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Remote Help Desk Analyst Jobs in Toronto, ON (NOW HIRING)

Third Octet

IT Support Analyst

Mississauga, ON · On-site +1

Role Summary At Third Octet, the Service Desk Analyst represents the technical front line between ... This role can be remote but needs to be able to visit local businesses in the GTA. What you'll do:

Cayenta

(Remote) Support Analyst

Oakville, ON · Remote

Cayenta, a division of Harris; is seeking a Support Analyst who will help solve problems that ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...

Cayenta

(Remote) Support Analyst

Markham, ON · Remote

Cayenta, a division of Harris; is seeking a Support Analyst who will help solve problems that ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...

Cayenta

(Remote) Support Analyst

Guelph, ON · Remote

Cayenta, a division of Harris; is seeking a Support Analyst who will help solve problems that ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...

Cayenta

(Remote) Support Analyst

Toronto, ON · Remote

Cayenta, a division of Harris; is seeking a Support Analyst who will help solve problems that ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...

Cayenta

(Remote) Support Analyst

Mississauga, ON · Remote

Cayenta, a division of Harris; is seeking a Support Analyst who will help solve problems that ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...

Deloitte

Remote Contact Centre Agent

Toronto, ON · Remote

CA$20 - CA$22/hr

Collaborating with your contact centre and help desk teams to respond to customer inquiries via ... Remote work must be conducted from within Canada. Exceptional candidates will be fluent both ...

Resolver

Research Analyst

Toronto, ON · On-site +1

CA$80K - CA$100K/yr

The Research Analyst will provide data and insight that drives and enables optimal sales and ... our remote team. We offer a Career Development Program to help you identify and build your ...

Harris

Deal Desk Contracts Administrator

Toronto, ON · On-site +1

We're looking for an organized, detail-oriented person who can help move managed-services, cloud ... The role is remote and is for anyone who can work remotely in the US or Canada. What your impact ...

Harris

Deal Desk Contracts Administrator

Toronto, ON · On-site +1

We're looking for an organized, detail-oriented person who can help move managed-services, cloud ... The role is remote and is for anyone who can work remotely in the US or Canada. What your impact ...

Teledyne

LiDAR Data Analyst (Co-op)

Concord, ON · On-site +1

CA$46K - CA$61K/yr

Help troubleshoot data processing and sensor performance issues. * Collaborate with engineers ... Remote Sensing * Physics * Geography * Environmental Science * Related discipline * Strong ...

New

People Corporation

Underwriting Analyst

Toronto, ON · On-site +1

CA$65K - CA$80K/yr

This can be a hybrid or remote role. The Underwriting Analyst will: * Analyze and interpret large ... Competitive compensation At People Corporation we are committed to helping businesses succeed. We ...

McLean & Company

Analyst, Program Delivery

Toronto, ON · Remote

We are looking for an Analyst, Program Delivery to help us grow to the next level and meet the ... Remote within Canada. Flex of hours may occasionally be required to accommodate clients in other ...

WES

Grants Associate (Remote)

Toronto, ON · Remote

CA$49K - CA$60K/yr

Identify and support efforts to help create, implement, and improve existing funding administration ... Analyze and manage data on grants and donations and contribute to reporting needed for various ...

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Remote Help Desk Analyst information

What is a remote help desk analyst?

A Remote Help Desk Analyst is an IT professional who provides technical support and troubleshooting services to users, typically over the phone, email, or through remote access software. They assist with issues related to computer hardware, software, networks, and other technology systems. Working remotely, they diagnose problems, guide users through solutions, and may escalate complex issues to higher-level support. Their goal is to ensure users can effectively use their technology and minimize downtime. This role is essential for organizations with distributed teams or remote employees.

What are the key skills and qualifications needed to thrive as a remote help desk analyst, and why are they important?

To thrive as a Remote Help Desk Analyst, you need solid troubleshooting abilities, knowledge of operating systems and networks, and typically an associate’s degree in IT or a related field. Familiarity with ticketing systems like ServiceNow or Zendesk, remote desktop tools, and certifications such as CompTIA A+ are highly valued. Strong communication, patience, and problem-solving skills help analysts effectively assist users and de-escalate technical frustrations. These competencies ensure quick resolution of technical issues and a positive user experience, which are crucial for organizational productivity and customer satisfaction.

What are some common challenges faced by remote help desk analysts, and how can they overcome them?

Remote Help Desk Analysts often encounter challenges such as troubleshooting complex technical issues without physical access to the user's device, managing high ticket volumes, and maintaining effective communication with users from diverse technical backgrounds. To overcome these obstacles, analysts rely on strong problem-solving skills, remote diagnostic tools, and clear, empathetic communication. Building a knowledge base and collaborating closely with team members through chat or video calls can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Remote Help Desk Analyst vs Remote IT Support Specialist?

