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Application Support Jobs in Toronto, ON (NOW HIRING)

CAAT Pension Plan

Application Support Analyst

Toronto, ON · On-site

CA$73K - CA$86K/yr

At CAAT, we're passionate about what we do. And it shows! Here, you'll find a cultural spark in everything we do - from the way we partner with members and employers, to the way we work, collaborate,

Air-tek

Application Support Analyst

Toronto, ON

CA$60K - CA$90K/yr

About Us: Air-tek is a Canadian-based software company with a powerful suite of unique products that have already achieved a significant share of a huge global market. The product market fit is

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All JobsApplication Support JobsApplication Support Jobs in Toronto, ON

Application Support information

See Toronto, ON salary details

$10

$35

$63

How much do application support jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for application support in Toronto, ON is $35.32, according to ZipRecruiter salary data. Most workers in this role earn between $22.71 and $41.52 per hour, depending on experience, location, and employer.

What does an application support do?

Application support employees manage the usability of a program for their employer and clients. There are various roles that provide service for a particular software, and the specific job duties vary. For example, application support analysts or specialists are often the first points of contact for clients having issues with the program. They determine the problem the customer has and attempts to fix it. This is similar to a customer service role, but application support jobs often involve technical skills and database management. If they are unable to fix the problem, they transfer the client to application support leads or another supervisor to handle. Engineers or developers in this field help clients adjust the software to better meet their needs or resolve current problems they are facing when using the program.

What are application support roles?

Application Support roles involve assisting users and organizations in resolving issues related to software applications. This typically includes troubleshooting technical problems, providing guidance on software usage, performing routine maintenance, and escalating more complex issues to development teams. Application Support professionals ensure that applications run smoothly and meet business needs. They often act as a bridge between end-users and IT departments, ensuring rapid problem resolution and minimizing downtime.

What are the key skills and qualifications needed to thrive as an application support specialist, and why are they important?

To thrive as an Application Support Specialist, you need strong problem-solving skills, a solid understanding of software applications, and often a degree in computer science or a related field. Familiarity with ticketing systems, SQL databases, and commonly used IT service management tools like ServiceNow is typically required. Excellent communication, patience, and the ability to work under pressure help you effectively address user concerns and collaborate with technical teams. These skills ensure timely resolution of issues, minimize downtime, and maintain high levels of user satisfaction.

How does an application support professional typically collaborate with development and IT teams to resolve complex issues?

Application Support professionals act as a crucial link between end-users, development, and IT infrastructure teams. When complex issues arise, they gather detailed information from users, replicate problems, and escalate unresolved technical issues to developers while providing clear documentation. They also coordinate with IT teams to ensure that system dependencies, configurations, or server-related matters are addressed. Regular communication and participation in cross-functional meetings help ensure that issues are resolved efficiently and that system improvements are implemented based on user feedback.

What is the difference between Application Support vs Help Desk Support?

AspectApplication SupportHelp Desk Support
CredentialsIT certifications, technical skillsBasic IT knowledge, customer service skills
Work EnvironmentFocused on specific applications, technical troubleshootingGeneral IT issues, user support across multiple systems
Employer & IndustryTech companies, software firms, enterprise ITAny organization with IT needs, including small businesses
Search & Comparison IntentUnderstanding technical roles, specialized supportGeneral IT support, user assistance

Application Support involves specialized technical troubleshooting and maintenance of specific software applications, often requiring technical certifications. Help Desk Support provides broader user assistance for various IT issues, focusing on customer service and basic troubleshooting. While both roles support IT users, Application Support is more technical and application-specific, whereas Help Desk Support covers a wider range of general IT problems.

How to become an application support?

To become an application support specialist, candidates typically need a bachelor's degree in computer science, information technology, or a related field. Relevant skills include troubleshooting, knowledge of operating systems, databases, and support tools, along with strong communication abilities. Gaining certifications such as ITIL or vendor-specific credentials can enhance job prospects and demonstrate technical competence.

What career paths are in application support?

