career Growth, No Guesswork
We don't do vague career paths. Our well-defined growth tracks show you exactly what's needed to take your career to the next level, in a way that aligns with your skills and ambitions.
 
And the best part? You'll work on exciting projects using cutting-edge technologies like TypeScript, NestJS microservices, and micro-frontends with React. If you're looking for a team that values learning, collaboration, and impactful work, we'd love to meet you!
 
Benefits & Perks at Zensurance:
 
At Zensurance, we know that when our people thrive, so does our business. That's why we offer a flexible, people-first work environment designed to support your well-being, growth, and success.
 
Work Your Way
 
Remote-first setup for added flexibility 
Home office allowance to create a comfortable workspace
Top-tier tech: "Office in a box" with all necessary tech equipment
Half days before public holidays: Enjoy half days before long weekends
 
Your Health, Your Way
 
Flexible health and dental plans for families, including mental health support
Health & personal spending accounts to invest in wellness your way
Parental leave top-up, because family comes first
 
Investing in Your Growth
 
Education assistance reimbursement for courses, conferences, books, and memberships
Opportunities to learn from industry experts and grow your career
 
Staying Connected
 
Weekly Friday huddles to share updates and connect across teams
Virtual & in-person team-building events to strengthen our culture
 
We're building something special. Come be a part of it!
 
Who We Are:
 
Business is hard work, but insurance doesn't have to be!
 
We empower business owners with simple, tech-driven insurance solutions through our online platform. 
 
Our success is fueled by our team-oriented culture and four core values:
 
DELIVER - We set ambitious goals and achieve them.
INCLUDE - We foster an open and safe space for all.
INTEGRITY - We do what's right.
INVENT - We create straightforward, innovative solutions.
 
AI Tools and Your Interview:
 
We know AI is a valuable tool, and you're welcome to use it to prepare for your interview. However, please don't use AI assistants during the live interview itself. We want to have an authentic conversation with you, and using AI during the interview could affect our evaluation of your suitability for the role.
 
Just so you know, we use an AI scribe to help us take notes and review interviews, ensuring a fair and clear process.
 
Diversity & Inclusion:
 
Zensurance celebrates diversity and is committed to creating an inclusive environment. We welcome applications from all backgrounds and provide accommodations throughout the hiring process. If you need support, let us know, we're here to help.
 
Thank You!
 
We review every application with care to find the best fit for our team.
 
While we may take a little time to get back to you due to the high volume of applications we receive, know that a real human (not a bot!) is reviewing yours. We appreciate your patience and can't wait to learn more about you!
 
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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