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Remote Help Desk Analyst Jobs in Toronto, ON (NOW HIRING)

StarTech.com

Data Analyst

Toronto, ON · On-site +1

London, ON | Hybrid/Remote | StarTech.com StarTech.com is continuing to grow our Data Analytics ... Your work will help shape business decisions, optimize performance, and support continued growth.

Moonshot

Intelligence Analyst

Toronto, ON · Remote

Moonshot is recruiting an Intelligence Analyst to join our threat monitoring team. In this role ... help identify ways to improve our investigative processes and methodology. This is a remote ...

Weir

Time and Attendance Analyst

Mississauga, ON · Remote

Time and Attendance Analyst Location- Canada Work Arrangement- Remote Employment Type: Contract ... We help our customers extract the resources the world needs more efficiently and more sustainably.

Weir Group

Time and Attendance Analyst

Mississauga, ON · Remote

Time and Attendance Analyst Location- Canada Work Arrangement- Remote Employment Type: Contract ... We help our customers extract the resources the world needs more efficiently and more sustainably.

YO AI Labs

Criminal Lawyer - Remote

Toronto, ON · Remote

$140 - $400/hr

In this role, you will help improve next-generation AI systems by reviewing, evaluating, and ... Review and analyze legal documents, court filings, and case materials to support AI system ...

Tenstorrent

Staff HR Analyst

Toronto, ON · Remote

CA$100K - CA$170K/yr

... that help leaders make real decisions. You will spend a meaningful portion of your first year ... This role is remote based out of Santa Clara, CA, Austin, TX, or Toronto, ON. We welcome candidates ...

Solink

Loss Prevention & Operations Analyst

Toronto, ON · Remote

CA$58K - CA$73K/yr

Remote | Canada Reports To: Cathy Langley, Senior Manager, Asset Protection & Operations Type ... Our solutions help businesses reduce shrink, optimize performance, and respond proactively to ...

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All JobsHelp Desk Analyst JobsRemote Help Desk Analyst JobsRemote Help Desk Analyst Jobs in Toronto, ON

Remote Help Desk Analyst information

What is a remote help desk analyst?

A Remote Help Desk Analyst is an IT professional who provides technical support and troubleshooting services to users, typically over the phone, email, or through remote access software. They assist with issues related to computer hardware, software, networks, and other technology systems. Working remotely, they diagnose problems, guide users through solutions, and may escalate complex issues to higher-level support. Their goal is to ensure users can effectively use their technology and minimize downtime. This role is essential for organizations with distributed teams or remote employees.

What are the key skills and qualifications needed to thrive as a remote help desk analyst, and why are they important?

To thrive as a Remote Help Desk Analyst, you need solid troubleshooting abilities, knowledge of operating systems and networks, and typically an associate’s degree in IT or a related field. Familiarity with ticketing systems like ServiceNow or Zendesk, remote desktop tools, and certifications such as CompTIA A+ are highly valued. Strong communication, patience, and problem-solving skills help analysts effectively assist users and de-escalate technical frustrations. These competencies ensure quick resolution of technical issues and a positive user experience, which are crucial for organizational productivity and customer satisfaction.

What are some common challenges faced by remote help desk analysts, and how can they overcome them?

Remote Help Desk Analysts often encounter challenges such as troubleshooting complex technical issues without physical access to the user's device, managing high ticket volumes, and maintaining effective communication with users from diverse technical backgrounds. To overcome these obstacles, analysts rely on strong problem-solving skills, remote diagnostic tools, and clear, empathetic communication. Building a knowledge base and collaborating closely with team members through chat or video calls can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Remote Help Desk Analyst vs Remote IT Support Specialist?

AspectRemote Help Desk AnalystRemote IT Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, support centers, remoteTechnical support, troubleshooting, remote
Industry UsageIT services, tech companies, MSPsIT services, tech companies, MSPs
Common Search IntentCustomer support, troubleshootingTechnical support, system maintenance

The Remote Help Desk Analyst and Remote IT Support Specialist roles share similar certifications and work environments, often working remotely within IT service industries. While both provide technical support, the Help Desk Analyst typically handles initial customer inquiries and basic troubleshooting, whereas the IT Support Specialist may perform more advanced system maintenance and technical tasks. Understanding these distinctions helps job seekers target the right roles based on their skills and career goals.

What are the most commonly searched types of Help Desk Analyst jobs in Toronto, ON?

The most popular types of Help Desk Analyst jobs in Toronto, ON are:

What are popular job titles related to Remote Help Desk Analyst jobs in Toronto, ON?

For Remote Help Desk Analyst jobs in Toronto, ON, the most frequently searched job titles are:

What job categories do people searching Remote Help Desk Analyst jobs in Toronto, ON look for?

The top searched job categories for Remote Help Desk Analyst jobs in Toronto, ON are:

What cities near Toronto, ON are hiring for Remote Help Desk Analyst jobs?

Cities near Toronto, ON with the most Remote Help Desk Analyst job openings:

Remote Help Desk Analyst jobs near you
Infographic showing various Remote Help Desk Analyst job openings in Toronto, ON as of August 2026, with employment types broken down into 1% As Needed, 64% Full Time, 32% Part Time, and 3% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution.

Senior Business Analyst - Unitrax

Talentlab

Toronto, ON • Remote

Full-time

Posted 14 days ago

Job description

Senior Business Systems Analyst – Unitrax

Location: Remote – Canada
Employment: Permanent, Full-Time
 

TalentLab is working with a Canadian financial services organization to hire an experienced Business Systems Analyst with deep, hands-on Unitrax expertise.

This is not a traditional requirements-focused BA role. We're looking for someone who understands how Unitrax works at a systems level and has experience configuring and supporting the platform, particularly around fund setup and Unitrax modules. The successful candidate will work between business and technical teams to translate business needs into practical system solutions.

What You'll Be Doing

  • Implement and configure funds and modules within the Unitrax platform.

  • Provide hands-on Unitrax systems expertise to support new functionality and platform enhancements.

  • Gather, analyze and translate business requirements into functional and system requirements.

  • Work with business stakeholders and technical teams to understand how changes impact Unitrax and related processes.

  • Support process analysis, system enhancements and business change initiatives.

  • Partner with QA and subject matter experts on testing and UAT.

  • Troubleshoot issues and help identify the underlying business or system requirement.

  • Provide guidance and Unitrax knowledge to other members of the team.

What We're Looking For

  • Hands-on Unitrax experience is essential.

  • Experience with fund setup, Unitrax modules and platform configuration.

  • Strong understanding of Unitrax from both a business and systems perspective.

  • 5+ years of Business Systems Analysis and/or financial services experience.

  • Experience gathering requirements, analyzing processes and supporting system implementations or enhancements.

  • Strong analytical and problem-solving skills.

  • Ability to work effectively with both business and technical stakeholders.

Nice to Have

  • AS/400 experience.

  • Experience working with Unitrax backend tables and data structures.

  • Investment, wealth management or insurance industry experience.

  • Segregated funds experience.

This is a particularly strong opportunity for someone who has become a go-to Unitrax resource within their organization and enjoys working close to the platform while still operating as a Business Systems Analyst.
How to Apply?
All qualified and interested applicants can apply directly to Gord Marriage by sending an email with attached resume to gord.marriage@talentlab.com. You may also apply directly on our website at www.talentlab.com. Although we thank all applicants for their interest, only those in consideration will be contacted.