Application support professionals can advance to roles such as senior support analyst, systems analyst, application manager, or IT project manager. They may also specialize in areas like database management, cybersecurity, or cloud services, often gaining certifications like ITIL or vendor-specific credentials to progress in their careers.
More about Application Support jobs

What are the most commonly searched types of Application Support jobs in Toronto, ON?

The most popular types of Application Support jobs in Toronto, ON are:

What are popular job titles related to Application Support jobs in Toronto, ON?

For Application Support jobs in Toronto, ON, the most frequently searched job titles are:

What job categories do people searching Application Support jobs in Toronto, ON look for?

The top searched job categories for Application Support jobs in Toronto, ON are:

Application Support jobs near you
Infographic showing various Application Support job openings in Toronto, ON as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $73,458 per year, or $35.3 per hour.

Application Support Manager

Toronto, ON • On-site

BMO Capital Markets
1 - 5K employees
Learn more about BMO Capital Marketsexternal

Full-time

Medical, Life, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

Application Deadline:

08/27/2026

Address:

4100 Gordon Baker Road

Job Family Group:

Technology
Role Overview

Leads a team responsible for the 24x7 operational support, monitoring, stability, and continuous improvement of mission-critical banking applications serving Commercial and Institutional clients. Accountable for ensuring high availability, resilience, service reliability, and operational excellence across production environments while minimizing customer impact and business disruption.

Provides leadership and oversight for production monitoring, incident response, problem management, root cause analysis, service restoration, risk mitigation, and support processes. Collaborates with application development, infrastructure, security, vendors, and business stakeholders to maintain stable and secure banking services that meet established service level objectives and regulatory requirements.

The application supports critical payment, cash management, file transmission, and client-facing business services where system outages or processing failures may have significant customer and business impact.

Key AccountabilitiesProduction Operations & Service Stability
  • Leads a high-performing Application Support team responsible for 24x7 production monitoring, operational support, and service restoration activities.
  • Ensures the stability, availability, performance, scalability, resiliency, and recoverability of critical banking applications and supporting platforms.
  • Establishes and manages operational support processes, production readiness standards, monitoring strategies, and service-level commitments.
  • Oversees daily production operations, scheduled processing activities, batch executions, file transmissions, and critical business processing windows.
  • Continuously evaluates application health, operational risks, support metrics, and service trends to drive proactive improvements.
Incident Management & Service Restoration
  • Leads Major Incident, Critical Incident, and Severity-1 event management activities.
  • Coordinates rapid response and recovery efforts involving support teams, infrastructure teams, vendors, and business stakeholders.
  • Acts as an escalation point for complex production issues and customer-impacting events.
  • Ensures timely communication, stakeholder updates, executive reporting, and customer impact assessments during incidents.
  • Drives post-incident reviews, root cause analysis (RCA), corrective actions, and preventative measures to reduce recurring incidents.
Level 2 Application Support
  • Provides leadership and oversight for Level 2 application investigation, troubleshooting, and issue resolution.
  • Guides teams in diagnosing application defects, integration failures, performance degradation, infrastructure-related issues, and operational incidents.
  • Partners with Development and Engineering teams for Level 3 escalation and long-term remediation.
  • Ensures support teams maintain strong application knowledge and operational expertise across business processes, data flows, interfaces, and technologies.
Problem Management & Continuous Improvement
  • Leads problem management processes to identify recurring issues, operational risks, and systemic weaknesses.
  • Drives permanent fixes, automation opportunities, knowledge management, and operational efficiencies.
  • Implements monitoring enhancements, alert optimization, self-healing capabilities, and support process improvements.
  • Uses operational metrics and incident trends to improve service reliability and customer experience.
Change, Release & Production Readiness
  • Governs production change implementation activities and ensures operational readiness before deployment.
  • Reviews change requests, release plans, rollback strategies, and support requirements.
  • Ensures all releases meet production support, resiliency, security, and business continuity standards.
  • Participates in go-live activities and provides leadership during high-risk production implementations.
Vendor & Stakeholder Management
  • Builds strong partnerships with business stakeholders, technology teams, infrastructure teams, security teams, and external vendors.
  • Manages vendor relationships related to operational support, service management, escalations, compliance, and support agreements.
  • Ensures vendors meet contractual obligations, response targets, and operational performance expectations.
  • Provides operational reporting and service reviews to senior leadership and stakeholders.
Risk, Compliance & Resiliency
  • Ensures adherence to operational risk controls, security policies, audit requirements, regulatory obligations, and technology standards.
  • Leads Disaster Recovery testing, Business Continuity planning, operational resiliency exercises, and production recovery validation.
  • Identifies and mitigates operational risks before they impact business operations or customers.
People Leadership
  • Builds, develops, and leads a highly skilled Application Support organization.
  • Establishes clear accountability for service quality, incident response, operational excellence, and customer focus.
  • Coaches employees, builds technical capabilities, supports career development, and recognizes strong performance.
  • Creates a culture of ownership, continuous improvement, collaboration, and operational discipline.
  • Fosters a culture aligned to BMO purpose, values, diversity, inclusion, and customer-centricity.
Enterprise Leadership
  • Serves as a subject matter expert on production operations, incident management, operational resilience, and application support practices.
  • Provides strategic guidance on support models, operational risk management, support transformation, and automation initiatives.
  • Applies expertise to resolve highly complex, ambiguous, and business-critical operational challenges.
  • Broader accountabilities may be assigned as required.
Risk Management

