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Application Support Jobs in Toronto, ON (NOW HIRING)

Berkley

Enterprise Application Support Lead

Toronto, ON · On-site +1

We are looking for an Enterprise Application Support Lead to oversee the configuration, maintenance and ongoing support of Berkley Canada's core insurance business systems, including underwriting ...

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Application Support information

See Toronto, ON salary details

$10

$35

$63

How much do application support jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for application support in Toronto, ON is $35.32, according to ZipRecruiter salary data. Most workers in this role earn between $22.71 and $41.52 per hour, depending on experience, location, and employer.

What does an application support do?

Application support employees manage the usability of a program for their employer and clients. There are various roles that provide service for a particular software, and the specific job duties vary. For example, application support analysts or specialists are often the first points of contact for clients having issues with the program. They determine the problem the customer has and attempts to fix it. This is similar to a customer service role, but application support jobs often involve technical skills and database management. If they are unable to fix the problem, they transfer the client to application support leads or another supervisor to handle. Engineers or developers in this field help clients adjust the software to better meet their needs or resolve current problems they are facing when using the program.

What are application support roles?

Application Support roles involve assisting users and organizations in resolving issues related to software applications. This typically includes troubleshooting technical problems, providing guidance on software usage, performing routine maintenance, and escalating more complex issues to development teams. Application Support professionals ensure that applications run smoothly and meet business needs. They often act as a bridge between end-users and IT departments, ensuring rapid problem resolution and minimizing downtime.

What are the key skills and qualifications needed to thrive as an application support specialist, and why are they important?

To thrive as an Application Support Specialist, you need strong problem-solving skills, a solid understanding of software applications, and often a degree in computer science or a related field. Familiarity with ticketing systems, SQL databases, and commonly used IT service management tools like ServiceNow is typically required. Excellent communication, patience, and the ability to work under pressure help you effectively address user concerns and collaborate with technical teams. These skills ensure timely resolution of issues, minimize downtime, and maintain high levels of user satisfaction.

How does an application support professional typically collaborate with development and IT teams to resolve complex issues?

Application Support professionals act as a crucial link between end-users, development, and IT infrastructure teams. When complex issues arise, they gather detailed information from users, replicate problems, and escalate unresolved technical issues to developers while providing clear documentation. They also coordinate with IT teams to ensure that system dependencies, configurations, or server-related matters are addressed. Regular communication and participation in cross-functional meetings help ensure that issues are resolved efficiently and that system improvements are implemented based on user feedback.

What is the difference between Application Support vs Help Desk Support?

AspectApplication SupportHelp Desk Support
CredentialsIT certifications, technical skillsBasic IT knowledge, customer service skills
Work EnvironmentFocused on specific applications, technical troubleshootingGeneral IT issues, user support across multiple systems
Employer & IndustryTech companies, software firms, enterprise ITAny organization with IT needs, including small businesses
Search & Comparison IntentUnderstanding technical roles, specialized supportGeneral IT support, user assistance

Application Support involves specialized technical troubleshooting and maintenance of specific software applications, often requiring technical certifications. Help Desk Support provides broader user assistance for various IT issues, focusing on customer service and basic troubleshooting. While both roles support IT users, Application Support is more technical and application-specific, whereas Help Desk Support covers a wider range of general IT problems.

How to become an application support?

To become an application support specialist, candidates typically need a bachelor's degree in computer science, information technology, or a related field. Relevant skills include troubleshooting, knowledge of operating systems, databases, and support tools, along with strong communication abilities. Gaining certifications such as ITIL or vendor-specific credentials can enhance job prospects and demonstrate technical competence.

What career paths are in application support?

Application support professionals can advance to roles such as senior support analyst, systems analyst, application manager, or IT project manager. They may also specialize in areas like database management, cybersecurity, or cloud services, often gaining certifications like ITIL or vendor-specific credentials to progress in their careers.
More about Application Support jobs

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For Application Support jobs in Toronto, ON, the most frequently searched job titles are:

What job categories do people searching Application Support jobs in Toronto, ON look for?