AspectRemote Help Desk AnalystRemote IT Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, support centers, remoteTechnical support, troubleshooting, remote
Industry UsageIT services, tech companies, MSPsIT services, tech companies, MSPs
Common Search IntentCustomer support, troubleshootingTechnical support, system maintenance

The Remote Help Desk Analyst and Remote IT Support Specialist roles share similar certifications and work environments, often working remotely within IT service industries. While both provide technical support, the Help Desk Analyst typically handles initial customer inquiries and basic troubleshooting, whereas the IT Support Specialist may perform more advanced system maintenance and technical tasks. Understanding these distinctions helps job seekers target the right roles based on their skills and career goals.

What are the most commonly searched types of Help Desk Analyst jobs in Toronto, ON?

The most popular types of Help Desk Analyst jobs in Toronto, ON are:

What are popular job titles related to Remote Help Desk Analyst jobs in Toronto, ON?

For Remote Help Desk Analyst jobs in Toronto, ON, the most frequently searched job titles are:

What job categories do people searching Remote Help Desk Analyst jobs in Toronto, ON look for?

The top searched job categories for Remote Help Desk Analyst jobs in Toronto, ON are:

What cities near Toronto, ON are hiring for Remote Help Desk Analyst jobs?

Cities near Toronto, ON with the most Remote Help Desk Analyst job openings:

Remote Help Desk Analyst jobs near you
Infographic showing various Remote Help Desk Analyst job openings in Toronto, ON as of August 2026, with employment types broken down into 1% As Needed, 64% Full Time, 32% Part Time, and 3% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution.

IT Desk-side Technician

Foresters Financial Services

Toronto, ON • Remote

CA$47K - CA$69K/yr

Full-time

Posted 9 days ago

Job description

Career OpportunityRole TitleIT Desk-side TechnicianPurpose of roleA Foresters IT Desk-side Technician provides hands-on and remote IT support to ensure employees can work effectively with their hardware, software, and business applications. The role is responsible for troubleshooting complex technical issues, supporting device deployments, onboarding and refresh activities. Managing incidents, service requests, and helping improve IT processes to minimize business disruptions. The position also collaborates with other IT teams on projects, upgrades, recovery activities, and technology initiatives such as Microsoft Copilot and end-user training.Job DescriptionKey Responsibilities
  • Providing in-person and remote support for technical application resolution, end user computing, peripherals and software.
  • Imaging, installing, diagnosing, maintaining, and upgrading all PC equipment.
  • Analyzing complex hardware and application issues to identify trends and implement preventative solutions documenting them as required for review, revision, and approval.
  • Provide end-user support and AI guidance for Microsoft Copilot, including troubleshooting issues, delivering training, and helping employees leverage AI tools to improve productivity and streamline daily business tasks.
  • Creating reports and presenting data metrics for ticket management, workflow, asset management and cost control.
  • Contribute to project implementation and upgrade initiatives, collaborating with cross-functional teams to reconcile needs and maximize efficiency.
  • Developing Quality Assurance Process for application testing, end-user computer deployments, training guides and how-to sessions. Participating in disaster recovery planning and restoration exercises, ensuring business continuity in the event of IT failures
  • Potential after hours support and light travel
Key Qualifications
  • Postsecondary diploma or bachelor's degree in Computer Science, Information Technology, Computer Systems Technology, or a related technical field
  • 2-5 years' experience with end-user device support within a corporate environment
  • Superior problem solving and communication skills
  • Customer service orientation and capability to manage customer expectations
  • General understanding of the Insurance, Financial and Fraternal industries
  • Demonstrable experience working in a client-facing position
  • Ability to work individually and as a team, managing time effectively
  • Strong experience in the Microsoft product suite including Windows and Microsoft365
  • Remote support/tools knowledge
  • General understanding and experience with AI software, particularly Microsoft Copilot
  • Exchange/Active Directory/File Share management/Azure Portal/Intune
  • Thorough (Expert) knowledge and support experience with Microsoft infrastructure and Windows Operating Systems, remote access, email, printers, PC Imaging, and network technologies
  • ITIL V3 Foundation Level Certified an asset
  • Microsoft 365 Certified Fundamentals (MS-900) an asset
  • Microsoft Certified: Azure Fundamentals (AZ-900) an asset

#LI-Hybrid

Salary Range:

$47,300.00 - $69,300.00

The actual base salary for this position will depend on several factors, including job-related skills, experience, and education. In addition to base pay, eligible employees may participate in a discretionary variable incentive plan, results are subject to both individual and company performance.

Please note that this posting is intended to fill an existing vacancy; however, there may be instances where more than one vacancy is available for the same role.

Equal Opportunity Employment and Inclusion - at Foresters Financial, we are committed to sustaining an equal opportunity environment for all job applicants. We embrace Inclusion, Diversity and Equity (IDE) as a core strategic objective for building strong, innovative teams in which all our employees can show up wholly and authentically as themselves.

Foresters Financial strives to provide an accessible candidate experience for prospective employees with different abilities. If you anticipate needing any type of accommodations during the recruitment process, please email accommodations@foresters.com in advance of your appointment.

Thank you for choosing Foresters. Only those candidates who will be selected for further consideration will be contacted by our Talent Acquisition Team.

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