Take measured risks while protecting the Bank by applying the Risk Management Framework in the execution of responsibilities, making risk-informed decisions that align with business objectives, regulatory requirements, customer commitments, and operational resilience expectations.

QualificationsAdvanced Level Proficiency
  • Production Support & Application Operations
  • Incident Management & Major Incident Leadership
  • Problem Management & Root Cause Analysis
  • Service Availability & Reliability Engineering
  • Application Monitoring & Alert Management
  • IT Service Management (ITSM)
  • Change & Release Management
  • Disaster Recovery & Business Continuity
  • Operational Risk Management
  • Service Level Management
  • Vendor Management
  • Stakeholder Management
  • Cloud Platforms & Infrastructure Operations
  • DevOps & Production Operations
  • Data Analysis & Operational Reporting
  • Continuous Improvement & Process Optimization
  • Leadership & Team Development
  • Verbal and Written Communication Skills
  • Analytical & Problem-Solving Skills
  • Cross-Functional Collaboration
  • Decision Making Under Pressure
  • Managing Ambiguity & Complex Operational Events
Intermediate Level Proficiency
  • Cybersecurity & Information Security Controls
  • Application Architecture & System Design
  • API & Integration Technologies
  • Automation & Scripting
  • ITIL Processes & Service Management Frameworks
  • Learning Agility
  • Creative Thinking
  • Change Leadership
Experience
  • Typically 7+ years of technology experience with significant experience in Production Support, Application Operations, Incident Management, or Service Reliability roles.
  • 3+ years of leadership experience managing application support or production operations teams.
  • Experience supporting business-critical applications in Banking, Payments, Financial Services, or other highly regulated industries.
  • Experience managing major incidents, service restorations, escalations, disaster recovery testing, and production risk management.
  • Post-secondary degree in Computer Science, Information Technology, Engineering, or related field, or an equivalent combination of education and experience.
  • Seasoned technology professional with strong application support, operational leadership, and service management expertise.
  • Must have experience in:

Production Support & Incident Management

P1/P2 incident handling

RCA and problem management

SLA and operational risk management

Application Architecture & Integration

APIs, microservices, batch processing

Middleware and upstream/downstream dependencies

Cloud & DevOps

AWS fundamentals

CI/CD pipelines

OpenShift/Kubernetes concepts

Monitoring & Observability

Dynatrace, CloudWatch, Splunk

Alerting, logging, performance monitoring

Database & Troubleshooting

SQL and data analysis

End-to-end issue investigation

Payments & File Transfer Technologies

SFTP, AS2, FTPS, Connect:Direct

PGP encryption and payment processing flow

Salary:

$94,600.00 - $176,000.00

Pay Type:

Salaried

The above represents BMO Financial Group's pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.

BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit:https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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