The top searched job categories for Application Support jobs in Toronto, ON are:

Application Support jobs near you
Infographic showing various Application Support job openings in Toronto, ON as of August 2026, with employment types broken down into 88% Full Time, 6% Part Time, and 6% Temporary. Highlights an 70% In-person, 18% Hybrid, and 12% Remote job distribution, with an average salary of $73,458 per year, or $35.3 per hour.

Application Support - Global Equities

Royal Bank of Canada

Toronto, ON • On-site

Full-time

Posted 11 days ago

Key responsibilities

  • Support the Sophis application used for life cycle management of trades, including trade feed, PnL, risk management, and settlement.

  • Maintain the stability and availability of the application, coordinate software releases, and perform issue resolution and infrastructure maintenance, including weekend on-call rotations.

  • Oversee data integrity related to official EOD Market Data and model-priced positions, and investigate and resolve pricing failures using SQL, Unix, and Windows.

Job description

Job Description

What is the opportunity?

You will be supporting the Sophis application for the equity derivatives business. This is a critical application which is used for life cycle management of trades from trade feed to PnL and risk management and settlement. You will be supporting front office, middle office (trade support / finance), and back office (operations) daily to ensure business functions run smoothly.

You will be responsible for maintaining stability and availability of the application, as well as continuous software releases to add features and enhancements. You will be orchestrating software release which occur after hours on weekdays (primarily Fridays). You will be in an on-call weekend rotation that includes issue resolution/triaging and infrastructure maintenance. In addition, you will be responsible for overseeing the integrity of the data quality derived from our official EOD Market Data and positions which are priced by our Model Library.

What will you do?

  • Quickly address issues pertaining to front office, middle office and back office that impact the business' ability to perform daily functions.
  • Drive improved stability and higher quality of data delivered to front office, middle office and back office.
  • Contribute and improve the configuration of our monitoring platform ITRS, while actioning triggered events.
  • Document new issues that occur and maintain/enhance existing documentation to ensure consistent steps performed for known issues.
  • Coordinate between several groups to remediate issues (Support, Development, Analytics, Quants).
  • Investigate pricing failures and resolve issues utilization various skills including SQL, Unix, Windows.
  • Develop scripts to automate processes using Powershell and other scripting languages.
  • Engage in platform related projects which include vulnerability remediation, business continuity practice and automation of day-to-day tasks.
  • Perform change and release practices to deploy proprietary and vendor based software.
  • Weekend checkouts on rotation will be required to ensure stable start of week.
  • Rotation of shift schedules might require late shift (10-7 PM EST).

What do you need to succeed?

Must-have:

  • 3+ years' experience supporting applications on equity derivatives or similar business.
  • SQL language (3 years, Oracle preferred)
  • Python scripting experience (1-2 years)
  • Monitoring experience of high availability trading applications, batch processing or similar.
  • Job Scheduler experience (i.e. BMC Control-M, Autosys, Cron, etc.)
  • Windows Server (3 years)
  • Linux experience (3 years)

Nice-to-have:

  • ITRS Geneos Monitoring Software
  • Experience supporting risk management and analytics applications / infrastructure
  • Kubernetes / Docker experience
  • GRID / Datasynapse
  • Databricks
  • Kafka

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
  • Leaders who support your development through coaching and managing opportunities
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • Opportunities to do challenging work
  • Opportunities to take on progressively greater accountabilities

Job Skills

Computer Operations, Customer Service, Enterprise Application Delivery, Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, Standard Operating Procedure (SOP), System and Console Operations, System Applications, Systems Software

Additional Job Details

Address:

ROYAL BANK PLAZA, 200 BAY ST:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

CAPITAL MARKETS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-08-24

Application Deadline:

2026-09-21

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Employment Type: FULL_TIME

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